cuspera logo CUSPERA
Search Your Reports For Vendors
Your Reports For Vendors

UserTesting vs Zonka Feedback: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for UserTesting medium Failure Risk for Zonka Feedback low
Know More

Comparison Summary

This comparison report of UserTesting vs. Zonka Feedback is based on a specific set of business needs and context. The comparison uses 5347 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing UserTesting and Zonka Feedback

UserTesting, Zonka Feedback, Alchemer Enterprise Feedback Management Platform, Sogolytics, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

UserTesting covers Engaging Conversational Surveys with Website, Collecting Feedback with Website, Digital Marketing, Product Marketing, etc.

Zonka Feedback focuses on Collecting Feedback, Social Media Management, Communication Management with E-Mail, Engaging Conversational Surveys, etc.

"UserTesting gives us the rich human insights that we need to explain why people think, feel, say, and do the things the way they do. And the amazing part is that our tests come back with results in minutes and hours, not weeks or months. " - Gregg Richardson

"Zonka Feedback App has really really helped us a lot to improve our feedback collection and analysis system. " - Select CITYWALK Mall

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo UserTesting

Focus area

UserTesting is better than Zonka Feedback for

Software Failure Risk

  • medium

logo Zonka Feedback

Focus area

Zonka Feedback is better than UserTesting for

Software Failure Risk

  • low

About

Feedback tool for real-time feedback from real customers

Feedback Software & Survey App to collect feedback from customers and employees

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

66

43

Total Goals
(we found evidences for)

15

3

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (80)

Read Reviews (40)

engaging and following up

Read Reviews (47)

Read Reviews (32)

engaging with scheduling & cadence

Read Reviews (2)

Read Reviews (0)

customer feedback management

Read Reviews (65)

Read Reviews (705)

measuring customer satisfaction

Read Reviews (4)

Read Reviews (277)

measuring net promoter score

Read Reviews (1)

Read Reviews (136)

digital marketing

Read Reviews (30)

Read Reviews (1)

product marketing

Read Reviews (30)

Read Reviews (0)

workflow management

Read Reviews (23)

Read Reviews (39)

training & onboarding

Read Reviews (23)

Read Reviews (2)

products & pricelist management

Read Reviews (21)

Read Reviews (1)

segmentation and targeting

Read Reviews (14)

Read Reviews (0)

sales document management

Read Reviews (11)

Read Reviews (19)

proposal & quote management

Read Reviews (7)

Read Reviews (0)

contract management

Read Reviews (4)

Read Reviews (0)

competitive intelligence

Read Reviews (9)

Read Reviews (1)

communication management

Read Reviews (9)

Read Reviews (48)

sending & publishing communications

Read Reviews (8)

Read Reviews (42)

lead qualification

Read Reviews (8)

Read Reviews (0)

lead qualification: technographic

Read Reviews (5)

Read Reviews (0)

lead qualification: demographic

Read Reviews (2)

Read Reviews (0)

helpdesk management

Read Reviews (7)

Read Reviews (22)

content management

Read Reviews (7)

Read Reviews (0)

content curation

Read Reviews (3)

Read Reviews (0)

loyalty management

Read Reviews (6)

Read Reviews (15)

identify target customers

Read Reviews (5)

Read Reviews (0)

customise loyalty program

Read Reviews (1)

Read Reviews (15)

sales review & feedback

Read Reviews (6)

Read Reviews (3)

social media management

Read Reviews (5)

Read Reviews (68)

social media analytics

Read Reviews (2)

Read Reviews (65)

generation of new leads

Read Reviews (4)

Read Reviews (1)

subscription management

Read Reviews (3)

Read Reviews (0)

campaign management

Read Reviews (3)

Read Reviews (1)

rating and review management

Read Reviews (2)

Read Reviews (8)

lifetime value management

Read Reviews (1)

Read Reviews (3)

knowledge management

Read Reviews (1)

Read Reviews (4)

contact list management

Read Reviews (0)

Read Reviews (17)

performance management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Acquire customers

  • Improve brand engagement

  • Enhance customer relationships

  • Improve digital and social presence

  • Scale best practices

  • Increase sales & revenue

  • Improve efficiency

  • Launch new products

  • Establish thought leadership

  • Improve ROI

  • Grow market share

  • Enter new markets internationally or locally

  • Improve internal communications

  • Build brand awareness

  • Improve navigation

  • See 12 more

  • Enhance customer relationships

  • Acquire customers

  • Improve digital and social presence

Top Channels

Channels Used

  • e-mail

  • promotions

  • offline

  • website

  • on premises

  • mobile

  • text SMS

  • chat

  • mobile app

  • phone calls

  • omnichannel

  • social media

  • point of sale

  • user generated content

  • blogs

  • print media

  • mass media

  • radio

  • See 15 more

  • e-mail

  • promotions

  • offline

  • website

  • on premises

  • mobile

  • text SMS

  • chat

  • mobile app

  • phone calls

  • omnichannel

  • social media

  • point of sale

  • user generated content

  • blogs

  • print media

  • mass media

  • radio

  • See 15 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Security & Privacy Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Integration Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Migration Risk

medium

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting