cuspera logo CUSPERA

UserTesting vs Medallia Agent Connect: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of UserTesting vs. Medallia Agent Connect is based on a specific set of business needs and context. The comparison uses 3656 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing UserTesting and Medallia Agent Connect

UserTesting, Medallia Agent Connect, Alchemer Enterprise Feedback Management Platform, Sogolytics, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

UserTesting covers Engaging Conversational Surveys with Website, Collecting Feedback with Website, Digital Marketing, Product Marketing, etc.

Medallia Agent Connect focuses on Collecting Feedback, Engaging Conversational Surveys, Coaching, Performance Management, etc.

"What makes Marketing Insight different from other platforms is that you clearly understand the rationale behind customer feedback. You can see and hear genuine moments of joy and frustration and that type of feedback is invaluable. " - Samantha Tazzia

"The real-time agent-level feedback empowers our managers like never before and drives self-correcting behavior across our front-line team. The results: a more engaged and higher performing team, which translates into more satisfied and loyal custome...rs. " - Craig Barnes

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo UserTesting

Focus area

UserTesting is better than Medallia Agent Connect for

Software Failure Risk

  • medium

logo Medallia Agent Connect

Focus area

Medallia Agent Connect is better than UserTesting for

Software Failure Risk

  • low

About

Feedback tool for real-time feedback from real customers

Empower your customer service teams from anywhere

Age

2001

Financials

PRIVATE

SERIES F

Business Need

Total Processes
(we found evidences for)

66

35

Total Goals
(we found evidences for)

15

13

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up

engaging with scheduling & cadence


customer feedback management

measuring customer satisfaction

measuring net promoter score




workflow management


training & onboarding


products & pricelist management



segmentation and targeting


sales document management

proposal & quote management

contract management


competitive intelligence


communication management

sending & publishing communications



lead qualification

lead qualification: technographic

lead qualification: demographic


helpdesk management



content management


loyalty management

identify target customers


sales review & feedback



social media management

social media analytics


generation of new leads


subscription management



campaign management


rating and review management




sales call management


performance management


Top Goals

Goals Achieved

  • Acquire customers

  • Improve brand engagement

  • Enhance customer relationships

  • Improve digital and social presence

  • Scale best practices

  • Increase sales & revenue

  • Improve efficiency

  • Launch new products

  • Establish thought leadership

  • Improve ROI

  • Grow market share

  • Enter new markets internationally or locally

  • Improve internal communications

  • Build brand awareness

  • Improve navigation

  • See 12 more
  • Enhance customer relationships

  • Improve efficiency

  • Acquire customers

  • Build brand awareness

  • Improve ROI

  • Launch new products

  • Scale best practices

  • Improve brand engagement

  • Improve consistency

  • Improve visibility

  • Increase sales & revenue

  • Establish thought leadership

  • Enter new markets internationally or locally

  • See 10 more

Top Channels

Channels Used

  • phone calls

  • promotions

  • chat

  • e-mail

  • games

  • website

  • offline

  • user generated content

  • blogs

  • on premises

  • video

  • point of sale

  • coupons

  • Slack

  • See 11 more
  • phone calls

  • promotions

  • chat

  • e-mail

  • games

  • website

  • offline

  • user generated content

  • blogs

  • on premises

  • video

  • point of sale

  • coupons

  • Slack

  • See 11 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Security & Privacy Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Integration Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Migration Risk

medium

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Business Setting