Comparison Summary
Introducing UserEcho and Zoho Desk
UserEcho, and Zoho Desk belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
UserEcho covers Knowledge Management with Chat, Helpdesk Management with User Generated Content, Engagement Management with Support Groups, Customer Feedback Management with User Generated Content, etc.
Zoho Desk focuses on Helpdesk Management, Knowledge Management with User Generated Content, Workflow Management, Engagement Management, etc.
"I wanted to follow-up publicly saying how easy and helpful that the UserEcho team made our migration process. Y'all took almost 100 ideas and associated comments and imported them for us. It was great! " - David Howard
"Our company has been trying a lot of help desk apps for a long time, always feeling that something is missing, Zoho Desk helped us to change that. " - Felipe Quiceno
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
UserEcho: Customer support solution
Zoho Desk | Customer Service Software for Context-Aware ...
Age
1996
Financials
PRIVATE
PRIVATE
Business Need
Total Processes
(we found evidences for)
14
92
Total Goals
(we found evidences for)
3
14
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Build brand awareness
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Scale best practices
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Enhance customer relationships
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Acquire customers
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Improve internal communications
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Improve efficiency
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Increase sales & revenue
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Scale best practices
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Improve ROI
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Improve visibility
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Improve digital and social presence
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Enter new markets internationally or locally
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Launch new products
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Increase customer life time value
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Grow market share
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Improve brand engagement
- See 11 more
Top Channels
Channels Used
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e-mail
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social media
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chat
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phone calls
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user generated content
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blogs
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mobile
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website
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mobile app
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Twitter
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Facebook
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offline
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omnichannel
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video
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text SMS
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point of sale
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trade shows
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promotions
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Slack
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on premises
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review sites
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Amazon
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Whatsapp
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display advertisement
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Instagram
- See 22 more
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e-mail
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social media
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chat
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phone calls
-
user generated content
-
blogs
-
mobile
-
website
-
mobile app
-
Twitter
-
Facebook
-
offline
-
omnichannel
-
video
-
text SMS
-
point of sale
-
trade shows
-
promotions
-
Slack
-
on premises
-
review sites
-
Amazon
-
Whatsapp
-
display advertisement
-
Instagram
- See 22 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
