Comparison Summary
This comparison report of UseResponse vs. Help Scout is based on a specific set of business needs and context. The comparison uses 4089 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing UseResponse and Help Scout
UseResponse, and Help Scout belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
UseResponse covers Helpdesk Management with Chat, Knowledge Management with Chat, Customer Feedback Management, Community Building with Mobile, etc.
Help Scout focuses on Helpdesk Management, Engagement Management with E-Mail, Workflow Management, Knowledge Management with Chat, etc.
"This idea management software helps us very well for number of our products. Subscriptions for the topics are cool and generally flexible to collect feedback. Extremely quick and helpful support. " - Dmitry Martinkevich
"Help Scout has replaced a bunch of different tools for us. For example, we used to have a Google Doc with answers to common questions so agents could respond quickly. Saved replies let us get rid of that, " - Ramin Sabour
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
UseResponse - Customer Support Software
Help Scout | Simple Customer Service Software and Education
Age
2015
Financials
PRIVATE
SERIES B
Business Need
Total Processes
(we found evidences for)
26
71
Total Goals
(we found evidences for)
3
8
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Build brand awareness
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Acquire customers
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Enhance customer relationships
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Improve internal communications
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Improve ROI
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Scale best practices
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Establish thought leadership
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Launch new products
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Improve consistency
- See 5 more
Top Channels
Channels Used
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e-mail
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chat
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phone calls
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website
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user generated content
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blogs
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mobile
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mobile app
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offline
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point of sale
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social media
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video
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Slack
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newsletter
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promotions
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games
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omnichannel
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on premises
- See 15 more
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e-mail
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chat
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phone calls
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website
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user generated content
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blogs
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mobile
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mobile app
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offline
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point of sale
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social media
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video
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Slack
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newsletter
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promotions
-
games
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omnichannel
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on premises
- See 15 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
