Comparison Summary
This comparison report of Userback vs. Zonka Feedback is based on a specific set of business needs and context. The comparison uses 3666 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Userback and Zonka Feedback
Userback, Zonka Feedback, Surveypal Platform, CustomerSure, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Userback covers Collecting Feedback with Video, Automated Workflows, Collaboration with Video, Training & Onboarding with E-Mail, etc.
Zonka Feedback focuses on Collecting Feedback, Social Media Management, Communication Management with E-Mail, Engaging Conversational Surveys, etc.
"I really like Userback. More importantly, my clients LOVE Userback. When I complete a website and send over a prototype, my clients can easily add feedback quickly with notes and annotations. It takes the guess work out for deciphering client feedba...ck. " - Paul Impellizeri
"Zonka makes creating professional surveys quick and simple. The data we have gotten on client satisfaction has been outstanding and extraordinarily helpful. " - Griswold Home Care
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Real time customer feedback tool to collect feedback with video and screenshots
Feedback Software & Survey App to collect feedback from customers and employees
Financials
PRIVATE
PRIVATE
Business Need
Total Processes
(we found evidences for)
16
43
Total Goals
(we found evidences for)
3
3
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Improve efficiency
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Improve brand engagement
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Enhance customer relationships
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Acquire customers
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Improve digital and social presence
Top Channels
Channels Used
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e-mail
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promotions
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offline
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website
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on premises
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mobile
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text SMS
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chat
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mobile app
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phone calls
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omnichannel
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social media
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point of sale
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user generated content
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blogs
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print media
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mass media
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radio
- See 15 more
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e-mail
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promotions
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offline
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website
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on premises
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mobile
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text SMS
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chat
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mobile app
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phone calls
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omnichannel
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social media
-
point of sale
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user generated content
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blogs
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print media
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mass media
-
radio
- See 15 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
