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UserTesting vs Survicate: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of UserTesting vs. Survicate is based on a specific set of business needs and context. The comparison uses 6039 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing UserTesting and Survicate

UserTesting, Survicate, Alchemer Enterprise Feedback Management Platform, Sogolytics, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

UserTesting covers Engaging Conversational Surveys with Website, Collecting Feedback with Website, Digital Marketing, Product Marketing, etc.

Survicate focuses on Collecting Feedback with E-Mail, Engaging Conversational Surveys with E-Mail, Generation Of New Leads with Website, Communication Management with E-Mail, etc.

"UserTesting gives us the fastest insights to fix problems and design experiences that make our customers happy to keep coming back. " - Tammy Snow

"We‘ve surveyed our users about the problems and doubts they have when it comes to financing and mortgage. Based on the results, we published a series of articles to answer their questions " - Michal Jaskolski

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo UserTesting

Focus area

UserTesting is better than Survicate for

Software Failure Risk

  • medium

logo Survicate

Focus area

Survicate is better than UserTesting for

Software Failure Risk

  • low

About

Feedback tool for real-time feedback from real customers

Customer feedback tool to understand the prospects better

Financials

PRIVATE

SEED

Business Need

Total Processes
(we found evidences for)

66

66

Total Goals
(we found evidences for)

15

13

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up

engaging with scheduling & cadence


customer feedback management

measuring customer satisfaction

measuring net promoter score




workflow management


training & onboarding


products & pricelist management



segmentation and targeting


sales document management

proposal & quote management

contract management


competitive intelligence


communication management

sending & publishing communications



lead qualification

lead qualification: technographic

lead qualification: demographic


helpdesk management



content management


loyalty management

identify target customers

customise loyalty program


sales review & feedback



social media management

social media analytics


generation of new leads


subscription management



campaign management


rating and review management




business development


lifetime value management


knowledge management


conversion management


enriching contact list


creating contact list


contact list management

enriching contact list

creating contact list






relationship management


revenue cycle management



calendar management


Top Goals

Goals Achieved

  • Acquire customers

  • Improve brand engagement

  • Enhance customer relationships

  • Improve digital and social presence

  • Scale best practices

  • Increase sales & revenue

  • Improve efficiency

  • Launch new products

  • Establish thought leadership

  • Improve ROI

  • Grow market share

  • Enter new markets internationally or locally

  • Improve internal communications

  • Build brand awareness

  • Improve navigation

  • See 12 more
  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve ROI

  • Improve internal communications

  • Increase customer life time value

  • Build brand awareness

  • Enter new markets internationally or locally

  • Scale best practices

  • Improve efficiency

  • Improve digital and social presence

  • Launch new products

  • Grow market share

  • See 10 more

Top Channels

Channels Used

  • e-mail

  • website

  • promotions

  • user generated content

  • blogs

  • mobile

  • Slack

  • chat

  • offline

  • point of sale

  • mobile app

  • social media

  • phone calls

  • coupons

  • on premises

  • See 12 more
  • e-mail

  • website

  • promotions

  • user generated content

  • blogs

  • mobile

  • Slack

  • chat

  • offline

  • point of sale

  • mobile app

  • social media

  • phone calls

  • coupons

  • on premises

  • See 12 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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low

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Integration Risk

low

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low

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Migration Risk

medium

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low

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Business Setting