Comparison Summary
This comparison report of Verint Speech Analytics vs. Exotel is based on a specific set of business needs and context. The comparison uses 2067 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Verint Speech Analytics and Exotel
Verint Speech Analytics, and Exotel belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Verint Speech Analytics covers Sales Call Management with Phone Calls, Engagement Management with Omnichannel, Customer Feedback Management with Phone Calls, Contact List Management with Phone Calls, etc.
Exotel focuses on Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Engagement Management with Phone Calls, etc.
"The company has long been a powerhouse in the analytics space. " - CRM industry
"We’ve been using Exotel since BookRyde’s first baby step. It has really helped us implement and run SMS solutions seamlessly. Moreover, their prominent support has really helped us scale our communication. " - Raju Pardeshi
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Speech Analytics | Voice of the Customer (VoC) | Verint
Cloud Communication APIs for Calls, SMS, User verifications and more
Financials
IPO
SERIES D
Business Need
Total Processes
(we found evidences for)
20
50
Total Goals
(we found evidences for)
3
11
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Improve efficiency
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Enhance customer relationships
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Increase sales & revenue
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Acquire customers
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Enhance customer relationships
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Increase sales & revenue
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Improve internal communications
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Scale best practices
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Improve ROI
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Improve brand engagement
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Build brand awareness
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Improve digital and social presence
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Grow market share
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Improve efficiency
- See 8 more
Top Channels
Channels Used
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phone calls
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text SMS
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offline
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point of sale
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website
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e-mail
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mobile
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mass media
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radio
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events
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trade shows
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mobile app
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video
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social media
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chat
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Skype
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promotions
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on premises
- See 15 more
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phone calls
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text SMS
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offline
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point of sale
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website
-
e-mail
-
mobile
-
mass media
-
radio
-
events
-
trade shows
-
mobile app
-
video
-
social media
-
chat
-
Skype
-
promotions
-
on premises
- See 15 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
