Comparison Summary
This comparison report of UseResponse vs. Consensus is based on a specific set of business needs and context. The comparison uses 773 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing UseResponse and Consensus
UseResponse belong to a category of solutions that help Help Desk, whereas Consensus belong to a category of solutions that help Authoring and Publishing. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
UseResponse covers Helpdesk Management with Chat, Knowledge Management with Chat, Customer Feedback Management, Community Building with Mobile, etc.
Consensus focuses on Engagement Management, Content Management with E-Mail, Collaboration with Video, Generation Of New Leads with Video, etc.
"UseResponse has been the selected product for our self service support. They have delivered with great quality and with agility. Their price is very competitive compared to other knowledge management software vendors, especially when it comes to sel...f hosted php solutions. " - Geo Lubaton
"If [a prospect] won’t even watch an interactive demo, how real can they be? " - Tod Goulds
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
UseResponse - Customer Support Software
Consensus Enterprises - Scale Presales Effortlessly
Age
2015
Financials
PRIVATE
PRIVATE
Business Need
Total Processes
(we found evidences for)
26
42
Total Goals
(we found evidences for)
3
8
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
-
Enhance customer relationships
-
Acquire customers
-
Build brand awareness
-
Increase sales & revenue
-
Acquire customers
-
Improve ROI
-
Scale best practices
-
Establish thought leadership
-
Increase customer life time value
-
Improve digital and social presence
-
Enter new markets internationally or locally
- See 5 more
Top Channels
Channels Used
-
video
-
e-mail
-
offline
-
channel partners
-
events
-
trade shows
-
phone calls
- See 4 more
-
video
-
e-mail
-
offline
-
channel partners
-
events
-
trade shows
-
phone calls
- See 4 more
Failure Risk Guidance Security Report?
Compliance Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Security & Privacy Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Integration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Migration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
IT and Other Capabilities
- Low
- Medium
- High
