Comparison Summary
This comparison report of UseResponse vs. Spiceworks IT Help Desk is based on a specific set of business needs and context. The comparison uses 5531 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing UseResponse and Spiceworks IT Help Desk
UseResponse, and Spiceworks IT Help Desk belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
UseResponse covers Helpdesk Management with Chat, Knowledge Management with Chat, Customer Feedback Management, Community Building with Mobile, etc.
Spiceworks IT Help Desk focuses on Helpdesk Management, Knowledge Management, Communication Management with E-Mail, Sales Document Management with User Generated Content, etc.
"UseResponse is great to work with. Support is provided quickly and efficiently. Their live chat software is so flexible that nearly anything you want to do can be done with automation. They also prove timely and important improvements for our php in...stalled instance. " - Matt Wilson
"Spiceworks is the best ticketing system I have ever worked with. We have been using the On-prem solution for a few years now. It has some flaws sure but the features you really need are there. Also you can't beat the price point and support. " - Adam Griggs
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Spiceworks IT Help Desk
Focus area
Spiceworks IT Help Desk is better than UseResponse for
Software Failure Risk
About
UseResponse - Customer Support Software
Cloud Help desk software for IT
Age
2015
Financials
PRIVATE
Business Need
Total Processes
(we found evidences for)
26
52
Total Goals
(we found evidences for)
3
8
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Build brand awareness
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Acquire customers
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Enhance customer relationships
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Improve internal communications
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Establish thought leadership
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Scale best practices
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Improve efficiency
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Improve ROI
- See 4 more
Top Channels
Channels Used
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e-mail
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phone calls
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user generated content
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blogs
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website
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offline
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social media
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on premises
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point of sale
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mobile
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display advertisement
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mobile app
- See 9 more
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e-mail
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phone calls
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user generated content
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blogs
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website
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offline
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social media
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on premises
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point of sale
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mobile
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display advertisement
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mobile app
- See 9 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
