Overview: UserVoice and GetFeedback as Customer Feedback Management Category solutions.

UserVoice and GetFeedback both excel in the Customer Feedback Management category, yet cater to distinct needs. UserVoice emphasizes international reach and product management with strong support for enterprises, whereas GetFeedback focuses on robust feedback collection and analytics, appealing to mid to large enterprises with a focus on customer satisfaction. Choose UserVoice for international market penetration or GetFeedback for comprehensive customer experience insights.

UserVoice: UserVoice captures and centralizes customer feedback into a single source of truth. Features can be prioritized and customizable roadmaps built efficiently.

GetFeedback: GetFeedback is a CX platform that reveals customer insights. It enables timely actions based on understanding the "why."

UserVoice and GetFeedback: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

UserVoice facilitates collecting feedback, engaging conversational surveys, and managing products and pricelists, aligning with organizational needs for international marketing and communication management. read more →

GetFeedback supports collecting feedback, measuring net promoter scores, and managing campaigns, aligning with needs for automated workflows and social media management. read more →

Business Goals

UserVoice aids in improving customer satisfaction and assists enterprises aiming to enter new markets while enhancing employee experiences. read more →

GetFeedback helps improve customer satisfaction and focuses on acquiring customers and enhancing brand engagement, positioning it for increased sales and ROI. read more →

Core Features

UserVoice shines with custom reports, data import capabilities, and strong integration options, fitting seamlessly for users prioritizing analytics and compliance. read more →

GetFeedback offers robust analytics, custom reports, and integration, making it a top choice for those needing security and privacy in data management. read more →

Vendor Support

UserVoice offers comprehensive support with 24/7, phone, chat, and email options, catering to enterprise requirements for constant support. read more →

GetFeedback provides extensive support with 24/7 access, phone, chat, and email, supplemented with training and onboarding, which is ideal for large enterprises. read more →

Segments and Industries

UserVoice is predominantly used by enterprises, especially in computer software and marketing industries, indicating its strength in these sectors. read more →

GetFeedback is widely adopted by mid-to-large enterprises in IT and computer software, reflecting its capability to meet diverse industry demands. read more →

Operational Alignment

UserVoice's alignment with large enterprises and international marketing fits operational workflows that require scalability and communication management. read more →

GetFeedback's operational focus suits companies looking for comprehensive feedback management and customer satisfaction enhancements, fitting well into automated and data-driven workflows. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Security & Privacy Risk

medium

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Integration Risk

medium

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Migration Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

IT and Other Capabilities

Low
Medium
High

Ease of migration

Read peer / expert warnings.

Data

Data Import

Read peer / expert warnings.

Data Export

Read peer / expert warnings.

Support

Phone Support

Read peer / expert warnings.

Chat Support

Read peer / expert warnings.

24/7 Support

Read peer / expert warnings.

Email Support

Read peer / expert warnings.

Others

Analytics

Read peer / expert warnings.

Custom Reports

Read peer / expert warnings.

AI Powered

Read peer / expert warnings.

Most deployed common Use Cases for UserVoice and GetFeedback

How does UserVoice and GetFeedback facilitate Collecting Feedback?

Both Uservoice and Getfeedback collect customer feedback. Uservoice focuses on product feedback and feature requests, while Getfeedback offers a wider range of survey types, including NPS and CSAT surveys. Uservoice helps manage the feedback loop and prioritize feature requests, while Getfeedback provides tools for analysis and trend spotting. However, Getfeedback's integration with other systems has been problematic for some users.

"...We use this solely to collect feedback from our clients regarding what features they are interested in...." Peer review by Gabrielle L., Dir. of Client XP

"...This system has a robust design interface that makes it incredibly easy to design stunning, simple feedback surveys...." Peer review by Fidel H, Surveyor, Research

Why is UserVoice and GetFeedback the best choice for Engaging Conversational Surveys?

Both Uservoice and Getfeedback allow users to create engaging surveys. Uservoice focuses on providing a platform for collecting and managing customer feedback, while Getfeedback prioritizes creating visually appealing and interactive surveys. Uservoice emphasizes communication with engaged users, while Getfeedback highlights survey personalization and engagement. A significant limitation of both tools is that they lack real-time follow-up features.

"...User engagement- UserVoice gives product managers a means to communicate with their most engaged users who submit ideas...." Peer review by Oren Shatken, Product Manager, Angie's List