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UserTesting vs Opiniator: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for UserTesting medium Failure Risk for Opiniator medium
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Comparison Summary

This comparison report of UserTesting vs. Opiniator is based on a specific set of business needs and context. The comparison uses 2740 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing UserTesting and Opiniator

UserTesting, Opiniator, Alchemer Enterprise Feedback Management Platform, Sogolytics, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

UserTesting covers Engaging Conversational Surveys with Website, Collecting Feedback with Website, Digital Marketing, Product Marketing, etc.

Opiniator focuses on Collecting Feedback with Phone Calls, Helpdesk Management with Phone Calls, Rating And Review Management with Text SMS, Engaging Conversational Surveys, etc.

"We weren't moving our number, so we started asking why. We realized we didn't understand where our customers' pain points were until UserTesting gave us a way to observe them struggling first hand. As a result, our empathy skyrocketed and we knew ex...actly where to focus. " - Dave Fowler

"With Opiniator, the contractor and the FDOT contract manager will get an email immediately from the system when the visitor gives a low rating, or requests to be contacted. Because the feedback is in real time via the visitor’s own cellphone, any co...ncerns, maintenance or safety issues can immediately trigger an alert to DOT staff so they can fix the issue and connect with the visitor well before the issue affects others. Opiniator replaced our old comment card system. " - Kirk Hutchison

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo UserTesting

Focus area

UserTesting is better than Opiniator for

Software Failure Risk

  • medium

logo Opiniator

Focus area

Software Failure Risk

  • medium

About

Feedback tool for real-time feedback from real customers

Customer feedback platform that captures ratings, comments and feedback

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

66

19

Total Goals
(we found evidences for)

15

3

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (80)

Read Reviews (2)

engaging and following up

Read Reviews (47)

Read Reviews (2)

engaging with scheduling & cadence

Read Reviews (2)

Read Reviews (0)

customer feedback management

Read Reviews (65)

Read Reviews (35)

measuring customer satisfaction

Read Reviews (4)

Read Reviews (4)

measuring net promoter score

Read Reviews (1)

Read Reviews (2)

digital marketing

Read Reviews (30)

Read Reviews (0)

product marketing

Read Reviews (30)

Read Reviews (0)

workflow management

Read Reviews (23)

Read Reviews (0)

training & onboarding

Read Reviews (23)

Read Reviews (0)

products & pricelist management

Read Reviews (21)

Read Reviews (0)

segmentation and targeting

Read Reviews (14)

Read Reviews (0)

sales document management

Read Reviews (11)

Read Reviews (1)

proposal & quote management

Read Reviews (7)

Read Reviews (0)

contract management

Read Reviews (4)

Read Reviews (1)

competitive intelligence

Read Reviews (9)

Read Reviews (0)

communication management

Read Reviews (9)

Read Reviews (1)

sending & publishing communications

Read Reviews (8)

Read Reviews (1)

lead qualification

Read Reviews (8)

Read Reviews (0)

lead qualification: technographic

Read Reviews (5)

Read Reviews (0)

lead qualification: demographic

Read Reviews (2)

Read Reviews (0)

helpdesk management

Read Reviews (7)

Read Reviews (10)

content management

Read Reviews (7)

Read Reviews (0)

content curation

Read Reviews (3)

Read Reviews (0)

loyalty management

Read Reviews (6)

Read Reviews (1)

identify target customers

Read Reviews (5)

Read Reviews (0)

sales review & feedback

Read Reviews (6)

Read Reviews (0)

social media management

Read Reviews (5)

Read Reviews (0)

social media analytics

Read Reviews (2)

Read Reviews (0)

generation of new leads

Read Reviews (4)

Read Reviews (0)

subscription management

Read Reviews (3)

Read Reviews (0)

campaign management

Read Reviews (3)

Read Reviews (0)

rating and review management

Read Reviews (2)

Read Reviews (6)

SeealllessActivities

Top Goals

Goals Achieved

  • Acquire customers

  • Improve brand engagement

  • Enhance customer relationships

  • Improve digital and social presence

  • Scale best practices

  • Increase sales & revenue

  • Improve efficiency

  • Launch new products

  • Establish thought leadership

  • Improve ROI

  • Grow market share

  • Enter new markets internationally or locally

  • Improve internal communications

  • Build brand awareness

  • Improve navigation

  • See 12 more

  • Acquire customers

  • Improve ROI

  • Enhance customer relationships

Top Channels

Channels Used

  • phone calls

  • e-mail

  • promotions

  • text SMS

  • user generated content

  • blogs

  • support groups

  • mobile

  • coupons

  • social media

  • See 7 more

  • phone calls

  • e-mail

  • promotions

  • text SMS

  • user generated content

  • blogs

  • support groups

  • mobile

  • coupons

  • social media

  • See 7 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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No Data

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting