Comparison Summary
This comparison report of UseResponse vs. HubSpot Service Hub is based on a specific set of business needs and context. The comparison uses 3491 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing UseResponse and HubSpot Service Hub
UseResponse, and HubSpot Service Hub belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
UseResponse covers Helpdesk Management with Chat, Knowledge Management with Chat, Customer Feedback Management, Community Building with Mobile, etc.
HubSpot Service Hub focuses on Knowledge Management with User Generated Content, Helpdesk Management with User Generated Content, Customer Feedback Management with E-Mail, Engagement Management, etc.
"UseResponse has been the selected product for our self service support. They have delivered with great quality and with agility. Their price is very competitive compared to other knowledge management software vendors, especially when it comes to sel...f hosted php solutions. " - Geo Lubaton
"HubSpot is a great tool and it's helping us to grow our business. We've enjoyed working with the onboarding and services teams, and they've both helped coach us to inbound marketing success. " - Claes Friberg
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
HubSpot Service Hub
Focus area
HubSpot Service Hub is better than UseResponse for
Software Failure Risk
About
UseResponse - Customer Support Software
Customer service software to answer customer queries and issues.
Age
2015
2006
Financials
PRIVATE
IPO
Business Need
Total Processes
(we found evidences for)
26
76
Total Goals
(we found evidences for)
3
14
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Build brand awareness
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Acquire customers
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Enhance customer relationships
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Increase sales & revenue
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Improve digital and social presence
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Improve internal communications
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Improve ROI
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Launch new products
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Improve consistency
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Scale best practices
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Improve efficiency
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Improve visibility
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Establish thought leadership
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Grow market share
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Improve brand engagement
- See 11 more
Top Channels
Channels Used
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e-mail
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user generated content
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blogs
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phone calls
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chat
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website
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social media
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video
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Instagram
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Slack
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offline
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Facebook
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mobile
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promotions
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on premises
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games
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point of sale
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causes and charity
- See 15 more
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e-mail
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user generated content
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blogs
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phone calls
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chat
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website
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social media
-
video
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Instagram
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Slack
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offline
-
Facebook
-
mobile
-
promotions
-
on premises
-
games
-
point of sale
-
causes and charity
- See 15 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
