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Verbate vs SurveySparrow NPS: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Verbate vs. SurveySparrow NPS is based on a specific set of business needs and context. The comparison uses 3515 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Verbate and SurveySparrow NPS

Verbate, and SurveySparrow NPS belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Verbate covers Collecting Feedback with Video, Public Relations, Event Management with Text SMS, Engaging Conversational Surveys with Video, etc.

SurveySparrow NPS focuses on Customer Feedback Management, Engaging Conversational Surveys, Market Research, Workflow Management, etc.

"A great tool for valuable consumer insight A great experience working with the Verbate team - It was great to immerse ourselves into the consumer's world without intruding on their personal space. " - Amaeze Madukah

"We have been very satisfied with SurveySparrow. It has helped us to gather user feedback in an efficient way. " - Jaakko Jalkanen

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Verbate

Focus area

Software Failure Risk

  • medium

logo SurveySparrow NPS

Focus area

SurveySparrow NPS is better than Verbate for

Software Failure Risk

  • low

About

Video surveys for insightful answers to any question

Survey Platform that turn customers into Promoters.

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

11

56

Total Goals
(we found evidences for)

3

11

Top Processes

Evidences indicate better relative satisfaction


customer feedback management




engagement management

engaging and following up


content management


business development




generation of new leads


sales review & feedback


helpdesk management


social media analytics


scheduling post to social media


engaging on social media


social media management

social media analytics

scheduling post to social media

engaging on social media


workflow management


sending & publishing communications


communication management

sending & publishing communications



training & onboarding


creating contact list


contact list management

creating contact list




competitive intelligence



performance management


sales incentive management



campaign management


rating and review management


proposal & quote management


sales document management

proposal & quote management



lifetime value management


knowledge management


loyalty management



lead qualification


Top Goals

Goals Achieved

  • Enter new markets internationally or locally

  • Improve brand engagement

  • Acquire customers

  • Enhance customer relationships

  • Establish thought leadership

  • Acquire customers

  • Enter new markets internationally or locally

  • Grow market share

  • Improve internal communications

  • Improve stakeholder relations

  • Launch new products

  • Build brand awareness

  • Increase sales & revenue

  • Improve consistency

  • See 8 more

Top Channels

Channels Used

  • chat

  • e-mail

  • website

  • promotions

  • mobile

  • social media

  • offline

  • omnichannel

  • phone calls

  • text SMS

  • games

  • on premises

  • Whatsapp

  • mobile app

  • See 11 more
  • chat

  • e-mail

  • website

  • promotions

  • mobile

  • social media

  • offline

  • omnichannel

  • phone calls

  • text SMS

  • games

  • on premises

  • Whatsapp

  • mobile app

  • See 11 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

medium

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low

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Business Setting