Comparison Summary
This comparison report of Veeva CRM vs. Pega Customer Engagement Suite is based on a specific set of business needs and context. The comparison uses 659 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Veeva CRM and Pega Customer Engagement Suite
Veeva CRM, and Pega Customer Engagement Suite belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Veeva CRM covers Engagement Management, Workflow Management with E-Mail, Communication Management with E-Mail, Event Management, etc.
Pega Customer Engagement Suite focuses on Engagement Management, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Workflow Management with Phone Calls, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Veeva CRM
Focus area
Veeva CRM is better than Pega Customer Engagement Suite for
Software Failure Risk
About
Multichannel CRM
Pega Customer Engagement Suite | Integrates customer analytics and business rules in real time, building deeper connections with customers
Age
2007
2017
Financials
PRIVATE
IPO
Business Need
Total Processes
(we found evidences for)
34
23
Total Goals
(we found evidences for)
6
8
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Increase sales & revenue
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Scale best practices
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Enter new markets internationally or locally
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Launch new products
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Establish thought leadership
- See 3 more
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Enhance customer relationships
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Improve visibility
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Increase customer life time value
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Acquire customers
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Launch new products
-
Improve ROI
-
Manage risk
-
Scale best practices
- See 5 more
Top Channels
Channels Used
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phone calls
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offline
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on premises
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omnichannel
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mobile
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social media
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mobile app
- See 4 more
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phone calls
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offline
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on premises
-
omnichannel
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mobile
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social media
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mobile app
- See 4 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
