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Compare UserVoice vs Enghouse Insights

Failure Risk Guidance Security Report ?

Failure Risk for UserVoice medium Failure Risk for Enghouse Insights medium
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Comparison Summary

For UserVoice vs Enghouse Insights comparison, Our AI algorithm looked at 2088 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using UserVoice and Enghouse Insights to solve their respective business needs.

Pros and cons of UserVoice and Enghouse Insights

UserVoice is more suited to businesses that require Collecting Feedback and Engaging Conversational Surveys where as Enghouse Insights is focused towards Market Research and Helpdesk Management with Phone Calls .

Both UserVoice and Enghouse Insights are Customer Feedback Management software, peers recommend UserVoice for international marketing and products & pricelist management where as Enghouse Insights is more known for Market research .

logo UserVoice

Focus area

UserVoice is better than Enghouse Insights for

Software Failure Risk

  • medium

logo Enghouse Insights

Focus area

Enghouse Insights is better than UserVoice for

Software Failure Risk

  • medium

About

Feedback Management Tool to understand what the customers want

Technology for data-driven decision making

Financials

SERIES A

PRIVATE

Business Need

Total Processes
(we found evidences for)

65

18

Total Goals
(we found evidences for)

10

1

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (180)

Read Reviews (5)

measuring net promoter score

Read Reviews (22)

Read Reviews (0)

measuring customer satisfaction

Read Reviews (18)

Read Reviews (0)

engagement management

Read Reviews (108)

Read Reviews (2)

engaging and following up

Read Reviews (59)

Read Reviews (2)

products & pricelist management

Read Reviews (68)

Read Reviews (1)

communication management

Read Reviews (41)

Read Reviews (1)

sending & publishing communications

Read Reviews (35)

Read Reviews (1)

tracking & monitoring communications

Read Reviews (2)

Read Reviews (0)

knowledge management

Read Reviews (35)

Read Reviews (1)

creating knowledge base

Read Reviews (2)

Read Reviews (0)

international marketing

Read Reviews (26)

Read Reviews (0)

helpdesk management

Read Reviews (25)

Read Reviews (8)

training & onboarding

Read Reviews (15)

Read Reviews (2)

workflow management

Read Reviews (13)

Read Reviews (1)

social media management

Read Reviews (9)

Read Reviews (0)

social media analytics

Read Reviews (8)

Read Reviews (0)

sales review & feedback

Read Reviews (8)

Read Reviews (0)

sales document management

Read Reviews (5)

Read Reviews (1)

proposal & quote management

Read Reviews (2)

Read Reviews (1)

campaign management

Read Reviews (4)

Read Reviews (0)

community building

Read Reviews (3)

Read Reviews (0)

content management

Read Reviews (3)

Read Reviews (0)

loyalty management

Read Reviews (3)

Read Reviews (0)

identify target customers

Read Reviews (2)

Read Reviews (0)

customer case management

Read Reviews (2)

Read Reviews (0)

contact list management

Read Reviews (2)

Read Reviews (0)

lifetime value management

Read Reviews (2)

Read Reviews (0)

competitive intelligence

Read Reviews (2)

Read Reviews (0)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Enter new markets internationally or locally

  • Acquire customers

  • Improve internal communications

  • Scale best practices

  • Improve visibility

  • Improve ROI

  • Launch new products

  • Improve efficiency

  • Improve digital and social presence

  • See 7 more

  • Grow market share

Top Channels

Channels Used

  • phone calls

  • website

  • social media

  • Facebook

  • mobile

  • See 2 more

  • phone calls

  • website

  • social media

  • Facebook

  • mobile

  • See 2 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

low

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting