cuspera logo CUSPERA
Search Your Reports For Vendors
Your Reports For Vendors

UseResponse vs Spiceworks IT Help Desk: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for UseResponse low Failure Risk for Spiceworks IT Help Desk medium
Know More

Comparison Summary

This comparison report of UseResponse vs. Spiceworks IT Help Desk is based on a specific set of business needs and context. The comparison uses 5531 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing UseResponse and Spiceworks IT Help Desk

UseResponse, and Spiceworks IT Help Desk belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

UseResponse covers Helpdesk Management with Chat, Knowledge Management with Chat, Customer Feedback Management, Community Building with Mobile, etc.

Spiceworks IT Help Desk focuses on Helpdesk Management, Knowledge Management, Communication Management with E-Mail, Sales Document Management with User Generated Content, etc.

"This idea management software helps us very well for number of our products. Subscriptions for the topics are cool and generally flexible to collect feedback. Extremely quick and helpful support. " - Dmitry Martinkevich

"An unbelievably capable product and for free. I highly recommend Spiceworks as a comprehensive solution for both asset management as well as help desk support. " - David Zampino

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo UseResponse

Focus area

UseResponse is better than Spiceworks IT Help Desk for

Software Failure Risk

  • low

logo Spiceworks IT Help Desk

Focus area

Spiceworks IT Help Desk is better than UseResponse for

Software Failure Risk

  • medium

About

UseResponse - Customer Support Software

Cloud Help desk software for IT

Age

2015

Financials

PRIVATE

Business Need

Total Processes
(we found evidences for)

26

52

Total Goals
(we found evidences for)

3

8

Top Processes

Evidences indicate better relative satisfaction

helpdesk management

Read Reviews (75)

Read Reviews (816)

knowledge management

Read Reviews (33)

Read Reviews (79)

customer feedback management

Read Reviews (32)

Read Reviews (5)

measuring customer satisfaction

Read Reviews (1)

Read Reviews (4)

community building

Read Reviews (18)

Read Reviews (2)

communication management

Read Reviews (7)

Read Reviews (70)

sending & publishing communications

Read Reviews (6)

Read Reviews (41)

engagement management

Read Reviews (5)

Read Reviews (15)

engaging and following up

Read Reviews (1)

Read Reviews (12)

social media management

Read Reviews (2)

Read Reviews (9)

social media analytics

Read Reviews (2)

Read Reviews (6)

generation of new leads

Read Reviews (1)

Read Reviews (3)

products & pricelist management

Read Reviews (1)

Read Reviews (2)

sales document management

Read Reviews (1)

Read Reviews (26)

proposal & quote management

Read Reviews (1)

Read Reviews (16)

contact list management

Read Reviews (1)

Read Reviews (6)

Scheduling & dispatching

Read Reviews (0)

Read Reviews (27)

training & onboarding

Read Reviews (0)

Read Reviews (13)

workflow management

Read Reviews (0)

Read Reviews (11)

license management

Read Reviews (0)

Read Reviews (9)

sales call management

Read Reviews (0)

Read Reviews (8)

billing and invoice management

Read Reviews (0)

Read Reviews (2)

sales review & feedback

Read Reviews (0)

Read Reviews (2)

category management

Read Reviews (0)

Read Reviews (2)

customer case management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Build brand awareness

  • Acquire customers

  • Enhance customer relationships

  • Improve internal communications

  • Establish thought leadership

  • Scale best practices

  • Improve efficiency

  • Improve ROI

  • See 4 more

Top Channels

Channels Used

  • e-mail

  • phone calls

  • user generated content

  • blogs

  • website

  • offline

  • social media

  • on premises

  • point of sale

  • mobile

  • display advertisement

  • mobile app

  • See 9 more

  • e-mail

  • phone calls

  • user generated content

  • blogs

  • website

  • offline

  • social media

  • on premises

  • point of sale

  • mobile

  • display advertisement

  • mobile app

  • See 9 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

No Data

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Security & Privacy Risk

No Data

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Integration Risk

low

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Migration Risk

low

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting