Comparison Summary
This comparison report of UserTesting vs. Opiniator is based on a specific set of business needs and context. The comparison uses 2740 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing UserTesting and Opiniator
UserTesting, Opiniator, Alchemer Enterprise Feedback Management Platform, Sogolytics, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
UserTesting covers Engaging Conversational Surveys with Website, Collecting Feedback with Website, Digital Marketing, Product Marketing, etc.
Opiniator focuses on Collecting Feedback with Phone Calls, Helpdesk Management with Phone Calls, Rating And Review Management with Text SMS, Engaging Conversational Surveys, etc.
"What we like about UserTesting is literally the hundreds of tests that we can trigger again and again. Every time we learn something interesting. " - Shiv Singh
"With Opiniator, the contractor and the FDOT contract manager will get an email immediately from the system when the visitor gives a low rating, or requests to be contacted. Because the feedback is in real time via the visitor’s own cellphone, any co...ncerns, maintenance or safety issues can immediately trigger an alert to DOT staff so they can fix the issue and connect with the visitor well before the issue affects others. Opiniator replaced our old comment card system. " - Kirk Hutchison
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Feedback tool for real-time feedback from real customers
Customer feedback platform that captures ratings, comments and feedback
Financials
PRIVATE
PRIVATE
Business Need
Total Processes
(we found evidences for)
66
19
Total Goals
(we found evidences for)
15
3
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
-
Acquire customers
-
Improve brand engagement
-
Enhance customer relationships
-
Improve digital and social presence
-
Scale best practices
-
Increase sales & revenue
-
Improve efficiency
-
Launch new products
-
Establish thought leadership
-
Improve ROI
-
Grow market share
-
Enter new markets internationally or locally
-
Improve internal communications
-
Build brand awareness
-
Improve navigation
- See 12 more
-
Acquire customers
-
Improve ROI
-
Enhance customer relationships
Top Channels
Channels Used
-
phone calls
-
e-mail
-
promotions
-
text SMS
-
user generated content
-
blogs
-
support groups
-
mobile
-
coupons
-
social media
- See 7 more
-
phone calls
-
e-mail
-
promotions
-
text SMS
-
user generated content
-
blogs
-
support groups
-
mobile
-
coupons
-
social media
- See 7 more
Failure Risk Guidance Security Report?
Compliance Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Security & Privacy Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Integration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Migration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
IT and Other Capabilities
- Low
- Medium
- High
