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UserVoice vs Delighted platform: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of UserVoice vs. Delighted platform is based on a specific set of business needs and context. The comparison uses 5006 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing UserVoice and Delighted platform

UserVoice, Delighted platform, Canny, Alchemer Enterprise Feedback Management Platform, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

UserVoice covers Collecting Feedback, Engaging Conversational Surveys, Products & Pricelist Management, Communication Management, etc.

Delighted platform focuses on Collecting Feedback with Promotions, Engaging Conversational Surveys, Helpdesk Management, Social Media Management with Mobile, etc.

"We'll mine UserVoice for the top feedback items that we think are going to help us accomplish our strategic goals. So we use it both to inform planning and to help create the right items to execute a plan. " - Brandon Terry

"Focusing on the user needs, swimming in their feedback at all times, has been really critical to us creating a new way for people to access local news. Having a single place like Delighted to go for all of that feedback has been vital for us, and it...’s really helped change our business. " - Warren St. John

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo UserVoice

Focus area

UserVoice is better than Delighted platform for

Software Failure Risk

  • medium

logo Delighted platform

Focus area

Delighted platform is better than UserVoice for

Software Failure Risk

  • medium

About

Feedback Management Tool to understand what the customers want

Customer feedback tool to gather actionable feedback from your customers

Financials

SERIES A

SEED

Business Need

Total Processes
(we found evidences for)

65

53

Total Goals
(we found evidences for)

10

13

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring net promoter score

measuring customer satisfaction


engagement management

engaging and following up

engaging with scheduling & cadence


products & pricelist management


communication management

sending & publishing communications

tracking & monitoring communications


knowledge management

creating knowledge base


international marketing


helpdesk management


training & onboarding


workflow management



social media management

social media analytics


sales review & feedback



sales document management

proposal & quote management


campaign management


community building


content management


loyalty management

identify target customers

customise loyalty program


customer case management


contact list management


lifetime value management


competitive intelligence




lead qualification

lead qualification: technographic


rating and review management



referral management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Enter new markets internationally or locally

  • Acquire customers

  • Improve internal communications

  • Scale best practices

  • Improve visibility

  • Improve ROI

  • Launch new products

  • Improve efficiency

  • Improve digital and social presence

  • See 7 more
  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Improve brand engagement

  • Improve stakeholder relations

  • Increase sales & revenue

  • Increase customer life time value

  • Build brand awareness

  • Improve consistency

  • Improve digital and social presence

  • Improve ROI

  • Enter new markets internationally or locally

  • Launch new products

  • See 10 more

Top Channels

Channels Used

  • promotions

  • e-mail

  • website

  • mobile

  • chat

  • text SMS

  • Slack

  • social media

  • mobile app

  • phone calls

  • review sites

  • Glassdoor

  • offline

  • Whatsapp

  • on premises

  • point of sale

  • print media

  • Amazon

  • display advertisement

  • See 16 more
  • promotions

  • e-mail

  • website

  • mobile

  • chat

  • text SMS

  • Slack

  • social media

  • mobile app

  • phone calls

  • review sites

  • Glassdoor

  • offline

  • Whatsapp

  • on premises

  • point of sale

  • print media

  • Amazon

  • display advertisement

  • See 16 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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medium

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Migration Risk

low

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low

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Business Setting