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UserZoom UX Insights Platform vs Gainsight PX: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for UserZoom UX Insights Platform low Failure Risk for Gainsight PX medium
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Comparison Summary

This comparison report of UserZoom UX Insights Platform vs. Gainsight PX is based on a specific set of business needs and context. The comparison uses 2835 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing UserZoom UX Insights Platform and Gainsight PX

UserZoom UX Insights Platform, Gainsight PX, Webtrends Optimize, FullStory, etc., belong to a category of solutions that help Conversion Rate Optimization. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

UserZoom UX Insights Platform covers Competitive Intelligence, Helpdesk Management with Phone Calls, Market Research, Customer Feedback Management, etc.

Gainsight PX focuses on Engagement Management, Training & Onboarding, Customer Feedback Management, Products & Pricelist Management, etc.

"The combination of both rapid qualitative research with remote testing at scale and quantitative metrics provides statistical significance for stakeholders. " - Martin Hicks

"The Gainsight features I'm most excited about are the Dashboards and Widgets. They really give the rest of the organization access to the data on every single customer. " - Tom Wix

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo UserZoom UX Insights Platform

Focus area

UserZoom UX Insights Platform is better than Gainsight PX for

Software Failure Risk

  • low

logo Gainsight PX

Focus area

Software Failure Risk

  • medium

About

UserZoom | User Experience Research and User Testing Platform

User Analytics and Product Engagement to Drive Growth

Age

2011

Financials

PRIVATE

SERIES E

Business Need

Total Processes
(we found evidences for)

48

43

Total Goals
(we found evidences for)

13

6

Top Processes

Evidences indicate better relative satisfaction

competitive intelligence

Read Reviews (70)

Read Reviews (1)

helpdesk management

Read Reviews (30)

Read Reviews (0)

market research

Read Reviews (25)

Read Reviews (0)

customer feedback management

Read Reviews (24)

Read Reviews (28)

measuring net promoter score

Read Reviews (6)

Read Reviews (14)

measuring customer satisfaction

Read Reviews (5)

Read Reviews (4)

collaboration

Read Reviews (23)

Read Reviews (2)

engagement management

Read Reviews (19)

Read Reviews (272)

engaging and following up

Read Reviews (14)

Read Reviews (210)

training & onboarding

Read Reviews (17)

Read Reviews (35)

products & pricelist management

Read Reviews (9)

Read Reviews (17)

lead qualification

Read Reviews (6)

Read Reviews (2)

lead qualification: technographic

Read Reviews (5)

Read Reviews (1)

sales document management

Read Reviews (5)

Read Reviews (4)

proposal & quote management

Read Reviews (3)

Read Reviews (0)

contract management

Read Reviews (2)

Read Reviews (2)

courses & assessment

Read Reviews (4)

Read Reviews (0)

create learning path

Read Reviews (2)

Read Reviews (0)

communication management

Read Reviews (4)

Read Reviews (3)

sending & publishing communications

Read Reviews (4)

Read Reviews (3)

loyalty management

Read Reviews (4)

Read Reviews (1)

identify target customers

Read Reviews (3)

Read Reviews (1)

international marketing

Read Reviews (3)

Read Reviews (0)

rating and review management

Read Reviews (2)

Read Reviews (0)

social media management

Read Reviews (2)

Read Reviews (2)

social media analytics

Read Reviews (2)

Read Reviews (2)

generation of new leads

Read Reviews (2)

Read Reviews (1)

influencer management

Read Reviews (2)

Read Reviews (0)

workflow management

Read Reviews (0)

Read Reviews (7)

Scheduling & dispatching

Read Reviews (0)

Read Reviews (2)

lifetime value management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Improve digital and social presence

  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Increase sales & revenue

  • Launch new products

  • Improve navigation

  • Improve ROI

  • Enter new markets internationally or locally

  • Improve brand engagement

  • Build brand awareness

  • Improve internal communications

  • Grow market share

  • See 10 more

  • Enhance customer relationships

  • Scale best practices

  • Acquire customers

  • Increase sales & revenue

  • Launch new products

  • Manage risk

  • See 3 more

Top Channels

Channels Used

  • e-mail

  • mobile

  • website

  • mobile app

  • social media

  • user generated content

  • blogs

  • promotions

  • omnichannel

  • offline

  • on premises

  • text SMS

  • trade shows

  • games

  • phone calls

  • See 12 more

  • e-mail

  • mobile

  • website

  • mobile app

  • social media

  • user generated content

  • blogs

  • promotions

  • omnichannel

  • offline

  • on premises

  • text SMS

  • trade shows

  • games

  • phone calls

  • See 12 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting