Comparison Summary
This comparison report of Verbate vs. ServiceGuru Kiosk is based on a specific set of business needs and context. The comparison uses 272 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Verbate and ServiceGuru Kiosk
Verbate, and ServiceGuru Kiosk belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Verbate covers Collecting Feedback with Video, Public Relations, Event Management with Text SMS, Engaging Conversational Surveys with Video, etc.
ServiceGuru Kiosk focuses on Rating And Review Management with Review Sites, Collecting Feedback with Offline, Review Customer Feedback with Review Sites, Helpdesk Management, etc.
"Excellent user-friendly software with great support team. Futurescape took a punt with Verbate on a large project and it really paid off. We got some interesting and insightful footage that brought colour and fun to the final debrief. This worked es...pecially well as the topic was sensitive and yet, participants in the research could film from the comfort and privacy of their own home. We'll definitely use again when the opportunity comes up. " - Fleur Sligo
"The statistics and data gathered from the kiosk speaks for itself in comparison to other avenues customers have online. In 8 weeks, we received over 700 reviews vs. less than 20 from ALL other review outlets combined! Easy to use, takes up minimal s...pace, and is highly effective in my field of work!! " - Joe T.
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About
Video surveys for insightful answers to any question
Customer Service Review Tool to Collect and Measure Reviews at the Point of Service
Financials
PRIVATE
Business Need
Total Processes
(we found evidences for)
11
12
Total Goals
(we found evidences for)
3
3
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enter new markets internationally or locally
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Improve brand engagement
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Acquire customers
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Improve digital and social presence
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Enhance customer relationships
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Grow market share
Top Channels
Channels Used
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offline
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on premises
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review sites
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promotions
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social media
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Facebook
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Yelp
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website
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e-mail
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coupons
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Tripadvisor
- See 8 more
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offline
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on premises
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review sites
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promotions
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social media
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Facebook
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Yelp
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website
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e-mail
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coupons
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Tripadvisor
- See 8 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
