Comparison Summary
This comparison report of UserTesting vs. Medallia Agent Connect is based on a specific set of business needs and context. The comparison uses 3656 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing UserTesting and Medallia Agent Connect
UserTesting, Medallia Agent Connect, Alchemer Enterprise Feedback Management Platform, Sogolytics, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
UserTesting covers Engaging Conversational Surveys with Website, Collecting Feedback with Website, Digital Marketing, Product Marketing, etc.
Medallia Agent Connect focuses on Collecting Feedback, Engaging Conversational Surveys, Coaching, Performance Management, etc.
"What makes Marketing Insight different from other platforms is that you clearly understand the rationale behind customer feedback. You can see and hear genuine moments of joy and frustration and that type of feedback is invaluable. " - Samantha Tazzia
"Any brand that is serious about delivering great customer service should consider a tool like Stella Connect. If you don’t have a constant flow of agent and product-specific feedback, you’re basically flying blind, which is really dangerous in today...’s highly competitive e-commerce landscape. " - TJ Stein
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Medallia Agent Connect
Focus area
Medallia Agent Connect is better than UserTesting for
Software Failure Risk
About
Feedback tool for real-time feedback from real customers
Empower your customer service teams from anywhere
Age
2001
Financials
PRIVATE
SERIES F
Business Need
Total Processes
(we found evidences for)
66
35
Total Goals
(we found evidences for)
15
13
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Acquire customers
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Improve brand engagement
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Enhance customer relationships
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Improve digital and social presence
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Scale best practices
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Increase sales & revenue
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Improve efficiency
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Launch new products
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Establish thought leadership
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Improve ROI
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Grow market share
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Enter new markets internationally or locally
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Improve internal communications
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Build brand awareness
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Improve navigation
- See 12 more
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Enhance customer relationships
-
Improve efficiency
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Acquire customers
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Build brand awareness
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Improve ROI
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Launch new products
-
Scale best practices
-
Improve brand engagement
-
Improve consistency
-
Improve visibility
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Increase sales & revenue
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Establish thought leadership
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Enter new markets internationally or locally
- See 10 more
Top Channels
Channels Used
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phone calls
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promotions
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chat
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e-mail
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games
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website
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offline
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user generated content
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blogs
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on premises
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video
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point of sale
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coupons
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Slack
- See 11 more
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phone calls
-
promotions
-
chat
-
e-mail
-
games
-
website
-
offline
-
user generated content
-
blogs
-
on premises
-
video
-
point of sale
-
coupons
-
Slack
- See 11 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
