UVdesk Overview

Uvdesk is an open-source helpdesk system for eCommerce, marketplaces, and multichannel support. Built on PHP/Symfony, it offers features like workflow automation, email piping, and knowledgebase integration.

Use Cases

Customers recommend Helpdesk Management, Workflow Management, Engagement Management, as the business use cases that they have been most satisfied with while using UVdesk.

Other use cases:

  • Social Media Analytics
  • Knowledge Management
  • Customer Feedback Management
  • Collaboration
  • Sending & Publishing Communications
  • Rating And Review Management
  • Training & Onboarding
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using UVdesk.

Other priorities:

  • Scale Best Practices
  • Improve Brand Engagement
  • Improve Efficiency
  • Improve Internal Communications
See all business priorities See less business priorities

UVdesk Use-Cases and Business Priorities: Customer Satisfaction Data

UVdesk works with different mediums / channels such as E-Mail. Promotions. and Website.

UVdesk's features include Ticketing, Personalization, Dashboard, etc. and UVdesk support capabilities include Email Support, Chat Support, Phone Support, etc. also UVdesk analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Ticket is created in such a way that it can be assigned to anybody to balance the workflow...." Peer review by parul k., Executive II (Quality Department), Computer & Network Security

UVdesk, NinjaOne (formerly NinjaRMM), Giva, Cayzu Help Desk, Elevio, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for UVdesk

Top Industries

  • Retail
  • Computer & Network Security
  • Hospitality

Popular in

  • Small Business
  • Large Enterprise
  • Mid Market

UVdesk is popular in Retail, Computer & Network Security, and Hospitality and is widely used by Small Business, Large Enterprise, and Mid Market.

Comprehensive Insights on UVdesk Use Cases

What makes UVdesk ideal for Helpdesk Management?

What makes UVdesk ideal for Workflow Management?

How can UVdesk enhance your Engagement Management process?

What Are the key features of UVdesk for Social Media Analytics?

What makes UVdesk ideal for Knowledge Management?

16+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well UVdesk solved their Help Desk needs. Cuspera uses 692 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Case Studies

Consumer Goods

CASE STUDY Kimberly Clark Professional

Kimberly Clark Professional used marketplace solutions in Brazil. They wanted to improve their eCommerce operations. The solution helped them manage their marketplace better. The case shows how marke...tplace technology can help large consumer goods companies in Brazil. No specific numbers or results are mentioned in the content.

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Management Consulting

CASE STUDY GOPA Worldwide Consultants

Webkul provided custom software development for GOPA Worldwide Consultants. The team was responsive and addressed requests, bug fixes, and customizations. Dr. Mohamed Es Fih, Project Lead, praised th...e team's hard work and polite service. The solution helped meet specific project needs. The customer was satisfied with the support and results.

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Retail

CASE STUDY HKairportShop

HKairportShop is a case study about an airport shopping marketplace. The company used Webkul's services to enhance their eCommerce platform. They focused on improving customer experience and operatio...nal efficiency. The case highlights the successful implementation of various eCommerce solutions.

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Retail

CASE STUDY Shop Disney

Webkul and Capgemini collaborated to launch the Shop Disney online store in India. Webkul provided a multi-vendor marketplace and add-ons to help manage the store. The case study highlights the succe...ssful response from customers across India. Shop Disney chose Magento 2 marketplace solutions for building the store.

Read more →
Non-Profit Organization Management

CASE STUDY International Trade Centre (ITC)

The International Trade Centre (ITC) faced challenges with decision-makers' old mindsets in adapting to digital disruption. Webkul helped ITC by offering customizable modules that allowed quick testi...ng and optimization for their business model. ITC was satisfied with the support and quality of development, especially appreciating the dedicated manager during critical project periods. The team consists of 5 people, and they use a mix of offline networks and online content creation for promotion.

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Transportation/Trucking/Railroad

CASE STUDY Etihad Airways

Etihad Airways used an airport meet and assist booking solution. This helped improve their customer service. The solution was developed by Webkul. It made the booking process easier for passengers.

Read more →

Video

OpenSource Helpdesk UVdesk Review By NetworkChuck

Video Thumbnail

Frequently Asked Questions(FAQ)

for UVdesk

What is UVdesk used for?

UVdesk is a Help Desk Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Helpdesk Management, Workflow Management and Engagement Management .

What are the top features of UVdesk?

Ticketing, Personalization and Dashboard are some of the top features of UVdesk.

Who uses UVdesk?

UVdesk is used by Retail, Computer & Network Security and Hospitality among other industries.

What are UVdesk alternatives?

NinjaOne (Formerly NinjaRMM), Giva, Cayzu Help Desk and Elevio are popular alternatives for UVdesk.

Where is UVdesk located?

UVdesk is headquartered at Noida, Uttar Pradesh.
lightning

Peers used UVdesk for helpdesk management and workflow management

UVdesk Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.59/5 ★

Read Reviews (13)
Custom Reports

3.98/5 ★

Read Reviews (44)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.59/5 ★

Read Reviews (13)
Custom Reports

3.98/5 ★

Read Reviews (44)

Software Failure Risk Guidance

?

for UVdesk

Overall Risk Meter

Low Medium High

Top Failure Risks for UVdesk

WebKul Profile

Company Name

WebKul

Company Website

https://webkul.com/

HQ Location

Noida, Uttar Pradesh

Employees

51-100

Social

Facebook Linkedin Twitter

Financials

PRIVATE