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UserTesting vs Listen360 Customer Engagement Platform: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of UserTesting vs. Listen360 Customer Engagement Platform is based on a specific set of business needs and context. The comparison uses 8877 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing UserTesting and Listen360 Customer Engagement Platform

UserTesting, Listen360 Customer Engagement Platform, Alchemer Enterprise Feedback Management Platform, Sogolytics, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

UserTesting covers Engaging Conversational Surveys with Website, Collecting Feedback with Website, Digital Marketing, Product Marketing, etc.

Listen360 Customer Engagement Platform focuses on Engaging Conversational Surveys with Chat, Collecting Feedback with Website, Sales Document Management with Offline, Communication Management with Website, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo UserTesting

Focus area

UserTesting is better than Listen360 Customer Engagement Platform for

Software Failure Risk

  • medium

logo Listen360 Customer Engagement Platform

Focus area

Listen360 Customer Engagement Platform is better than UserTesting for

Software Failure Risk

  • medium

About

Feedback tool for real-time feedback from real customers

Customer feedback tool to make products and services more meaningful to the customers you serve.

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

66

46

Total Goals
(we found evidences for)

15

12

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up

engaging with scheduling & cadence


customer feedback management

measuring customer satisfaction

measuring net promoter score




workflow management


training & onboarding


products & pricelist management



segmentation and targeting


sales document management

proposal & quote management

contract management


competitive intelligence


communication management

sending & publishing communications



lead qualification

lead qualification: technographic

lead qualification: demographic


helpdesk management



content management

content publishing


loyalty management

identify target customers

customise loyalty program


sales review & feedback



social media management

social media analytics


generation of new leads


subscription management



campaign management


rating and review management





sales call management


social media marketing


relationship management



billing and invoice management



merger and acquisition


contact list management


payment management



Top Goals

Goals Achieved

  • Acquire customers

  • Improve brand engagement

  • Enhance customer relationships

  • Improve digital and social presence

  • Scale best practices

  • Increase sales & revenue

  • Improve efficiency

  • Launch new products

  • Establish thought leadership

  • Improve ROI

  • Grow market share

  • Enter new markets internationally or locally

  • Improve internal communications

  • Build brand awareness

  • Improve navigation

  • See 12 more
  • Enhance customer relationships

  • Improve efficiency

  • Acquire customers

  • Manage risk

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • Improve consistency

  • Build brand awareness

  • Scale best practices

  • Increase sales & revenue

  • Improve brand engagement

  • Improve internal communications

  • See 9 more

Top Channels

Channels Used

  • phone calls

  • website

  • e-mail

  • chat

  • social media

  • user generated content

  • blogs

  • offline

  • point of sale

  • on premises

  • promotions

  • Facebook

  • mass media

  • radio

  • Facebook page

  • games

  • review sites

  • video

  • Twitter

  • Yelp

  • events

  • trade shows

  • LinkedIn

  • See 20 more
  • phone calls

  • website

  • e-mail

  • chat

  • social media

  • user generated content

  • blogs

  • offline

  • point of sale

  • on premises

  • promotions

  • Facebook

  • mass media

  • radio

  • Facebook page

  • games

  • review sites

  • video

  • Twitter

  • Yelp

  • events

  • trade shows

  • LinkedIn

  • See 20 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

medium

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medium

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Business Setting