cuspera logo CUSPERA
Search Your Reports For Vendors
Your Reports For Vendors

UseResponse vs SolarWinds Service Desk: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for UseResponse low Failure Risk for SolarWinds Service Desk medium
Know More

Comparison Summary

This comparison report of UseResponse vs. SolarWinds Service Desk is based on a specific set of business needs and context. The comparison uses 7023 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing UseResponse and SolarWinds Service Desk

UseResponse, and SolarWinds Service Desk belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

UseResponse covers Helpdesk Management with Chat, Knowledge Management with Chat, Customer Feedback Management, Community Building with Mobile, etc.

SolarWinds Service Desk focuses on Helpdesk Management, Workflow Management, Knowledge Management with User Generated Content, Sales Document Management, etc.

"This idea management software helps us very well for number of our products. Subscriptions for the topics are cool and generally flexible to collect feedback. Extremely quick and helpful support. " - Dmitry Martinkevich

"We cut our service desk software and support budget by 75 percent. It was half the cost of the ServiceNow framework and extremely more robust, which helps us save on building and maintaining new features. " - Stephen Jacobs

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo UseResponse

Focus area

UseResponse is better than SolarWinds Service Desk for

Software Failure Risk

  • low

logo SolarWinds Service Desk

Focus area

SolarWinds Service Desk is better than UseResponse for

Software Failure Risk

  • medium

About

UseResponse - Customer Support Software

SolarWinds Service Desk: An IT service management (ITSM) solution that understands what it takes to successfully....

Age

2015

Financials

PRIVATE

M&A

Business Need

Total Processes
(we found evidences for)

26

61

Total Goals
(we found evidences for)

3

13

Top Processes

Evidences indicate better relative satisfaction

helpdesk management

Read Reviews (75)

Read Reviews (640)

knowledge management

Read Reviews (33)

Read Reviews (116)

customer feedback management

Read Reviews (32)

Read Reviews (71)

measuring net promoter score

Read Reviews (1)

Read Reviews (2)

measuring customer satisfaction

Read Reviews (1)

Read Reviews (46)

community building

Read Reviews (18)

Read Reviews (0)

communication management

Read Reviews (7)

Read Reviews (69)

sending & publishing communications

Read Reviews (6)

Read Reviews (51)

engagement management

Read Reviews (5)

Read Reviews (46)

engaging and following up

Read Reviews (1)

Read Reviews (35)

social media management

Read Reviews (2)

Read Reviews (19)

social media analytics

Read Reviews (2)

Read Reviews (12)

generation of new leads

Read Reviews (1)

Read Reviews (2)

products & pricelist management

Read Reviews (1)

Read Reviews (10)

sales document management

Read Reviews (1)

Read Reviews (103)

contact list management

Read Reviews (1)

Read Reviews (6)

rating and review management

Read Reviews (0)

Read Reviews (13)

workflow management

Read Reviews (0)

Read Reviews (258)

training & onboarding

Read Reviews (0)

Read Reviews (60)

customer case management

Read Reviews (0)

Read Reviews (8)

category management

Read Reviews (0)

Read Reviews (7)

license management

Read Reviews (0)

Read Reviews (5)

competitive intelligence

Read Reviews (0)

Read Reviews (4)

merger and acquisition

Read Reviews (0)

Read Reviews (2)

lifetime value management

Read Reviews (0)

Read Reviews (2)

revenue cycle management

Read Reviews (0)

Read Reviews (2)

sales call management

Read Reviews (0)

Read Reviews (2)

discount management

Read Reviews (0)

Read Reviews (2)

promotion management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Build brand awareness

  • Enhance customer relationships

  • Scale best practices

  • Improve internal communications

  • Improve ROI

  • Manage risk

  • Improve visibility

  • Acquire customers

  • Launch new products

  • Improve efficiency

  • Improve consistency

  • Increase sales & revenue

  • Shorten ramp up time

  • Establish thought leadership

  • See 10 more

Top Channels

Channels Used

  • e-mail

  • offline

  • user generated content

  • blogs

  • phone calls

  • social media

  • mobile

  • website

  • on premises

  • point of sale

  • chat

  • Slack

  • promotions

  • games

  • mobile app

  • video

  • events

  • trade shows

  • See 15 more

  • e-mail

  • offline

  • user generated content

  • blogs

  • phone calls

  • social media

  • mobile

  • website

  • on premises

  • point of sale

  • chat

  • Slack

  • promotions

  • games

  • mobile app

  • video

  • events

  • trade shows

  • See 15 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

No Data

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Security & Privacy Risk

No Data

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Integration Risk

low

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Migration Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting