Comparison Summary
This comparison report of UserVoice vs. Zonka Feedback is based on a specific set of business needs and context. The comparison uses 4803 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing UserVoice and Zonka Feedback
UserVoice, Zonka Feedback, Canny, Alchemer Enterprise Feedback Management Platform, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
UserVoice covers Collecting Feedback, Engaging Conversational Surveys, Products & Pricelist Management, Communication Management, etc.
Zonka Feedback focuses on Collecting Feedback, Social Media Management, Communication Management with E-Mail, Engaging Conversational Surveys, etc.
"The big thing that was missing from feedback that we would get from surveys is priority. The biggest thing that UserVoice gives us is prioritization. UserVoice allows us to understand what customers really care about. " - Mark Silvey
"Zonka App has really really helped us a lot to improve our feedback collection and analysis system. " - Vinit R
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Feedback Management Tool to understand what the customers want
Feedback Software & Survey App to collect feedback from customers and employees
Financials
SERIES A
PRIVATE
Business Need
Total Processes
(we found evidences for)
65
43
Total Goals
(we found evidences for)
10
3
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Enter new markets internationally or locally
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Acquire customers
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Improve internal communications
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Scale best practices
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Improve visibility
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Improve ROI
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Launch new products
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Improve efficiency
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Improve digital and social presence
- See 7 more
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Enhance customer relationships
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Acquire customers
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Improve digital and social presence
Top Channels
Channels Used
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e-mail
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promotions
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offline
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website
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on premises
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mobile
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text SMS
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chat
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mobile app
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phone calls
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omnichannel
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social media
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point of sale
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user generated content
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blogs
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print media
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mass media
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radio
- See 15 more
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e-mail
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promotions
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offline
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website
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on premises
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mobile
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text SMS
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chat
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mobile app
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phone calls
-
omnichannel
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social media
-
point of sale
-
user generated content
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blogs
-
print media
-
mass media
-
radio
- See 15 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
