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Verint Speech Analytics vs CenturyLink® Contact Center Services: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Verint Speech Analytics vs. CenturyLink® Contact Center Services is based on a specific set of business needs and context. The comparison uses 310 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Verint Speech Analytics and CenturyLink® Contact Center Services

Verint Speech Analytics, and CenturyLink® Contact Center Services belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Verint Speech Analytics covers Sales Call Management with Phone Calls, Engagement Management with Omnichannel, Customer Feedback Management with Phone Calls, Contact List Management with Phone Calls, etc.

CenturyLink® Contact Center Services focuses on Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, Engagement Management with Phone Calls, Customer Feedback Management with Phone Calls, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Verint Speech Analytics

Focus area

Software Failure Risk

  • medium

logo CenturyLink® Contact Center Services

Focus area

CenturyLink® Contact Center Services is better than Verint Speech Analytics for

Software Failure Risk

  • medium

About

Speech Analytics | Voice of the Customer (VoC) | Verint

Contact Center Services | CenturyLink

Financials

IPO

IPO

Business Need

Total Processes
(we found evidences for)

20

11

Total Goals
(we found evidences for)

3

2

Top Processes

Evidences indicate better relative satisfaction


sales call management


engagement management

engaging and following up


customer feedback management

measuring customer satisfaction


contact list management



helpdesk management


knowledge management


Top Goals

Goals Achieved

  • Improve efficiency

  • Enhance customer relationships

  • Increase sales & revenue

  • Increase sales & revenue

  • Enhance customer relationships

Top Channels

Channels Used

  • phone calls

  • offline

  • on premises

  • omnichannel

  • See 1 more
  • phone calls

  • offline

  • on premises

  • omnichannel

  • See 1 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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No Data

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Security & Privacy Risk

No Data

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medium

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Integration Risk

medium

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low

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Migration Risk

No Data

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medium

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Business Setting