Ushur vs. Retently: Customer Experience Management Solution Comparison 2025

Overview: Ushur and Retently as Customer Experience Management Category solutions.

Ushur and Retently cater to different organizational needs in the Customer Experience Management space. Ushur shines with its AI-powered features targeting engagement and integration, ideal for those looking to streamline processes. In contrast, Retently excels in customer satisfaction metrics and feedback management, suited for companies prioritizing customer insights. Both offer robust 24/7 support, but they cater to distinct industries and business sizes, with Ushur more favored by insurance and Retently by IT and marketing sectors.

Ushur: Ushur is the complete solution for intelligent automation, engaging customers via email, apps, and SMS. It uses conversational AI to understand and respond to customer interactions.

Retently: Recently, B2B companies have been sending NPS, CSAT, and CES surveys to clients. Feedback is gathered, analyzed, and acted upon for improved customer experience management.

Ushur and Retently: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Ushur focuses on engagement management, automating workflows, and managing customer feedback, which aids in executing seamless customer interaction strategies. read more →

Retently focuses on customer feedback and net promoter score measurement, which helps businesses to assess and enhance customer satisfaction. read more →

Business Goals

Ushur helps improve customer relationships and acquisition, aligning well with companies looking to scale communication practices efficiently. read more →

Retently enhances customer relationships and helps in acquiring customers, ideal for businesses aiming to improve customer sentiment and brand loyalty. read more →

Core Features

Ushur offers AI-powered analytics, integration capabilities, and robust security, providing a strong platform for data-driven decision-making. read more →

Retently provides in-depth analytics and easy data integration, making it a reliable tool for understanding customer behavior and satisfaction levels. read more →

Vendor Support

Ushur offers comprehensive 24/7 phone and chat support, appealing to users who need immediate assistance anytime. read more →

Retently provides 24/7 support with additional email and chat options, catering to users who require readily available help. read more →

Segments and Industries

Ushur caters mainly to the insurance industry, highlighting its tailored approach to businesses focusing on security and customer communication. read more →

Retently is popular in the IT and marketing sectors, indicating its effectiveness for enterprises that are data-centric and customer-focused. read more →

Operational Alignment

Ushur integrates seamlessly into workflows involving customer engagements and social media management, suited for insurers looking at data-utilization. read more →

Retently aligns with enterprises preferring structured customer feedback processing, ideal for IT firms and large businesses needing data insights. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

low

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No Data

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Integration Risk

low

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low

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Migration Risk

low

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Export

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Data Import

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Support

Phone Support

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24/7 Support

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Chat Support

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Email Support

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Others

Custom Reports

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Analytics

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AI Powered

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Most deployed common Use Cases for Ushur and Retently

How can Ushur and Retently enhance your Engagement Management process?

Ushur focuses on automating customer interactions across various channels using AI and conversational technology. Retently emphasizes collecting and analyzing customer feedback, particularly using Net Promoter Score (NPS) surveys, to improve customer engagement. Both tools use automation to streamline customer engagement efforts but focus on different aspects: Ushur on automating interactions and Retently on gathering and analyzing customer feedback.

"...Invisible App lets you directly interact with customers and prospects without having to build, test, deploy and support your own custom apps. ..." Invisible App

"...Not only is it easy to set up and deploy NPS campaigns, it's easy to visualize the results and follow up with responders...." Peer review by Anonymous Reviewer

Why is Ushur and Retently the best choice for Customer Feedback Management?

Ushur provides automated survey tools that enhance customer engagement and increase efficiency. Retently focuses on Net Promoter Score (NPS) surveys, allowing businesses to measure customer satisfaction and identify areas for improvement. Both solutions aim to gather customer feedback, but Ushur emphasizes automation and integration with other processes, while Retently prioritizes simplicity and ease of use for NPS-specific tasks. The limitations of each tool are not fully explored in these comments.

"...5X. INCREASE NPS SCORES...." Intelligent Automation Platform

"...Retently is a tool for measuring and improving customer satisfaction and loyalty through Net Promoter Score surveys and feedback collection...." Peer review

What makes Ushur and Retently ideal for Workflow Management?

Ushur and Retently both use workflow automation to improve customer service. Ushur focuses on automating complex processes like insurance claims, using AI to understand customer needs and offer solutions. Retently specializes in customer feedback management, integrating with other platforms to create automated workflows that collect and analyze customer satisfaction surveys.

"...Designed for high-contact industries like insurance, logistics and financial services, Ushur engages customers over email, apps, SMS and more, using conversational AI and intuitive workflows to understand what people are saying and what to do next...." Customer Experience Automation platform

"...The fully customizable Retently Net Promoter Survey platform allows businesses to collect customer feedback, create workflows, and boost customer satisfaction by sending customers a single question satisfaction survey...." Peer review