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UseResponse vs Kayako: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for UseResponse low Failure Risk for Kayako medium
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Comparison Summary

This comparison report of UseResponse vs. Kayako is based on a specific set of business needs and context. The comparison uses 4554 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing UseResponse and Kayako

UseResponse, and Kayako belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

UseResponse covers Helpdesk Management with Chat, Knowledge Management with Chat, Customer Feedback Management, Community Building with Mobile, etc.

Kayako focuses on Helpdesk Management with Chat, Engagement Management with Chat, Knowledge Management with Chat, Workflow Management with E-Mail, etc.

"We have been looking for a help desk solution, but wanted the application to be on premise basis. Useresponse was then the brilliant solution! Good design, scalable, perfect! Many Thanks! " - Jens Havelberg

"Kayako positively and profoundly impacted how we interact with our customers daily, and has allowed us to build meaningful relationships with them while also providing clear, concise customer service. " - Robert Miles

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo UseResponse

Focus area

UseResponse is better than Kayako for

Software Failure Risk

  • low

logo Kayako

Focus area

Kayako is better than UseResponse for

Software Failure Risk

  • medium

About

UseResponse - Customer Support Software

Help Desk Software Kayako Unified Customer Service Software

Age

2015

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

26

57

Total Goals
(we found evidences for)

3

13

Top Processes

Evidences indicate better relative satisfaction

helpdesk management

Read Reviews (75)

Read Reviews (452)

knowledge management

Read Reviews (33)

Read Reviews (107)

customer feedback management

Read Reviews (32)

Read Reviews (27)

measuring customer satisfaction

Read Reviews (1)

Read Reviews (19)

community building

Read Reviews (18)

Read Reviews (0)

communication management

Read Reviews (7)

Read Reviews (41)

sending & publishing communications

Read Reviews (6)

Read Reviews (14)

engagement management

Read Reviews (5)

Read Reviews (124)

engaging and following up

Read Reviews (1)

Read Reviews (75)

social media management

Read Reviews (2)

Read Reviews (5)

social media analytics

Read Reviews (2)

Read Reviews (0)

generation of new leads

Read Reviews (1)

Read Reviews (7)

content management

Read Reviews (1)

Read Reviews (8)

loyalty management

Read Reviews (1)

Read Reviews (24)

customise loyalty program

Read Reviews (1)

Read Reviews (14)

products & pricelist management

Read Reviews (1)

Read Reviews (2)

sales document management

Read Reviews (1)

Read Reviews (3)

contact list management

Read Reviews (1)

Read Reviews (13)

rating and review management

Read Reviews (0)

Read Reviews (7)

workflow management

Read Reviews (0)

Read Reviews (51)

training & onboarding

Read Reviews (0)

Read Reviews (13)

customer case management

Read Reviews (0)

Read Reviews (13)

conversion management

Read Reviews (0)

Read Reviews (7)

touchpoint management

Read Reviews (0)

Read Reviews (5)

channel management

Read Reviews (0)

Read Reviews (5)

lifetime value management

Read Reviews (0)

Read Reviews (5)

revenue cycle management

Read Reviews (0)

Read Reviews (2)

campaign management

Read Reviews (0)

Read Reviews (2)

competitive intelligence

Read Reviews (0)

Read Reviews (2)

performance management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Build brand awareness

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve internal communications

  • Scale best practices

  • Launch new products

  • Build brand awareness

  • Improve consistency

  • Improve digital and social presence

  • Improve ROI

  • Increase customer life time value

  • Improve efficiency

  • Establish thought leadership

  • See 10 more

Top Channels

Channels Used

  • chat

  • e-mail

  • website

  • user generated content

  • blogs

  • social media

  • phone calls

  • mobile

  • support groups

  • mobile app

  • offline

  • Twitter

  • Facebook

  • point of sale

  • on premises

  • promotions

  • video

  • causes and charity

  • trade shows

  • coupons

  • omnichannel

  • See 18 more

  • chat

  • e-mail

  • website

  • user generated content

  • blogs

  • social media

  • phone calls

  • mobile

  • support groups

  • mobile app

  • offline

  • Twitter

  • Facebook

  • point of sale

  • on premises

  • promotions

  • video

  • causes and charity

  • trade shows

  • coupons

  • omnichannel

  • See 18 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

No Data

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low

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Security & Privacy Risk

No Data

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medium

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Integration Risk

low

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medium

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Migration Risk

low

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting