Comparison Summary
This comparison report of Userlike vs. Rocket.Chat is based on a specific set of business needs and context. The comparison uses 4261 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Userlike and Rocket.Chat
Userlike, Rocket.Chat, Olark, SnapEngage, etc., belong to a category of solutions that help Live Chat. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Userlike covers Engagement Management with Chat, Helpdesk Management with Chat, Contact List Management with Chat, White Labeling with Chat, etc.
Rocket.Chat focuses on Collaboration with Chat, Communication Management with Chat, Sales Document Management with Chat, Content Management with Chat, etc.
"We’re not the biggest player on the market, but personal contact sets us apart from our competitors. " - Christian Minks
"Thanks to Rocket.Chat, we figured out how to deliver and win customers without sending engineers on site. Their Omnichannel solutions enabled us to provide enterprise-level support, a huge differentiator to win more business " - Mike Schwartz
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Userlike | Live chat software to help your business win and nurture customers across messaging channels.
Team collaboration software providing omnichannel communication through audio/video conferencing, real-time chat and other tools
Age
2011
Financials
SEED
SERIES A
Business Need
Total Processes
(we found evidences for)
57
38
Total Goals
(we found evidences for)
11
6
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Improve internal communications
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Establish thought leadership
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Improve digital and social presence
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Improve brand engagement
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Improve consistency
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Scale best practices
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Build brand awareness
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Improve ROI
- See 8 more
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Improve internal communications
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Improve stakeholder relations
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Grow market share
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Increase sales & revenue
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Improve digital and social presence
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Scale best practices
- See 3 more
Top Channels
Channels Used
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chat
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video
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offline
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events
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trade shows
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phone calls
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on premises
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e-mail
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mobile
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Slack
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social media
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website
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support groups
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Facebook
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mobile app
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channel partners
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omnichannel
- See 14 more
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chat
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video
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offline
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events
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trade shows
-
phone calls
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on premises
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e-mail
-
mobile
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Slack
-
social media
-
website
-
support groups
-
Facebook
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mobile app
-
channel partners
-
omnichannel
- See 14 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
