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UserVoice vs SmileBack: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for UserVoice medium Failure Risk for SmileBack low
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Comparison Summary

This comparison report of UserVoice vs. SmileBack is based on a specific set of business needs and context. The comparison uses 3157 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing UserVoice and SmileBack

UserVoice, SmileBack, Canny, Alchemer Enterprise Feedback Management Platform, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

UserVoice covers Collecting Feedback, Engaging Conversational Surveys, Products & Pricelist Management, Communication Management, etc.

SmileBack focuses on Collecting Feedback, Engaging Conversational Surveys with Phone Calls, Rating And Review Management, Helpdesk Management, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo UserVoice

Focus area

UserVoice is better than SmileBack for

Software Failure Risk

  • medium

logo SmileBack

Focus area

SmileBack is better than UserVoice for

Software Failure Risk

  • low

About

Feedback Management Tool to understand what the customers want

Customer satisfaction platform, simple to use but deep in insights

Financials

SERIES A

PRIVATE

Business Need

Total Processes
(we found evidences for)

65

31

Total Goals
(we found evidences for)

10

8

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (180)

Read Reviews (256)

measuring net promoter score

Read Reviews (22)

Read Reviews (32)

measuring customer satisfaction

Read Reviews (18)

Read Reviews (138)

engagement management

Read Reviews (108)

Read Reviews (37)

engaging and following up

Read Reviews (59)

Read Reviews (29)

products & pricelist management

Read Reviews (68)

Read Reviews (0)

communication management

Read Reviews (41)

Read Reviews (1)

sending & publishing communications

Read Reviews (35)

Read Reviews (1)

tracking & monitoring communications

Read Reviews (2)

Read Reviews (0)

knowledge management

Read Reviews (35)

Read Reviews (0)

creating knowledge base

Read Reviews (2)

Read Reviews (0)

international marketing

Read Reviews (26)

Read Reviews (0)

helpdesk management

Read Reviews (25)

Read Reviews (11)

training & onboarding

Read Reviews (15)

Read Reviews (0)

workflow management

Read Reviews (13)

Read Reviews (2)

social media management

Read Reviews (9)

Read Reviews (11)

social media analytics

Read Reviews (8)

Read Reviews (8)

sales review & feedback

Read Reviews (8)

Read Reviews (1)

sales document management

Read Reviews (5)

Read Reviews (0)

proposal & quote management

Read Reviews (2)

Read Reviews (0)

campaign management

Read Reviews (4)

Read Reviews (0)

community building

Read Reviews (3)

Read Reviews (0)

content management

Read Reviews (3)

Read Reviews (0)

loyalty management

Read Reviews (3)

Read Reviews (6)

identify target customers

Read Reviews (2)

Read Reviews (0)

customise loyalty program

Read Reviews (1)

Read Reviews (6)

customer case management

Read Reviews (2)

Read Reviews (0)

contact list management

Read Reviews (2)

Read Reviews (0)

lifetime value management

Read Reviews (2)

Read Reviews (3)

competitive intelligence

Read Reviews (2)

Read Reviews (7)

generation of new leads

Read Reviews (1)

Read Reviews (2)

business development

Read Reviews (1)

Read Reviews (2)

rating and review management

Read Reviews (0)

Read Reviews (34)

relationship management

Read Reviews (0)

Read Reviews (2)

merger and acquisition

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Enter new markets internationally or locally

  • Acquire customers

  • Improve internal communications

  • Scale best practices

  • Improve visibility

  • Improve ROI

  • Launch new products

  • Improve efficiency

  • Improve digital and social presence

  • See 7 more

  • Enhance customer relationships

  • Acquire customers

  • Improve digital and social presence

  • Build brand awareness

  • Improve brand engagement

  • Improve efficiency

  • Increase sales & revenue

  • Grow market share

  • See 5 more

Top Channels

Channels Used

  • user generated content

  • blogs

  • website

  • promotions

  • phone calls

  • e-mail

  • offline

  • point of sale

  • chat

  • Slack

  • events

  • trade shows

  • See 9 more

  • user generated content

  • blogs

  • website

  • promotions

  • phone calls

  • e-mail

  • offline

  • point of sale

  • chat

  • Slack

  • events

  • trade shows

  • See 9 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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No Data

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

low

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting