Comparison Summary
This comparison report of Ushur vs. Pega Customer Engagement Suite is based on a specific set of business needs and context. The comparison uses 1935 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Ushur and Pega Customer Engagement Suite
Ushur, Relay Network, Oracle Advertising and Customer Experience (CX), etc., belong to a category of solutions that help Customer Experience Management, whereas Pega Customer Engagement Suite belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Ushur covers Engagement Management, Workflow Management with E-Mail, Customer Feedback Management, Sales Document Management with E-Mail, etc.
Pega Customer Engagement Suite focuses on Engagement Management, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Workflow Management with Phone Calls, etc.
"The results we got were phenomenal, and we hadn't written a line of code. We'd never seen anyone who could do that. From our standpoint, Ushur were the only ones out there truly doing something different. " - Ken Lynch
"The concept of develop once, use many is a reality for us. And a major contributor to our success has been our ability to leverage the power of Pega's low-code automation platform. " - Andy Ryan
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Intelligent Automation Platform
Pega Customer Engagement Suite | Integrates customer analytics and business rules in real time, building deeper connections with customers
Age
2017
Financials
IPO
Business Need
Total Processes
(we found evidences for)
46
23
Total Goals
(we found evidences for)
8
8
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Scale best practices
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Improve ROI
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Improve visibility
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Establish thought leadership
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Improve internal communications
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Improve digital and social presence
- See 5 more
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Enhance customer relationships
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Improve visibility
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Increase customer life time value
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Acquire customers
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Launch new products
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Improve ROI
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Manage risk
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Scale best practices
- See 5 more
Top Channels
Channels Used
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phone calls
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offline
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on premises
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omnichannel
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mobile
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social media
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mobile app
- See 4 more
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phone calls
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offline
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on premises
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omnichannel
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mobile
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social media
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mobile app
- See 4 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
