Comparison Summary
This comparison report of UseResponse vs. SolarWinds Service Desk is based on a specific set of business needs and context. The comparison uses 7023 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing UseResponse and SolarWinds Service Desk
UseResponse, and SolarWinds Service Desk belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
UseResponse covers Helpdesk Management with Chat, Knowledge Management with Chat, Customer Feedback Management, Community Building with Mobile, etc.
SolarWinds Service Desk focuses on Helpdesk Management, Workflow Management, Knowledge Management with User Generated Content, Sales Document Management, etc.
"UseResponse is great to work with. Support is provided quickly and efficiently. Their live chat software is so flexible that nearly anything you want to do can be done with automation. They also prove timely and important improvements for our php in...stalled instance. " - Matt Wilson
"Users love it because they have that interaction as opposed to emailing into the black hole. They use the service catalog to give us all the information we need. No back and forth. Job done. Happy days. " - Andrew Eardley-Day
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
SolarWinds Service Desk
Focus area
SolarWinds Service Desk is better than UseResponse for
Software Failure Risk
About
UseResponse - Customer Support Software
SolarWinds Service Desk: An IT service management (ITSM) solution that understands what it takes to successfully....
Age
2015
Financials
PRIVATE
M&A
Business Need
Total Processes
(we found evidences for)
26
61
Total Goals
(we found evidences for)
3
13
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Build brand awareness
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Enhance customer relationships
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Scale best practices
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Improve internal communications
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Improve ROI
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Manage risk
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Improve visibility
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Acquire customers
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Launch new products
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Improve efficiency
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Improve consistency
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Increase sales & revenue
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Shorten ramp up time
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Establish thought leadership
- See 10 more
Top Channels
Channels Used
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e-mail
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offline
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user generated content
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blogs
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phone calls
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social media
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mobile
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website
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on premises
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point of sale
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chat
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Slack
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promotions
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games
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mobile app
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video
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events
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trade shows
- See 15 more
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e-mail
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offline
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user generated content
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blogs
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phone calls
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social media
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mobile
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website
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on premises
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point of sale
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chat
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Slack
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promotions
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games
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mobile app
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video
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events
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trade shows
- See 15 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
