Comparison Summary
This comparison report of UseResponse vs. ServiceNow is based on a specific set of business needs and context. The comparison uses 7748 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing UseResponse and ServiceNow
UseResponse, and ServiceNow belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
UseResponse covers Helpdesk Management with Chat, Knowledge Management with Chat, Customer Feedback Management, Community Building with Mobile, etc.
ServiceNow focuses on Workflow Management, Helpdesk Management with Phone Calls, Engagement Management with E-Mail, Knowledge Management with User Generated Content, etc.
"UseResponse is great to work with. Support is provided quickly and efficiently. Their live chat software is so flexible that nearly anything you want to do can be done with automation. They also prove timely and important improvements for our php in...stalled instance. " - Matt Wilson
"ServiceNow has given us the tools to be consistent and enabled us to win the hearts and minds of our people. " - Scott Thomson
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
UseResponse - Customer Support Software
ServiceNow - Digital Workflows for Enterprise - Make work ...
Age
2015
Financials
PRIVATE
IPO
Business Need
Total Processes
(we found evidences for)
26
91
Total Goals
(we found evidences for)
3
17
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Build brand awareness
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Scale best practices
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Acquire customers
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Enhance customer relationships
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Manage risk
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Improve internal communications
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Improve ROI
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Improve efficiency
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Grow market share
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Improve visibility
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Launch new products
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Improve stakeholder relations
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Increase sales & revenue
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Enter new markets internationally or locally
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Improve consistency
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Increase customer life time value
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Improve digital and social presence
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Establish thought leadership
- See 14 more
Top Channels
Channels Used
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phone calls
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e-mail
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offline
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user generated content
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blogs
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point of sale
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chat
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mobile
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on premises
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social media
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website
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mobile app
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Slack
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promotions
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Facebook
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games
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support groups
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trade shows
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mass media
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video
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television
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review sites
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Amazon
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events
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LinkedIn
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radio
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Twitter
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omnichannel
- See 25 more
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phone calls
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e-mail
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offline
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user generated content
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blogs
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point of sale
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chat
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mobile
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on premises
-
social media
-
website
-
mobile app
-
Slack
-
promotions
-
Facebook
-
games
-
support groups
-
trade shows
-
mass media
-
video
-
television
-
review sites
-
Amazon
-
events
-
LinkedIn
-
radio
-
Twitter
-
omnichannel
- See 25 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
