Comparison Summary
This comparison report of UserTesting vs. Zonka Feedback is based on a specific set of business needs and context. The comparison uses 5347 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing UserTesting and Zonka Feedback
UserTesting, Zonka Feedback, Alchemer Enterprise Feedback Management Platform, Sogolytics, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
UserTesting covers Engaging Conversational Surveys with Website, Collecting Feedback with Website, Digital Marketing, Product Marketing, etc.
Zonka Feedback focuses on Collecting Feedback, Social Media Management, Communication Management with E-Mail, Engaging Conversational Surveys, etc.
"UserTesting makes me look like a super hero to my team. The fact that I can get insights in hours and not have to wait weeks is a game changer! " - Brian Clayton
"Zonka makes creating professional surveys quick and simple. The data we have gotten on client satisfaction has been outstanding and extraordinarily helpful. " - Griswold Home Care
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Feedback tool for real-time feedback from real customers
Feedback Software & Survey App to collect feedback from customers and employees
Financials
PRIVATE
PRIVATE
Business Need
Total Processes
(we found evidences for)
66
43
Total Goals
(we found evidences for)
15
3
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
-
Acquire customers
-
Improve brand engagement
-
Enhance customer relationships
-
Improve digital and social presence
-
Scale best practices
-
Increase sales & revenue
-
Improve efficiency
-
Launch new products
-
Establish thought leadership
-
Improve ROI
-
Grow market share
-
Enter new markets internationally or locally
-
Improve internal communications
-
Build brand awareness
-
Improve navigation
- See 12 more
-
Enhance customer relationships
-
Acquire customers
-
Improve digital and social presence
Top Channels
Channels Used
-
e-mail
-
promotions
-
offline
-
website
-
on premises
-
mobile
-
text SMS
-
chat
-
mobile app
-
phone calls
-
omnichannel
-
social media
-
point of sale
-
user generated content
-
blogs
-
print media
-
mass media
-
radio
- See 15 more
-
e-mail
-
promotions
-
offline
-
website
-
on premises
-
mobile
-
text SMS
-
chat
-
mobile app
-
phone calls
-
omnichannel
-
social media
-
point of sale
-
user generated content
-
blogs
-
print media
-
mass media
-
radio
- See 15 more
Failure Risk Guidance Security Report?
Compliance Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Security & Privacy Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Integration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Migration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
IT and Other Capabilities
- Low
- Medium
- High
