Comparison Summary
Introducing Userlike and Acquire™
Userlike, Acquire™, Olark, SnapEngage, etc., belong to a category of solutions that help Live Chat. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Userlike covers Engagement Management with Chat, Helpdesk Management with Chat, Contact List Management with Chat, White Labeling with Chat, etc.
Acquire™ focuses on Collaboration with Video, Engagement Management with Chat, Sales Call Management with Phone Calls, Training & Onboarding with Chat, etc.
"We’re not the biggest player on the market, but personal contact sets us apart from our competitors. " - Christian Minks
"Our sales conversations have increased by over 35% since switching over to Acquire from Zendesk. In our case, conversations lead to higher conversion rates. " - Italo Nava
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Userlike | Live chat software to help your business win and nurture customers across messaging channels.
Acquire: Realtime Customer Support
Age
2011
Financials
SEED
SERIES B
Business Need
Total Processes
(we found evidences for)
57
53
Total Goals
(we found evidences for)
11
8
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Improve internal communications
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Establish thought leadership
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Improve digital and social presence
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Improve brand engagement
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Improve consistency
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Scale best practices
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Build brand awareness
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Improve ROI
- See 8 more
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Acquire customers
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Increase sales & revenue
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Enhance customer relationships
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Improve digital and social presence
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Improve brand engagement
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Enter new markets internationally or locally
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Improve ROI
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Scale best practices
- See 5 more
Top Channels
Channels Used
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chat
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video
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phone calls
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website
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mobile
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support groups
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offline
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mobile app
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e-mail
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omnichannel
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Whatsapp
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social media
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promotions
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events
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trade shows
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Twitter
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on premises
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user generated content
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blogs
- See 16 more
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chat
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video
-
phone calls
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website
-
mobile
-
support groups
-
offline
-
mobile app
-
e-mail
-
omnichannel
-
Whatsapp
-
social media
-
promotions
-
events
-
trade shows
-
Twitter
-
on premises
-
user generated content
-
blogs
- See 16 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
