UVdesk Overview
Uvdesk is an open-source helpdesk system for eCommerce, marketplaces, and multichannel support. Built on PHP/Symfony, it offers features like workflow automation, email piping, and knowledgebase integration.
Use Cases
Customers recommend Helpdesk Management, Workflow Management, Engagement Management, as the business use cases that they have been most satisfied with while using UVdesk.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using UVdesk.
UVdesk Use-Cases and Business Priorities: Customer Satisfaction Data
UVdesk works with different mediums / channels such as E-Mail. Promotions. and Website.
UVdesk's features include Ticketing, Personalization, Dashboard, etc. and UVdesk support capabilities include Email Support, Chat Support, Phone Support, etc. also UVdesk analytics capabilities include Analytics, and Custom Reports.
Reviews
"...UVdesk provides multi-channel support and third-party integrations, support ticket management, task and email management, customer follow-up tracking and more...." Peer review
UVdesk, NinjaOne (formerly NinjaRMM), Giva, Cayzu Help Desk, Elevio, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for UVdesk
Top Industries
- Retail
- Computer & Network Security
- Hospitality
Popular in
- Small Business
- Large Enterprise
- Mid Market
UVdesk is popular in Retail, Computer & Network Security, and Hospitality and is widely used by Small Business, Large Enterprise, and Mid Market.
Comprehensive Insights on UVdesk Use Cases
How efficiently Does UVdesk manage your Helpdesk Management?
Why is UVdesk the best choice for Workflow Management?
How can UVdesk enhance your Engagement Management process?
What Are the key features of UVdesk for Knowledge Management?
16+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well UVdesk solved their Help Desk needs. Cuspera uses 692 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Case Studies
CASE STUDY GOPA Worldwide Consultants
CASE STUDY ProBots
CASE STUDY RC Shop
CASE STUDY STV Grafics
CASE STUDY Volkswagen Chile
CASE STUDY Apex Elegance
Video
OpenSource Helpdesk UVdesk Review By NetworkChuck
Frequently Asked Questions(FAQ)
for UVdesk
What is UVdesk used for?
What are the top features of UVdesk?
Who uses UVdesk?
What are UVdesk alternatives?
Where is UVdesk located?
Peers used UVdesk for helpdesk management and workflow management
UVdesk Competitors
UVdesk Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (13) |
| Custom Reports | Read Reviews (44) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (13) |
| Custom Reports | Read Reviews (44) |
UVdesk Integrations
UVdesk integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for UVdesk
Overall Risk Meter
Top Failure Risks for UVdesk
WebKul Profile
Company Name
WebKul
Company Website
https://webkul.com/HQ Location
Noida, Uttar Pradesh
Employees
51-100
Social
Financials
PRIVATE
What makes UVdesk ideal for Social Media Analytics?