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UseResponse vs HubSpot Service Hub: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for UseResponse low Failure Risk for HubSpot Service Hub medium
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Comparison Summary

This comparison report of UseResponse vs. HubSpot Service Hub is based on a specific set of business needs and context. The comparison uses 3491 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing UseResponse and HubSpot Service Hub

UseResponse, and HubSpot Service Hub belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

UseResponse covers Helpdesk Management with Chat, Knowledge Management with Chat, Customer Feedback Management, Community Building with Mobile, etc.

HubSpot Service Hub focuses on Knowledge Management with User Generated Content, Helpdesk Management with User Generated Content, Customer Feedback Management with E-Mail, Engagement Management, etc.

"UseResponse has been the selected product for our self service support. They have delivered with great quality and with agility. Their price is very competitive compared to other knowledge management software vendors, especially when it comes to sel...f hosted php solutions. " - Geo Lubaton

"The volume was just too much, we couldn't handle it, we needed some sort of organizational tool to bring everything together. Today, thanks to HubSpot, the majority of issues come in through a form. From there we can easily collaborate on tickets, s...tay organized, and solve customer issues quickly. Today people are getting better answers quicker. Because we're getting more complete information from the form instead of multiple calls and emails. People are really happy with that. " - Kyle Harder

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo UseResponse

Focus area

UseResponse is better than HubSpot Service Hub for

Software Failure Risk

  • low

logo HubSpot Service Hub

Focus area

HubSpot Service Hub is better than UseResponse for

Software Failure Risk

  • medium

About

UseResponse - Customer Support Software

Customer service software to answer customer queries and issues.

Age

2015

2006

Financials

PRIVATE

IPO

Business Need

Total Processes
(we found evidences for)

26

76

Total Goals
(we found evidences for)

3

14

Top Processes

Evidences indicate better relative satisfaction

helpdesk management

Read Reviews (75)

Read Reviews (117)

knowledge management

Read Reviews (33)

Read Reviews (230)

customer feedback management

Read Reviews (32)

Read Reviews (128)

measuring net promoter score

Read Reviews (1)

Read Reviews (12)

measuring customer satisfaction

Read Reviews (1)

Read Reviews (16)

community building

Read Reviews (18)

Read Reviews (0)

communication management

Read Reviews (7)

Read Reviews (55)

sending & publishing communications

Read Reviews (6)

Read Reviews (42)

engagement management

Read Reviews (5)

Read Reviews (88)

engaging and following up

Read Reviews (1)

Read Reviews (53)

social media management

Read Reviews (2)

Read Reviews (9)

social media analytics

Read Reviews (2)

Read Reviews (7)

generation of new leads

Read Reviews (1)

Read Reviews (10)

content management

Read Reviews (1)

Read Reviews (5)

content sharing

Read Reviews (1)

Read Reviews (2)

loyalty management

Read Reviews (1)

Read Reviews (3)

customise loyalty program

Read Reviews (1)

Read Reviews (3)

sales document management

Read Reviews (1)

Read Reviews (11)

proposal & quote management

Read Reviews (1)

Read Reviews (8)

contact list management

Read Reviews (1)

Read Reviews (52)

rating and review management

Read Reviews (0)

Read Reviews (6)

workflow management

Read Reviews (0)

Read Reviews (83)

training & onboarding

Read Reviews (0)

Read Reviews (57)

meeting management

Read Reviews (0)

Read Reviews (7)

call transcription

Read Reviews (0)

Read Reviews (4)

sales call management

Read Reviews (0)

Read Reviews (26)

meeting management

Read Reviews (0)

Read Reviews (7)

call transcription

Read Reviews (0)

Read Reviews (4)

advocacy management

Read Reviews (0)

Read Reviews (7)

lead qualification: technographic

Read Reviews (0)

Read Reviews (3)

lead qualification

Read Reviews (0)

Read Reviews (5)

lead qualification: technographic

Read Reviews (0)

Read Reviews (3)

campaign management

Read Reviews (0)

Read Reviews (4)

conversion management

Read Reviews (0)

Read Reviews (3)

lifetime value management

Read Reviews (0)

Read Reviews (2)

relationship management

Read Reviews (0)

Read Reviews (2)

discount management

Read Reviews (0)

Read Reviews (2)

promotion management

Read Reviews (0)

Read Reviews (2)

pipeline management

Read Reviews (0)

Read Reviews (2)

sales review & feedback

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Build brand awareness

  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Improve digital and social presence

  • Improve internal communications

  • Improve ROI

  • Launch new products

  • Improve consistency

  • Scale best practices

  • Improve efficiency

  • Improve visibility

  • Establish thought leadership

  • Grow market share

  • Improve brand engagement

  • See 11 more

Top Channels

Channels Used

  • e-mail

  • user generated content

  • blogs

  • phone calls

  • chat

  • website

  • social media

  • video

  • Instagram

  • Slack

  • offline

  • Facebook

  • mobile

  • promotions

  • on premises

  • games

  • point of sale

  • causes and charity

  • See 15 more

  • e-mail

  • user generated content

  • blogs

  • phone calls

  • chat

  • website

  • social media

  • video

  • Instagram

  • Slack

  • offline

  • Facebook

  • mobile

  • promotions

  • on premises

  • games

  • point of sale

  • causes and charity

  • See 15 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

No Data

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medium

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Security & Privacy Risk

No Data

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medium

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Integration Risk

low

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low

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Migration Risk

low

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting