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Verint Speech Analytics vs Exotel: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Verint Speech Analytics medium Failure Risk for Exotel low
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Comparison Summary

This comparison report of Verint Speech Analytics vs. Exotel is based on a specific set of business needs and context. The comparison uses 2067 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Verint Speech Analytics and Exotel

Verint Speech Analytics, and Exotel belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Verint Speech Analytics covers Sales Call Management with Phone Calls, Engagement Management with Omnichannel, Customer Feedback Management with Phone Calls, Contact List Management with Phone Calls, etc.

Exotel focuses on Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Engagement Management with Phone Calls, etc.

"....by far the most used Conversational Intelligence platform in the world " - Orpus Research

"After using Exotel, we saw an 8% jump in our call connectivity rates. This directly helped us increase user conversions by 3-4%. That number might seem trivial, but the impact has been massive. " - Sushant Kumar

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Verint Speech Analytics

Focus area

Software Failure Risk

  • medium

logo Exotel

Focus area

Exotel is better than Verint Speech Analytics for

Software Failure Risk

  • low

About

Speech Analytics | Voice of the Customer (VoC) | Verint

Cloud Communication APIs for Calls, SMS, User verifications and more

Financials

IPO

SERIES D

Business Need

Total Processes
(we found evidences for)

20

50

Total Goals
(we found evidences for)

3

11

Top Processes

Evidences indicate better relative satisfaction

sales call management

Read Reviews (21)

Read Reviews (171)

call recording

Read Reviews (15)

Read Reviews (132)

call searching

Read Reviews (2)

Read Reviews (0)

call analytics

Read Reviews (1)

Read Reviews (19)

engagement management

Read Reviews (12)

Read Reviews (49)

engaging and following up

Read Reviews (5)

Read Reviews (29)

customer feedback management

Read Reviews (9)

Read Reviews (13)

measuring customer satisfaction

Read Reviews (9)

Read Reviews (2)

contact list management

Read Reviews (7)

Read Reviews (13)

coaching

Read Reviews (6)

Read Reviews (18)

helpdesk management

Read Reviews (4)

Read Reviews (79)

knowledge management

Read Reviews (2)

Read Reviews (0)

sales document management

Read Reviews (0)

Read Reviews (4)

tracking & monitoring communications

Read Reviews (0)

Read Reviews (63)

sending & publishing communications

Read Reviews (0)

Read Reviews (4)

communication management

Read Reviews (0)

Read Reviews (68)

tracking & monitoring communications

Read Reviews (0)

Read Reviews (63)

sending & publishing communications

Read Reviews (0)

Read Reviews (4)

training & onboarding

Read Reviews (0)

Read Reviews (13)

products & pricelist management

Read Reviews (0)

Read Reviews (13)

social media analytics

Read Reviews (0)

Read Reviews (8)

social media management

Read Reviews (0)

Read Reviews (9)

social media analytics

Read Reviews (0)

Read Reviews (8)

customer case management

Read Reviews (0)

Read Reviews (7)

generation of new leads

Read Reviews (0)

Read Reviews (3)

workflow management

Read Reviews (0)

Read Reviews (3)

conference call management

Read Reviews (0)

Read Reviews (2)

relationship management

Read Reviews (0)

Read Reviews (2)

conversion management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Improve efficiency

  • Enhance customer relationships

  • Increase sales & revenue

  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Improve internal communications

  • Scale best practices

  • Improve ROI

  • Improve brand engagement

  • Build brand awareness

  • Improve digital and social presence

  • Grow market share

  • Improve efficiency

  • See 8 more

Top Channels

Channels Used

  • phone calls

  • text SMS

  • offline

  • point of sale

  • website

  • e-mail

  • mobile

  • mass media

  • radio

  • events

  • trade shows

  • mobile app

  • video

  • social media

  • chat

  • Skype

  • promotions

  • on premises

  • See 15 more

  • phone calls

  • text SMS

  • offline

  • point of sale

  • website

  • e-mail

  • mobile

  • mass media

  • radio

  • events

  • trade shows

  • mobile app

  • video

  • social media

  • chat

  • Skype

  • promotions

  • on premises

  • See 15 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

No Data

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low

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Integration Risk

medium

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low

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Migration Risk

No Data

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting