Comparison Summary
This comparison report of UseResponse vs. freshdesk is based on a specific set of business needs and context. The comparison uses 29595 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing UseResponse and freshdesk
UseResponse, and freshdesk belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
UseResponse covers Helpdesk Management with Chat, Knowledge Management with Chat, Customer Feedback Management, Community Building with Mobile, etc.
freshdesk focuses on Helpdesk Management, Knowledge Management with User Generated Content, Engagement Management, Customer Feedback Management, etc.
"UseResponse has been the selected product for our self service support. They have delivered with great quality and with agility. Their price is very competitive compared to other knowledge management software vendors, especially when it comes to sel...f hosted php solutions. " - Geo Lubaton
"Freshdesk makes it easier for us to manage customer information and service requests. It also presents customer data in an appealing manner, helping us distinguish improvements in service time, and any pain points in performance " - Alex Nadeau
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
UseResponse - Customer Support Software
Omnichannel Customer support software
Age
2015
2010
Financials
PRIVATE
SERIES H
Business Need
Total Processes
(we found evidences for)
26
103
Total Goals
(we found evidences for)
3
15
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Build brand awareness
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Enhance customer relationships
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Acquire customers
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Improve internal communications
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Improve efficiency
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Increase sales & revenue
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Scale best practices
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Launch new products
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Improve ROI
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Improve consistency
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Improve visibility
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Improve digital and social presence
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Grow market share
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Enter new markets internationally or locally
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Shorten ramp up time
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Improve brand engagement
- See 12 more
Top Channels
Channels Used
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e-mail
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social media
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phone calls
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chat
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user generated content
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blogs
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website
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offline
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Facebook
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Twitter
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on premises
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mobile
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omnichannel
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Facebook page
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video
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mobile app
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support groups
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point of sale
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Whatsapp
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trade shows
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games
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promotions
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events
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Slack
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text SMS
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LinkedIn
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mass media
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television
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review sites
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Amazon
-
print media
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newspaper
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display advertisement
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coupons
-
newsletter
- See 32 more
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e-mail
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social media
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phone calls
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chat
-
user generated content
-
blogs
-
website
-
offline
-
Facebook
-
Twitter
-
on premises
-
mobile
-
omnichannel
-
Facebook page
-
video
-
mobile app
-
support groups
-
point of sale
-
Whatsapp
-
trade shows
-
games
-
promotions
-
events
-
Slack
-
text SMS
-
LinkedIn
-
mass media
-
television
-
review sites
-
Amazon
-
print media
-
newspaper
-
display advertisement
-
coupons
-
newsletter
- See 32 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
