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UserVoice vs Userback: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for UserVoice medium Failure Risk for Userback medium
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Comparison Summary

This comparison report of UserVoice vs. Userback is based on a specific set of business needs and context. The comparison uses 2699 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing UserVoice and Userback

UserVoice, Userback, Canny, Alchemer Enterprise Feedback Management Platform, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

UserVoice covers Collecting Feedback, Engaging Conversational Surveys, Products & Pricelist Management, Communication Management, etc.

Userback focuses on Collecting Feedback with Video, Automated Workflows, Collaboration with Video, Training & Onboarding with E-Mail, etc.

"The big thing that was missing from feedback that we would get from surveys is priority. The biggest thing that UserVoice gives us is prioritization. UserVoice allows us to understand what customers really care about. " - Mark Silvey

"Userback is one of the services I love the most. Receiving feedback used to mean long emails, tons of print screens, and misunderstandings that lead to wasted work hours. With Userback we can provide a smoother experience to everyone involved. " - Paulo Faustino

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo UserVoice

Focus area

UserVoice is better than Userback for

Software Failure Risk

  • medium

logo Userback

Focus area

Software Failure Risk

  • medium

About

Feedback Management Tool to understand what the customers want

Real time customer feedback tool to collect feedback with video and screenshots

Financials

SERIES A

PRIVATE

Business Need

Total Processes
(we found evidences for)

65

16

Total Goals
(we found evidences for)

10

3

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (180)

Read Reviews (145)

measuring net promoter score

Read Reviews (22)

Read Reviews (0)

measuring customer satisfaction

Read Reviews (18)

Read Reviews (0)

engagement management

Read Reviews (108)

Read Reviews (0)

engaging and following up

Read Reviews (59)

Read Reviews (0)

products & pricelist management

Read Reviews (68)

Read Reviews (3)

communication management

Read Reviews (41)

Read Reviews (0)

sending & publishing communications

Read Reviews (35)

Read Reviews (0)

tracking & monitoring communications

Read Reviews (2)

Read Reviews (0)

knowledge management

Read Reviews (35)

Read Reviews (0)

creating knowledge base

Read Reviews (2)

Read Reviews (0)

international marketing

Read Reviews (26)

Read Reviews (0)

helpdesk management

Read Reviews (25)

Read Reviews (1)

training & onboarding

Read Reviews (15)

Read Reviews (5)

workflow management

Read Reviews (13)

Read Reviews (6)

social media management

Read Reviews (9)

Read Reviews (0)

social media analytics

Read Reviews (8)

Read Reviews (0)

sales review & feedback

Read Reviews (8)

Read Reviews (1)

sales document management

Read Reviews (5)

Read Reviews (1)

proposal & quote management

Read Reviews (2)

Read Reviews (0)

campaign management

Read Reviews (4)

Read Reviews (0)

community building

Read Reviews (3)

Read Reviews (0)

content management

Read Reviews (3)

Read Reviews (0)

loyalty management

Read Reviews (3)

Read Reviews (0)

identify target customers

Read Reviews (2)

Read Reviews (0)

customer case management

Read Reviews (2)

Read Reviews (0)

contact list management

Read Reviews (2)

Read Reviews (1)

lifetime value management

Read Reviews (2)

Read Reviews (0)

competitive intelligence

Read Reviews (2)

Read Reviews (0)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Enter new markets internationally or locally

  • Acquire customers

  • Improve internal communications

  • Scale best practices

  • Improve visibility

  • Improve ROI

  • Launch new products

  • Improve efficiency

  • Improve digital and social presence

  • See 7 more

  • Enhance customer relationships

  • Improve efficiency

  • Improve brand engagement

Top Channels

Channels Used

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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No Data

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Security & Privacy Risk

medium

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No Data

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Integration Risk

medium

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low

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Migration Risk

low

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting