Comparison Summary
This comparison report of UserTesting vs. Surveypal Platform is based on a specific set of business needs and context. The comparison uses 3068 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing UserTesting and Surveypal Platform
UserTesting, Surveypal Platform, Alchemer Enterprise Feedback Management Platform, Sogolytics, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
UserTesting covers Engaging Conversational Surveys with Website, Collecting Feedback with Website, Digital Marketing, Product Marketing, etc.
Surveypal Platform focuses on Collecting Feedback, Engaging Conversational Surveys, Coaching, Training & Onboarding, etc.
"UserTesting gives us the rich human insights that we need to explain why people think, feel, say, and do the things the way they do. And the amazing part is that our tests come back with results in minutes and hours, not weeks or months. " - Gregg Richardson
"Even though we’re outsourcing customer service, we’ve made a conscious decision to prioritize the customer experience. That’s why we selected customer support as the first interaction point in which to measure the experience. " - Marjo Paakonen
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Feedback tool for real-time feedback from real customers
Survey platform to measure customer service experience
Financials
PRIVATE
SEED
Business Need
Total Processes
(we found evidences for)
66
22
Total Goals
(we found evidences for)
15
8
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Acquire customers
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Improve brand engagement
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Enhance customer relationships
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Improve digital and social presence
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Scale best practices
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Increase sales & revenue
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Improve efficiency
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Launch new products
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Establish thought leadership
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Improve ROI
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Grow market share
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Enter new markets internationally or locally
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Improve internal communications
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Build brand awareness
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Improve navigation
- See 12 more
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Enhance customer relationships
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Improve efficiency
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Increase sales & revenue
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Scale best practices
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Improve ROI
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Establish thought leadership
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Acquire customers
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Improve brand engagement
- See 5 more
Top Channels
Channels Used
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offline
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promotions
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events
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trade shows
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mobile
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text SMS
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website
- See 4 more
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offline
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promotions
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events
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trade shows
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mobile
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text SMS
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website
- See 4 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
