Comparison Summary
This comparison report of UseResponse vs. Kayako is based on a specific set of business needs and context. The comparison uses 4554 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing UseResponse and Kayako
UseResponse, and Kayako belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
UseResponse covers Helpdesk Management with Chat, Knowledge Management with Chat, Customer Feedback Management, Community Building with Mobile, etc.
Kayako focuses on Helpdesk Management with Chat, Engagement Management with Chat, Knowledge Management with Chat, Workflow Management with E-Mail, etc.
"This idea management software helps us very well for number of our products. Subscriptions for the topics are cool and generally flexible to collect feedback. Extremely quick and helpful support. " - Dmitry Martinkevich
"Kayako is the only solution that brings us closer to our prospects and customers, all from one place. Whether it’s from social media, email, or live chat, we are always having a single conversation - creating a truly unified customer experience. " - AMRITPAL SINGH
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
UseResponse - Customer Support Software
Help Desk Software Kayako Unified Customer Service Software
Age
2015
Financials
PRIVATE
PRIVATE
Business Need
Total Processes
(we found evidences for)
26
57
Total Goals
(we found evidences for)
3
13
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Build brand awareness
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Improve internal communications
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Scale best practices
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Launch new products
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Build brand awareness
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Improve consistency
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Improve digital and social presence
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Improve ROI
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Increase customer life time value
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Improve efficiency
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Establish thought leadership
- See 10 more
Top Channels
Channels Used
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chat
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e-mail
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website
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user generated content
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blogs
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social media
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phone calls
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mobile
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support groups
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mobile app
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offline
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Twitter
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Facebook
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point of sale
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on premises
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promotions
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video
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causes and charity
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trade shows
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coupons
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omnichannel
- See 18 more
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chat
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e-mail
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website
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user generated content
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blogs
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social media
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phone calls
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mobile
-
support groups
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mobile app
-
offline
-
Twitter
-
Facebook
-
point of sale
-
on premises
-
promotions
-
video
-
causes and charity
-
trade shows
-
coupons
-
omnichannel
- See 18 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
