Comparison Summary
This comparison report of Userback vs. SAP Field Service Management is based on a specific set of business needs and context. The comparison uses 1015 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Userback and SAP Field Service Management
Userback, Surveypal Platform, CustomerSure, etc., belong to a category of solutions that help Customer Feedback Management, whereas SAP Field Service Management belong to a category of solutions that help Field Service Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Userback covers Collecting Feedback with Video, Automated Workflows, Collaboration with Video, Training & Onboarding with E-Mail, etc.
SAP Field Service Management focuses on Sales Document Management, Customer Feedback Management, Helpdesk Management with Phone Calls, Order Management, etc.
"Userback is a must have for any web application designer or developer. It's a unique tool that is an elegant answer for many client headaches " - Stephen Moss
"After-sales service is the key to the satisfaction of customers and ensures sustainabledevelopment of enterprises. The perfect combination of our AR smart glasses and SAPFSM greatly improves theuser experience of field service. " - Lou Shenqiang
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Real time customer feedback tool to collect feedback with video and screenshots
Resolve customer issues with end-to-end field service management
Age
1972
Financials
PRIVATE
IPO
Business Need
Total Processes
(we found evidences for)
16
21
Total Goals
(we found evidences for)
3
5
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Improve efficiency
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Improve brand engagement
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Acquire customers
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Scale best practices
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Increase sales & revenue
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Improve digital and social presence
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Improve ROI
- See 2 more
Top Channels
Channels Used
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phone calls
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offline
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on premises
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social media
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mobile
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mobile app
- See 3 more
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phone calls
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offline
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on premises
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social media
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mobile
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mobile app
- See 3 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
