Ushur and Retently, An In-Depth Comparison 2024

Comparison Summary

Ushur: Ushur is the complete solution for intelligent automation, engaging customers via email, apps, and SMS. It uses conversational AI to understand and respond to customer interactions.

Retently: Recently, B2B companies have been sending NPS, CSAT, and CES surveys to clients. Feedback is gathered, analyzed, and acted upon for improved customer experience management.

Ushur and Retently: Customer Satisfaction Data

Most deployed common Use Cases for Ushur and Retently

How efficiently Does Ushur and Retently manage your Engagement Management?

Ushur focuses on automating customer interactions across various channels using AI and conversational technology. Retently emphasizes collecting and analyzing customer feedback, particularly using Net Promoter Score (NPS) surveys, to improve customer engagement. Both tools use automation to streamline customer engagement efforts but focus on different aspects: Ushur on automating interactions and Retently on gathering and analyzing customer feedback.

"...Designed to deliver delightful, hyper-personalized customer experiences through rapid issue resolution and unified, omnichannel engagement, Ushur is the first-of-its-kind system of intelligence...." Irish Life Selects Ushur s Intelligent Document Automation to Transform Its Customer Data Contribution Processing

"...Receive immediate notifications when customers leave new feedback so that you can follow-up with the survey respondents and close the feedback loop in a timely manner...." Retently

How does Ushur and Retently address your Customer Feedback Management Challenges?

Ushur provides automated survey tools that enhance customer engagement and increase efficiency. Retently focuses on Net Promoter Score (NPS) surveys, allowing businesses to measure customer satisfaction and identify areas for improvement. Both solutions aim to gather customer feedback, but Ushur emphasizes automation and integration with other processes, while Retently prioritizes simplicity and ease of use for NPS-specific tasks. The limitations of each tool are not fully explored in these comments.

"...Jul 06 Boost P&C Customer Satisfaction with Customer Experience Automation...." Ushur Reports a Breakout Year in Customer Experience Automation

"...Not only is it easy to set up and deploy NPS campaigns, it's easy to visualize the results and follow up with responders...." Peer review by Anonymous Reviewer

How does Ushur and Retently address your Workflow Management Challenges?

Ushur and Retently both use workflow automation to improve customer service. Ushur focuses on automating complex processes like insurance claims, using AI to understand customer needs and offer solutions. Retently specializes in customer feedback management, integrating with other platforms to create automated workflows that collect and analyze customer satisfaction surveys.

"...Designed for high-contact industries like insurance, logistics and financial services, Ushur engages customers over email, apps, SMS and more, using conversational AI and intuitive workflows to understand what people are saying and what to do next...." Intelligent Document Automation

"...The fully customizable Retently Net Promoter Survey platform allows businesses to collect customer feedback, create workflows, and boost customer satisfaction by sending customers a single question satisfaction survey...." Peer review