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Userlike vs Kommunicate: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Userlike low Failure Risk for Kommunicate medium
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Comparison Summary

This comparison report of Userlike vs. Kommunicate is based on a specific set of business needs and context. The comparison uses 3861 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Userlike and Kommunicate

Userlike, Kommunicate, Olark, SnapEngage, etc., belong to a category of solutions that help Live Chat. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Userlike covers Engagement Management with Chat, Helpdesk Management with Chat, Contact List Management with Chat, White Labeling with Chat, etc.

Kommunicate focuses on Conversion Management with Chat, Helpdesk Management, Knowledge Management with Website, Digital Marketing, etc.

"With Userlike, everything’s more simple. Customers love the chat because it allows them to reach the right person directly. " - Volker Krumrey

"We were able to see a 20% dip in customer service request escalations in a few months using Kommunicate. Our waiting queues are dissolving much faster, and users are coming back to the chatbot, making it a preferred channel for escalating any questi...on. " - Jitesh Karamchandani

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Userlike

Focus area

Userlike is better than Kommunicate for

Software Failure Risk

  • low

logo Kommunicate

Focus area

Software Failure Risk

  • medium

About

Userlike | Live chat software to help your business win and nurture customers across messaging channels.

Bot Hybrid Customer Support Software for easy customer communication

Age

2011

Financials

SEED

PRIVATE

Business Need

Total Processes
(we found evidences for)

57

31

Total Goals
(we found evidences for)

11

6

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (131)

Read Reviews (2)

engaging and following up

Read Reviews (59)

Read Reviews (2)

helpdesk management

Read Reviews (116)

Read Reviews (13)

contact list management

Read Reviews (53)

Read Reviews (1)

creating contact list

Read Reviews (2)

Read Reviews (1)

contacts history

Read Reviews (2)

Read Reviews (0)

white labeling

Read Reviews (18)

Read Reviews (0)

customer feedback management

Read Reviews (15)

Read Reviews (1)

measuring customer satisfaction

Read Reviews (5)

Read Reviews (1)

communication management

Read Reviews (14)

Read Reviews (2)

sending & publishing communications

Read Reviews (12)

Read Reviews (2)

tracking & monitoring communications

Read Reviews (2)

Read Reviews (0)

lead qualification

Read Reviews (13)

Read Reviews (0)

lead qualification: technographic

Read Reviews (13)

Read Reviews (0)

generation of new leads

Read Reviews (12)

Read Reviews (5)

training & onboarding

Read Reviews (10)

Read Reviews (0)

social media management

Read Reviews (9)

Read Reviews (0)

social media analytics

Read Reviews (7)

Read Reviews (0)

rating and review management

Read Reviews (6)

Read Reviews (1)

conversion management

Read Reviews (6)

Read Reviews (16)

lifetime value management

Read Reviews (4)

Read Reviews (1)

loyalty management

Read Reviews (3)

Read Reviews (1)

customise loyalty program

Read Reviews (2)

Read Reviews (1)

knowledge management

Read Reviews (3)

Read Reviews (8)

workflow management

Read Reviews (3)

Read Reviews (3)

trade show marketing

Read Reviews (2)

Read Reviews (0)

touchpoint management

Read Reviews (2)

Read Reviews (0)

content management

Read Reviews (2)

Read Reviews (0)

personalized marketing

Read Reviews (2)

Read Reviews (0)

products & pricelist management

Read Reviews (2)

Read Reviews (1)

discount management

Read Reviews (2)

Read Reviews (0)

business development

Read Reviews (2)

Read Reviews (0)

customer case management

Read Reviews (1)

Read Reviews (4)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve internal communications

  • Establish thought leadership

  • Improve digital and social presence

  • Improve brand engagement

  • Improve consistency

  • Scale best practices

  • Build brand awareness

  • Improve ROI

  • See 8 more

  • Enhance customer relationships

  • Acquire customers

  • Improve efficiency

  • Scale best practices

  • Grow market share

  • Improve ROI

  • See 3 more

Top Channels

Channels Used

  • chat

  • website

  • user generated content

  • blogs

  • social media

  • Facebook

  • Whatsapp

  • e-mail

  • See 5 more

  • chat

  • website

  • user generated content

  • blogs

  • social media

  • Facebook

  • Whatsapp

  • e-mail

  • See 5 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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No Data

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Security & Privacy Risk

medium

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No Data

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Integration Risk

low

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low

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Migration Risk

low

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting