Comparison Summary

UVdesk: Uvdesk is an open-source helpdesk system for eCommerce, marketplaces, and multichannel support. Built on PHP/Symfony, it offers features like workflow automation, email piping, and knowledgebase integration.

BMC Helix ITSM: BMC Helix ITSM delivers predictive IT service management for modern enterprises. Enhanced efficiency and proactive problem-solving are provided by BMC Software's solution.

logo UVdesk

Focus area

Software Failure Risk

  • medium

logo BMC Helix ITSM

Focus area

BMC Helix ITSM is better than UVdesk for

Software Failure Risk

  • low

UVdesk and BMC Helix ITSM: Customer Satisfaction Data

Most deployed common Use Cases for UVdesk and BMC Helix ITSM

What Are the key features of UVdesk and BMC Helix ITSM for Helpdesk Management?

How does UVdesk and BMC Helix ITSM facilitate Workflow Management?

What Are the key features of UVdesk and BMC Helix ITSM for Knowledge Management?


UVdesk in Action: Unique Use Cases

What solutions does UVdesk provide for Engagement Management?


BMC Helix ITSM in Action: Unique Use Cases

What makes BMC Helix ITSM ideal for Communication Management?

About

Helpdesk System - uvdesk.com

BMC Helix ITSM Capabilities - BMC Software

Financials

PRIVATE

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

low

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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Business Setting