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UserTesting vs SmileBack: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for UserTesting medium Failure Risk for SmileBack low
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Comparison Summary

This comparison report of UserTesting vs. SmileBack is based on a specific set of business needs and context. The comparison uses 3701 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing UserTesting and SmileBack

UserTesting, SmileBack, Alchemer Enterprise Feedback Management Platform, Sogolytics, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

UserTesting covers Engaging Conversational Surveys with Website, Collecting Feedback with Website, Digital Marketing, Product Marketing, etc.

SmileBack focuses on Collecting Feedback, Engaging Conversational Surveys with Phone Calls, Rating And Review Management, Helpdesk Management, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo UserTesting

Focus area

UserTesting is better than SmileBack for

Software Failure Risk

  • medium

logo SmileBack

Focus area

SmileBack is better than UserTesting for

Software Failure Risk

  • low

About

Feedback tool for real-time feedback from real customers

Customer satisfaction platform, simple to use but deep in insights

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

66

31

Total Goals
(we found evidences for)

15

8

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (80)

Read Reviews (37)

engaging and following up

Read Reviews (47)

Read Reviews (29)

engaging with scheduling & cadence

Read Reviews (2)

Read Reviews (0)

customer feedback management

Read Reviews (65)

Read Reviews (256)

measuring customer satisfaction

Read Reviews (4)

Read Reviews (138)

measuring net promoter score

Read Reviews (1)

Read Reviews (32)

digital marketing

Read Reviews (30)

Read Reviews (0)

product marketing

Read Reviews (30)

Read Reviews (1)

workflow management

Read Reviews (23)

Read Reviews (2)

training & onboarding

Read Reviews (23)

Read Reviews (0)

products & pricelist management

Read Reviews (21)

Read Reviews (0)

segmentation and targeting

Read Reviews (14)

Read Reviews (0)

sales document management

Read Reviews (11)

Read Reviews (0)

proposal & quote management

Read Reviews (7)

Read Reviews (0)

contract management

Read Reviews (4)

Read Reviews (0)

competitive intelligence

Read Reviews (9)

Read Reviews (7)

communication management

Read Reviews (9)

Read Reviews (1)

sending & publishing communications

Read Reviews (8)

Read Reviews (1)

lead qualification

Read Reviews (8)

Read Reviews (0)

lead qualification: technographic

Read Reviews (5)

Read Reviews (0)

lead qualification: demographic

Read Reviews (2)

Read Reviews (0)

helpdesk management

Read Reviews (7)

Read Reviews (11)

content management

Read Reviews (7)

Read Reviews (0)

content curation

Read Reviews (3)

Read Reviews (0)

loyalty management

Read Reviews (6)

Read Reviews (6)

identify target customers

Read Reviews (5)

Read Reviews (0)

customise loyalty program

Read Reviews (1)

Read Reviews (6)

sales review & feedback

Read Reviews (6)

Read Reviews (1)

social media management

Read Reviews (5)

Read Reviews (11)

social media analytics

Read Reviews (2)

Read Reviews (8)

engaging on social media

Read Reviews (1)

Read Reviews (2)

generation of new leads

Read Reviews (4)

Read Reviews (2)

subscription management

Read Reviews (3)

Read Reviews (0)

campaign management

Read Reviews (3)

Read Reviews (0)

rating and review management

Read Reviews (2)

Read Reviews (34)

business development

Read Reviews (1)

Read Reviews (2)

lifetime value management

Read Reviews (1)

Read Reviews (3)

relationship management

Read Reviews (0)

Read Reviews (2)

merger and acquisition

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Acquire customers

  • Improve brand engagement

  • Enhance customer relationships

  • Improve digital and social presence

  • Scale best practices

  • Increase sales & revenue

  • Improve efficiency

  • Launch new products

  • Establish thought leadership

  • Improve ROI

  • Grow market share

  • Enter new markets internationally or locally

  • Improve internal communications

  • Build brand awareness

  • Improve navigation

  • See 12 more

  • Enhance customer relationships

  • Acquire customers

  • Improve digital and social presence

  • Build brand awareness

  • Improve brand engagement

  • Improve efficiency

  • Increase sales & revenue

  • Grow market share

  • See 5 more

Top Channels

Channels Used

  • user generated content

  • blogs

  • website

  • promotions

  • phone calls

  • e-mail

  • offline

  • point of sale

  • chat

  • Slack

  • events

  • trade shows

  • See 9 more

  • user generated content

  • blogs

  • website

  • promotions

  • phone calls

  • e-mail

  • offline

  • point of sale

  • chat

  • Slack

  • events

  • trade shows

  • See 9 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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No Data

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting