Comparison Summary
This comparison report of UserVoice vs. Medallia Agent Connect is based on a specific set of business needs and context. The comparison uses 3112 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing UserVoice and Medallia Agent Connect
UserVoice, Medallia Agent Connect, Canny, Alchemer Enterprise Feedback Management Platform, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
UserVoice covers Collecting Feedback, Engaging Conversational Surveys, Products & Pricelist Management, Communication Management, etc.
Medallia Agent Connect focuses on Collecting Feedback, Engaging Conversational Surveys, Coaching, Performance Management, etc.
"We'll mine UserVoice for the top feedback items that we think are going to help us accomplish our strategic goals. So we use it both to inform planning and to help create the right items to execute a plan. " - Brandon Terry
"With Stella Connect, we can pinpoint actionable bits of feedback that our team leaders can use in one-on-one meetings to push our Event Experts to get better and better " - SeatGeek
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Medallia Agent Connect
Focus area
Medallia Agent Connect is better than UserVoice for
Software Failure Risk
About
Feedback Management Tool to understand what the customers want
Empower your customer service teams from anywhere
Age
2001
Financials
SERIES A
SERIES F
Business Need
Total Processes
(we found evidences for)
65
35
Total Goals
(we found evidences for)
10
13
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Enter new markets internationally or locally
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Acquire customers
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Improve internal communications
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Scale best practices
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Improve visibility
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Improve ROI
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Launch new products
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Improve efficiency
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Improve digital and social presence
- See 7 more
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Enhance customer relationships
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Improve efficiency
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Acquire customers
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Build brand awareness
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Improve ROI
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Launch new products
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Scale best practices
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Improve brand engagement
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Improve consistency
-
Improve visibility
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Increase sales & revenue
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Establish thought leadership
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Enter new markets internationally or locally
- See 10 more
Top Channels
Channels Used
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phone calls
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promotions
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chat
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e-mail
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games
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website
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offline
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user generated content
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blogs
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on premises
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video
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point of sale
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coupons
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Slack
- See 11 more
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phone calls
-
promotions
-
chat
-
e-mail
-
games
-
website
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offline
-
user generated content
-
blogs
-
on premises
-
video
-
point of sale
-
coupons
-
Slack
- See 11 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
