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Userback vs SurveySparrow NPS: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Userback medium Failure Risk for SurveySparrow NPS low
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Comparison Summary

This comparison report of Userback vs. SurveySparrow NPS is based on a specific set of business needs and context. The comparison uses 4166 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Userback and SurveySparrow NPS

Userback, SurveySparrow NPS, SurveyPro, Surveypal Platform, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Userback covers Collecting Feedback with Video, Automated Workflows, Collaboration with Video, Training & Onboarding with E-Mail, etc.

SurveySparrow NPS focuses on Customer Feedback Management, Engaging Conversational Surveys, Market Research, Workflow Management, etc.

"With Userback I have more control over projects. It allows me to add multiple projects and users and control them with project-based limitations " - Erinn Corbitt

"Challenges related to look and feel, and reporting are now things of the past. The UX of SurveySparrow is excellent. " - Katherine Stevens

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Userback

Focus area

Software Failure Risk

  • medium

logo SurveySparrow NPS

Focus area

SurveySparrow NPS is better than Userback for

Software Failure Risk

  • low

About

Real time customer feedback tool to collect feedback with video and screenshots

Survey Platform that turn customers into Promoters.

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

16

56

Total Goals
(we found evidences for)

3

11

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (145)

Read Reviews (264)

collaboration

Read Reviews (6)

Read Reviews (4)

workflow management

Read Reviews (6)

Read Reviews (25)

training & onboarding

Read Reviews (5)

Read Reviews (12)

products & pricelist management

Read Reviews (3)

Read Reviews (0)

sales review & feedback

Read Reviews (1)

Read Reviews (2)

contact list management

Read Reviews (1)

Read Reviews (9)

sales document management

Read Reviews (1)

Read Reviews (3)

helpdesk management

Read Reviews (1)

Read Reviews (26)

engagement management

Read Reviews (0)

Read Reviews (195)

engaging and following up

Read Reviews (0)

Read Reviews (148)

communication management

Read Reviews (0)

Read Reviews (22)

sending & publishing communications

Read Reviews (0)

Read Reviews (21)

competitive intelligence

Read Reviews (0)

Read Reviews (7)

social media analytics

Read Reviews (0)

Read Reviews (13)

scheduling post to social media

Read Reviews (0)

Read Reviews (8)

engaging on social media

Read Reviews (0)

Read Reviews (2)

social media management

Read Reviews (0)

Read Reviews (26)

social media analytics

Read Reviews (0)

Read Reviews (13)

scheduling post to social media

Read Reviews (0)

Read Reviews (8)

engaging on social media

Read Reviews (0)

Read Reviews (2)

generation of new leads

Read Reviews (0)

Read Reviews (13)

performance management

Read Reviews (0)

Read Reviews (5)

sales incentive management

Read Reviews (0)

Read Reviews (4)

campaign management

Read Reviews (0)

Read Reviews (3)

rating and review management

Read Reviews (0)

Read Reviews (3)

lifetime value management

Read Reviews (0)

Read Reviews (2)

knowledge management

Read Reviews (0)

Read Reviews (2)

loyalty management

Read Reviews (0)

Read Reviews (2)

lead qualification

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve efficiency

  • Improve brand engagement

  • Enhance customer relationships

  • Establish thought leadership

  • Acquire customers

  • Enter new markets internationally or locally

  • Grow market share

  • Improve internal communications

  • Improve stakeholder relations

  • Launch new products

  • Build brand awareness

  • Increase sales & revenue

  • Improve consistency

  • See 8 more

Top Channels

Channels Used

  • chat

  • e-mail

  • website

  • promotions

  • mobile

  • social media

  • offline

  • omnichannel

  • phone calls

  • text SMS

  • games

  • on premises

  • Whatsapp

  • mobile app

  • See 11 more

  • chat

  • e-mail

  • website

  • promotions

  • mobile

  • social media

  • offline

  • omnichannel

  • phone calls

  • text SMS

  • games

  • on premises

  • Whatsapp

  • mobile app

  • See 11 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

No Data

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medium

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Security & Privacy Risk

No Data

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medium

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Integration Risk

low

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medium

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Migration Risk

medium

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting