UVdesk Overview

Uvdesk is an open-source helpdesk system for eCommerce, marketplaces, and multichannel support. Built on PHP/Symfony, it offers features like workflow automation, email piping, and knowledgebase integration.

Use Cases

Customers recommend Helpdesk Management, Workflow Management, Engagement Management, as the business use cases that they have been most satisfied with while using UVdesk.

Other use cases:

  • Social Media Analytics
  • Knowledge Management
  • Customer Feedback Management
  • Collaboration
  • Sending & Publishing Communications
  • Rating And Review Management
  • Training & Onboarding
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using UVdesk.

Other priorities:

  • Scale Best Practices
  • Improve Brand Engagement
  • Improve Efficiency
  • Improve Internal Communications
See all business priorities See less business priorities

UVdesk Use-Cases and Business Priorities: Customer Satisfaction Data

UVdesk works with different mediums / channels such as E-Mail. Promotions. and Website.

UVdesk's features include Ticketing, Personalization, Dashboard, etc. and UVdesk support capabilities include Email Support, Chat Support, Phone Support, etc. also UVdesk analytics capabilities include Analytics, and Custom Reports.

Reviews

"...support, all e-commerce platforms integration easy to use easy to setup in few clicks, and when you get an error there is always a guy from support to help you..." Peer review by hassan b., web developer

UVdesk, NinjaOne (formerly NinjaRMM), Giva, Cayzu Help Desk, Elevio, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for UVdesk

Top Industries

  • Retail
  • Computer & Network Security
  • Hospitality

Popular in

  • Small Business
  • Large Enterprise
  • Mid Market

UVdesk is popular in Retail, Computer & Network Security, and Hospitality and is widely used by Small Business, Large Enterprise, and Mid Market.

UVdesk Customer wins, Customer success stories, Case studies

How efficiently Does UVdesk manage your Helpdesk Management?

What benefits does UVdesk offer for Workflow Management?

How does UVdesk facilitate Engagement Management?

What Are the key features of UVdesk for Social Media Analytics?

What solutions does UVdesk provide for Knowledge Management?

11 buyers and buying teams have used Cuspera to assess how well UVdesk solved their Help Desk needs. Cuspera uses 692 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

ASUS Russia - Consumer Electronics

ASUS Russia developed an OpenCart mobile app for their computer online shop. ASUS is a leading multinational company in computer hardware and consumer electronics. The app was created to enhance thei...r e-commerce presence in Russia. The e-commerce market in Russia is growing rapidly, with major players like Wildberries and Ozon. ASUS aims to capture more market share with this new mobile app.

Read more →

Honeywell - Aviation

Honeywell's GoDirect Trade is a marketplace for aerospace parts. It uses Blockchain to track product lifecycle. This helps buyers know product history. Founded in 2018, it aims to revolutionize the i...ndustry. It offers an e-commerce platform for easy procurement.

Read more →

HTC Viveport - Consumer Electronics

HTC Viveport is a digital marketplace for VR games and apps. HTC, a Taiwan-based company, partnered with Valve to create the VIVE virtual reality platform. HTC shifted focus from smartphones to IoT a...nd VR technologies. The company sold part of its smartphone business to Google for $1.1 billion in 2017.

Read more →

Huawei - Telecommunications

Huawei faced challenges with out-of-stock products affecting customer experience and SEO rankings. To address this, they implemented the Magento 2 Out of Stock Notification extension on their Kuwait ...online store. This solution allows customers to subscribe for notifications when products are back in stock, improving customer satisfaction and reducing bounce rates.

Read more →

International Trade Centre (ITC) - Non Profit Organization Management

The International Trade Centre (ITC) faced challenges with decision-makers' old mindsets in adapting to digital disruption. Webkul helped ITC by offering customizable modules that allowed quick testi...ng and optimization for their business model. ITC was satisfied with the support and quality of development, especially appreciating the dedicated manager during critical project periods. The team consists of 5 people, and they use a mix of offline networks and online content creation for promotion.

Read more →

Isha Foundation - Non Profit Organization Management

Isha Foundation used Webkul's Odoo POS app to manage offline sales in local stores and remote villages. The app also helps manage sales at their restaurants, cafes, and outlets. This has simplified t...heir business workflow with Odoo extensions.

Read more →

OpenSource Helpdesk UVdesk Review By NetworkChuck

Video Thumbnail

Frequently Asked Questions(FAQ)

for UVdesk

What is UVdesk used for?

UVdesk is a Help Desk Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Helpdesk Management, Workflow Management and Engagement Management .

What are the top features of UVdesk?

Ticketing, Personalization and Dashboard are some of the top features of UVdesk.

Who uses UVdesk?

UVdesk is used by Retail, Computer & Network Security and Hospitality among other industries.

What are UVdesk alternatives?

NinjaOne (Formerly NinjaRMM), Giva, Cayzu Help Desk and Elevio are popular alternatives for UVdesk.

Where is UVdesk located?

UVdesk is headquartered at Noida, Uttar Pradesh.
lightning

Peers used UVdesk for helpdesk management and workflow management

UVdesk Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.59/5 ★

Read Reviews (13)
Custom Reports

3.98/5 ★

Read Reviews (44)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.59/5 ★

Read Reviews (13)
Custom Reports

3.98/5 ★

Read Reviews (44)

Software Failure Risk Guidance

?

for UVdesk

Overall Risk Meter

Low Medium High

Top Failure Risks for UVdesk

Webkul Software Pvt Limited News

Product

Mobikul Mobile App for Shopify: Wallet Management Connector

Webkul introduces the Wallet Management Connector for the Mobikul Mobile App on Shopify. This feature allows users to manage wallet transactions, view balances, and make payments directly within the app. It enhances user experience with real-time updates and easy fund transfers, offering a seamless shopping experience.

Read more →
Product

User Guide of Magento 2 IndexNow Integration

Webkul has released the Magento 2 IndexNow Integration module, version 4.0.0, which enables Magento stores to automatically submit new and updated page URLs to search engines via the IndexNow API. This integration supports automatic and manual URL submissions, multilingual configurations, and works with various search engines like Bing and Yandex. The module aims to improve content visibility and search engine ranking for Magento stores.

Read more →
Product

Transaction Updates on Wallet Management App by Shopify

Shopify's Wallet Management App received updates to streamline transaction management for admins. The new features consolidate transaction data into a single table, improving efficiency and customer service. Admins can now easily access, review, and export transaction details, enhancing operational workflow. Customers benefit from a transparent financial summary, with clear visibility of their transaction history.

Read more →

Webkul Software Pvt Limited Profile

Company Name

Webkul Software Pvt Limited

Company Website

https://webkul.com/

HQ Location

Noida, Uttar Pradesh

Employees

51-100

Social

Facebook Linkedin Twitter

Financials

PRIVATE