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UseResponse vs freshdesk: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of UseResponse vs. freshdesk is based on a specific set of business needs and context. The comparison uses 29595 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing UseResponse and freshdesk

UseResponse, and freshdesk belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

UseResponse covers Helpdesk Management with Chat, Knowledge Management with Chat, Customer Feedback Management, Community Building with Mobile, etc.

freshdesk focuses on Helpdesk Management, Knowledge Management with User Generated Content, Engagement Management, Customer Feedback Management, etc.

"UseResponse has been the selected product for our self service support. They have delivered with great quality and with agility. Their price is very competitive compared to other knowledge management software vendors, especially when it comes to sel...f hosted php solutions. " - Geo Lubaton

"Freshdesk has delivered great value for us. It is intuitive, has created consistency in processes, and it gives us the ability to onboard new agents without a lot of extra work. We can train people quickly. It more than pays for itself. " - David Faith

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo UseResponse

Focus area

UseResponse is better than freshdesk for

Software Failure Risk

  • low

logo freshdesk

Focus area

freshdesk is better than UseResponse for

Software Failure Risk

  • medium

About

UseResponse - Customer Support Software

Omnichannel Customer support software

Age

2015

2010

Financials

PRIVATE

SERIES H

Business Need

Total Processes
(we found evidences for)

26

103

Total Goals
(we found evidences for)

3

15

Top Processes

Evidences indicate better relative satisfaction



knowledge management


customer feedback management

measuring net promoter score

measuring customer satisfaction



communication management

sending & publishing communications


engagement management

engaging and following up



social media management

social media analytics


generation of new leads


content management

content publishing


loyalty management

customise loyalty program


products & pricelist management


sales document management

proposal & quote management


contact list management


rating and review management


follower management


workflow management



training & onboarding



meeting management


sales call management

meeting management



revenue cycle management


customer case management


touchpoint management


lifetime value management


competitive intelligence


channel management



conversion management




relationship management


motivation management




conference call management


performance management



advocacy management



payment management


business development


lead qualification: technographic


lead qualification

lead qualification: technographic




sales review & feedback


trade show marketing


discount management


promotion management


category management


license management



campaign management




distribution management


community marketing


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Build brand awareness

  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Improve efficiency

  • Increase sales & revenue

  • Scale best practices

  • Launch new products

  • Improve ROI

  • Improve consistency

  • Improve visibility

  • Improve digital and social presence

  • Grow market share

  • Enter new markets internationally or locally

  • Shorten ramp up time

  • Improve brand engagement

  • See 12 more

Top Channels

Channels Used

  • e-mail

  • social media

  • phone calls

  • chat

  • user generated content

  • blogs

  • website

  • offline

  • Facebook

  • Twitter

  • on premises

  • mobile

  • omnichannel

  • Facebook page

  • video

  • mobile app

  • support groups

  • point of sale

  • Whatsapp

  • trade shows

  • games

  • promotions

  • events

  • Slack

  • text SMS

  • LinkedIn

  • mass media

  • television

  • review sites

  • Amazon

  • print media

  • newspaper

  • display advertisement

  • coupons

  • newsletter

  • See 32 more
  • e-mail

  • social media

  • phone calls

  • chat

  • user generated content

  • blogs

  • website

  • offline

  • Facebook

  • Twitter

  • on premises

  • mobile

  • omnichannel

  • Facebook page

  • video

  • mobile app

  • support groups

  • point of sale

  • Whatsapp

  • trade shows

  • games

  • promotions

  • events

  • Slack

  • text SMS

  • LinkedIn

  • mass media

  • television

  • review sites

  • Amazon

  • print media

  • newspaper

  • display advertisement

  • coupons

  • newsletter

  • See 32 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

No Data

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low

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Security & Privacy Risk

No Data

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high

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Integration Risk

low

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medium

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Migration Risk

low

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medium

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Business Setting