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Userback vs Zonka Feedback: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Userback medium Failure Risk for Zonka Feedback low
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Comparison Summary

This comparison report of Userback vs. Zonka Feedback is based on a specific set of business needs and context. The comparison uses 3666 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Userback and Zonka Feedback

Userback, Zonka Feedback, SurveyPro, Surveypal Platform, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Userback covers Collecting Feedback with Video, Automated Workflows, Collaboration with Video, Training & Onboarding with E-Mail, etc.

Zonka Feedback focuses on Collecting Feedback, Social Media Management, Communication Management with E-Mail, Engaging Conversational Surveys, etc.

"With Userback it is very easy to integrate feedback with our customers. The service allows us to provide customer support at the highest level " - Annmarie Woodworth

"Zonka App has really really helped us a lot to improve our feedback collection and analysis system. " - Vinit R

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Userback

Focus area

Software Failure Risk

  • medium

logo Zonka Feedback

Focus area

Zonka Feedback is better than Userback for

Software Failure Risk

  • low

About

Real time customer feedback tool to collect feedback with video and screenshots

Feedback Software & Survey App to collect feedback from customers and employees

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

16

43

Total Goals
(we found evidences for)

3

3

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (145)

Read Reviews (705)

collaboration

Read Reviews (6)

Read Reviews (12)

workflow management

Read Reviews (6)

Read Reviews (39)

training & onboarding

Read Reviews (5)

Read Reviews (2)

products & pricelist management

Read Reviews (3)

Read Reviews (1)

sales review & feedback

Read Reviews (1)

Read Reviews (3)

contact list management

Read Reviews (1)

Read Reviews (17)

sales document management

Read Reviews (1)

Read Reviews (19)

helpdesk management

Read Reviews (1)

Read Reviews (22)

engagement management

Read Reviews (0)

Read Reviews (40)

engaging and following up

Read Reviews (0)

Read Reviews (32)

communication management

Read Reviews (0)

Read Reviews (48)

sending & publishing communications

Read Reviews (0)

Read Reviews (42)

social media analytics

Read Reviews (0)

Read Reviews (65)

social media management

Read Reviews (0)

Read Reviews (68)

social media analytics

Read Reviews (0)

Read Reviews (65)

customise loyalty program

Read Reviews (0)

Read Reviews (15)

loyalty management

Read Reviews (0)

Read Reviews (15)

customise loyalty program

Read Reviews (0)

Read Reviews (15)

rating and review management

Read Reviews (0)

Read Reviews (8)

knowledge management

Read Reviews (0)

Read Reviews (4)

lifetime value management

Read Reviews (0)

Read Reviews (3)

performance management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve efficiency

  • Improve brand engagement

  • Enhance customer relationships

  • Acquire customers

  • Improve digital and social presence

Top Channels

Channels Used

  • e-mail

  • promotions

  • offline

  • website

  • on premises

  • mobile

  • text SMS

  • chat

  • mobile app

  • phone calls

  • omnichannel

  • social media

  • point of sale

  • user generated content

  • blogs

  • print media

  • mass media

  • radio

  • See 15 more

  • e-mail

  • promotions

  • offline

  • website

  • on premises

  • mobile

  • text SMS

  • chat

  • mobile app

  • phone calls

  • omnichannel

  • social media

  • point of sale

  • user generated content

  • blogs

  • print media

  • mass media

  • radio

  • See 15 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

No Data

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medium

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Security & Privacy Risk

No Data

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting