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UserVoice vs Medallia Agent Connect: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for UserVoice medium Failure Risk for Medallia Agent Connect low
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Comparison Summary

This comparison report of UserVoice vs. Medallia Agent Connect is based on a specific set of business needs and context. The comparison uses 3112 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing UserVoice and Medallia Agent Connect

UserVoice, Medallia Agent Connect, Canny, Alchemer Enterprise Feedback Management Platform, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

UserVoice covers Collecting Feedback, Engaging Conversational Surveys, Products & Pricelist Management, Communication Management, etc.

Medallia Agent Connect focuses on Collecting Feedback, Engaging Conversational Surveys, Coaching, Performance Management, etc.

"Using UserVoice we've been able to shape our product roadmap based on feedback and are able to make sure that we aren't wasting developer resources. " - Mark Powell

"When you put information in front of those front-line reps that is valuable to their performance, they get to own their success and really be more proactive about it instead of reactive. " - Stefanie Wimp

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo UserVoice

Focus area

UserVoice is better than Medallia Agent Connect for

Software Failure Risk

  • medium

logo Medallia Agent Connect

Focus area

Medallia Agent Connect is better than UserVoice for

Software Failure Risk

  • low

About

Feedback Management Tool to understand what the customers want

Empower your customer service teams from anywhere

Age

2001

Financials

SERIES A

SERIES F

Business Need

Total Processes
(we found evidences for)

65

35

Total Goals
(we found evidences for)

10

13

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (180)

Read Reviews (136)

measuring net promoter score

Read Reviews (22)

Read Reviews (4)

measuring customer satisfaction

Read Reviews (18)

Read Reviews (34)

engagement management

Read Reviews (108)

Read Reviews (89)

engaging and following up

Read Reviews (59)

Read Reviews (72)

products & pricelist management

Read Reviews (68)

Read Reviews (0)

communication management

Read Reviews (41)

Read Reviews (1)

sending & publishing communications

Read Reviews (35)

Read Reviews (1)

tracking & monitoring communications

Read Reviews (2)

Read Reviews (0)

knowledge management

Read Reviews (35)

Read Reviews (1)

creating knowledge base

Read Reviews (2)

Read Reviews (0)

international marketing

Read Reviews (26)

Read Reviews (0)

helpdesk management

Read Reviews (25)

Read Reviews (17)

training & onboarding

Read Reviews (15)

Read Reviews (20)

workflow management

Read Reviews (13)

Read Reviews (7)

social media management

Read Reviews (9)

Read Reviews (0)

social media analytics

Read Reviews (8)

Read Reviews (0)

sales review & feedback

Read Reviews (8)

Read Reviews (12)

sales document management

Read Reviews (5)

Read Reviews (0)

proposal & quote management

Read Reviews (2)

Read Reviews (0)

campaign management

Read Reviews (4)

Read Reviews (1)

community building

Read Reviews (3)

Read Reviews (0)

content management

Read Reviews (3)

Read Reviews (0)

loyalty management

Read Reviews (3)

Read Reviews (7)

identify target customers

Read Reviews (2)

Read Reviews (0)

customer case management

Read Reviews (2)

Read Reviews (0)

contact list management

Read Reviews (2)

Read Reviews (1)

lifetime value management

Read Reviews (2)

Read Reviews (1)

competitive intelligence

Read Reviews (2)

Read Reviews (0)

sales call management

Read Reviews (0)

Read Reviews (8)

performance management

Read Reviews (0)

Read Reviews (25)

rating and review management

Read Reviews (0)

Read Reviews (20)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Enter new markets internationally or locally

  • Acquire customers

  • Improve internal communications

  • Scale best practices

  • Improve visibility

  • Improve ROI

  • Launch new products

  • Improve efficiency

  • Improve digital and social presence

  • See 7 more

  • Enhance customer relationships

  • Improve efficiency

  • Acquire customers

  • Build brand awareness

  • Improve ROI

  • Launch new products

  • Scale best practices

  • Improve brand engagement

  • Improve consistency

  • Improve visibility

  • Increase sales & revenue

  • Establish thought leadership

  • Enter new markets internationally or locally

  • See 10 more

Top Channels

Channels Used

  • phone calls

  • promotions

  • chat

  • e-mail

  • games

  • website

  • offline

  • user generated content

  • blogs

  • on premises

  • video

  • point of sale

  • coupons

  • Slack

  • See 11 more

  • phone calls

  • promotions

  • chat

  • e-mail

  • games

  • website

  • offline

  • user generated content

  • blogs

  • on premises

  • video

  • point of sale

  • coupons

  • Slack

  • See 11 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

low

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting