Overview: UserVoice and Listen360 Customer Engagement Platform as Customer Feedback Management Category solutions.
UserVoice and Listen360 offer distinct approaches to customer feedback management. UserVoice excels in analytics and data reporting, making it ideal for enterprises in software and internet industries. Listen360 focuses on engagement and efficiency, catering to industries like health and consumer services. Both products support customer satisfaction goals, but differ in scale and feature emphasis to suit different market needs.
UserVoice and Listen360 Customer Engagement Platform: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
UserVoice focuses on collecting feedback and conducting conversational surveys while managing products and prices.
Listen360 emphasizes feedback collection and conversational surveys alongside sales document management.
Business Goals
UserVoice aims to improve customer satisfaction and supports businesses entering new international markets.
Listen360 primarily enhances customer satisfaction and improves business efficiency.
Core Features
UserVoice offers custom reports and integration tools, with a strong emphasis on analytics and data management.
Listen360 provides comprehensive integration and powerful security features, focusing on data import and export.
Vendor Support Preferences
UserVoice provides 24/7 support with options for phone and chat assistance.
Listen360 offers robust 24/7 support with extensive chat and email options.
User Segments and Industries
UserVoice is predominant in large enterprises and computer software, internet, and marketing sectors.
Listen360 serves the non-profit, health, and consumer service industries, focusing on large enterprises.
Operational Alignment
Designed for enterprises, UserVoice integrates into complex workflows requiring detailed reports and feedback analysis.
Listen360 fits well in operations needing efficiency improvements and robust customer engagement strategies.
Applying your context and needs changes the table
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
