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Userlike vs Rocket.Chat: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Userlike low Failure Risk for Rocket.Chat low
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Comparison Summary

This comparison report of Userlike vs. Rocket.Chat is based on a specific set of business needs and context. The comparison uses 4261 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Userlike and Rocket.Chat

Userlike, Rocket.Chat, Olark, SnapEngage, etc., belong to a category of solutions that help Live Chat. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Userlike covers Engagement Management with Chat, Helpdesk Management with Chat, Contact List Management with Chat, White Labeling with Chat, etc.

Rocket.Chat focuses on Collaboration with Chat, Communication Management with Chat, Sales Document Management with Chat, Content Management with Chat, etc.

"Userlike is the most intuitive and modern live chat we found. Live chat obviously made our users happier and our service department more efficient. " - Alexander Proske

"Thanks to Rocket.Chat, we figured out how to deliver and win customers without sending engineers on site. Their Omnichannel solutions enabled us to provide enterprise-level support, a huge differentiator to win more business " - Mike Schwartz

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Userlike

Focus area

Userlike is better than Rocket.Chat for

Software Failure Risk

  • low

logo Rocket.Chat

Focus area

Rocket.Chat is better than Userlike for

Software Failure Risk

  • low

About

Userlike | Live chat software to help your business win and nurture customers across messaging channels.

Team collaboration software providing omnichannel communication through audio/video conferencing, real-time chat and other tools

Age

2011

Financials

SEED

SERIES A

Business Need

Total Processes
(we found evidences for)

57

38

Total Goals
(we found evidences for)

11

6

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (131)

Read Reviews (4)

engaging and following up

Read Reviews (59)

Read Reviews (3)

helpdesk management

Read Reviews (116)

Read Reviews (1)

contact list management

Read Reviews (53)

Read Reviews (6)

creating contact list

Read Reviews (2)

Read Reviews (0)

contacts history

Read Reviews (2)

Read Reviews (5)

white labeling

Read Reviews (18)

Read Reviews (5)

customer feedback management

Read Reviews (15)

Read Reviews (0)

measuring customer satisfaction

Read Reviews (5)

Read Reviews (0)

communication management

Read Reviews (14)

Read Reviews (29)

sending & publishing communications

Read Reviews (12)

Read Reviews (19)

tracking & monitoring communications

Read Reviews (2)

Read Reviews (0)

lead qualification

Read Reviews (13)

Read Reviews (0)

lead qualification: technographic

Read Reviews (13)

Read Reviews (0)

generation of new leads

Read Reviews (12)

Read Reviews (0)

training & onboarding

Read Reviews (10)

Read Reviews (5)

social media management

Read Reviews (9)

Read Reviews (0)

social media analytics

Read Reviews (7)

Read Reviews (0)

rating and review management

Read Reviews (6)

Read Reviews (0)

conversion management

Read Reviews (6)

Read Reviews (2)

lifetime value management

Read Reviews (4)

Read Reviews (0)

loyalty management

Read Reviews (3)

Read Reviews (0)

customise loyalty program

Read Reviews (2)

Read Reviews (0)

knowledge management

Read Reviews (3)

Read Reviews (2)

workflow management

Read Reviews (3)

Read Reviews (7)

trade show marketing

Read Reviews (2)

Read Reviews (0)

touchpoint management

Read Reviews (2)

Read Reviews (2)

content management

Read Reviews (2)

Read Reviews (9)

content sharing

Read Reviews (0)

Read Reviews (9)

personalized marketing

Read Reviews (2)

Read Reviews (0)

products & pricelist management

Read Reviews (2)

Read Reviews (0)

discount management

Read Reviews (2)

Read Reviews (0)

business development

Read Reviews (2)

Read Reviews (0)

campaign management

Read Reviews (1)

Read Reviews (2)

sales document management

Read Reviews (1)

Read Reviews (13)

conference call management

Read Reviews (0)

Read Reviews (10)

opportunity management

Read Reviews (0)

Read Reviews (2)

follower management

Read Reviews (0)

Read Reviews (2)

distribution management

Read Reviews (0)

Read Reviews (2)

community building

Read Reviews (0)

Read Reviews (2)

channel management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve internal communications

  • Establish thought leadership

  • Improve digital and social presence

  • Improve brand engagement

  • Improve consistency

  • Scale best practices

  • Build brand awareness

  • Improve ROI

  • See 8 more

  • Improve internal communications

  • Improve stakeholder relations

  • Grow market share

  • Increase sales & revenue

  • Improve digital and social presence

  • Scale best practices

  • See 3 more

Top Channels

Channels Used

  • chat

  • video

  • offline

  • events

  • trade shows

  • phone calls

  • on premises

  • e-mail

  • mobile

  • Slack

  • social media

  • website

  • support groups

  • Facebook

  • mobile app

  • channel partners

  • omnichannel

  • See 14 more

  • chat

  • video

  • offline

  • events

  • trade shows

  • phone calls

  • on premises

  • e-mail

  • mobile

  • Slack

  • social media

  • website

  • support groups

  • Facebook

  • mobile app

  • channel partners

  • omnichannel

  • See 14 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

{{{rsh_C_1}}}

low

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Integration Risk

low

{{{rsh_C_1}}}

low

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Migration Risk

low

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting