cuspera logo CUSPERA

UseResponse vs ConnectWise Manage: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of UseResponse vs. ConnectWise Manage is based on a specific set of business needs and context. The comparison uses 6410 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing UseResponse and ConnectWise Manage

UseResponse, and ConnectWise Manage belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

UseResponse covers Helpdesk Management with Chat, Knowledge Management with Chat, Customer Feedback Management, Community Building with Mobile, etc.

ConnectWise Manage focuses on Helpdesk Management, Sales Document Management, Workflow Management, Engagement Management with Phone Calls, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo UseResponse

Focus area

UseResponse is better than ConnectWise Manage for

Software Failure Risk

  • low

logo ConnectWise Manage

Focus area

ConnectWise Manage is better than UseResponse for

Software Failure Risk

  • medium

About

UseResponse - Customer Support Software

Business Management Software | ConnectWise Manage Business ...

Age

2015

1982

Financials

PRIVATE

M&A

Business Need

Total Processes
(we found evidences for)

26

81

Total Goals
(we found evidences for)

3

13

Top Processes

Evidences indicate better relative satisfaction



knowledge management


customer feedback management

measuring customer satisfaction


community building


communication management

sending & publishing communications


engagement management

engaging and following up



social media management

social media analytics


generation of new leads


loyalty management


products & pricelist management


sales document management

proposal & quote management


contact list management


rating and review management


follower management


workflow management


training & onboarding


billing and invoice management



opportunity management


campaign analytics


campaign monitoring


campaign management

campaign analytics

campaign monitoring



lead qualification: technographic


lead qualification

lead qualification: technographic




advocacy management


account management


business development


competitive intelligence




sales call management


pipeline management


revenue cycle management


relationship management




calendar management



promotion management




discount management



lifetime value management


conversion management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Build brand awareness

  • Acquire customers

  • Scale best practices

  • Increase sales & revenue

  • Enhance customer relationships

  • Improve internal communications

  • Improve ROI

  • Grow market share

  • Establish thought leadership

  • Improve digital and social presence

  • Shorten ramp up time

  • Enter new markets internationally or locally

  • Improve stakeholder relations

  • Improve visibility

  • See 10 more

Top Channels

Channels Used

  • e-mail

  • offline

  • phone calls

  • point of sale

  • on premises

  • newsletter

  • social media

  • chat

  • video

  • website

  • Facebook

  • mobile

  • promotions

  • mobile app

  • user generated content

  • blogs

  • trade shows

  • channel partners

  • games

  • events

  • See 17 more
  • e-mail

  • offline

  • phone calls

  • point of sale

  • on premises

  • newsletter

  • social media

  • chat

  • video

  • website

  • Facebook

  • mobile

  • promotions

  • mobile app

  • user generated content

  • blogs

  • trade shows

  • channel partners

  • games

  • events

  • See 17 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

No Data

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Security & Privacy Risk

No Data

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Integration Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Migration Risk

low

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Business Setting