Comparison Summary
This comparison report of Verint Speech Analytics vs. Toky is based on a specific set of business needs and context. The comparison uses 1943 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Verint Speech Analytics and Toky
Verint Speech Analytics, and Toky belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Verint Speech Analytics covers Sales Call Management with Phone Calls, Engagement Management with Omnichannel, Customer Feedback Management with Phone Calls, Contact List Management with Phone Calls, etc.
Toky focuses on Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Contact List Management with Phone Calls, etc.
"....by far the most used Conversational Intelligence platform in the world " - Orpus Research
"We are incredibly happy with Toky. We have tried so many VOIP providers and none come close to Toky in terms of speed of setup. Within 10 minutes we had a viable phone solution, and we were customers. " - Adrian G
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Speech Analytics | Voice of the Customer (VoC) | Verint
Toky | Business Phone System & Integrated VoIP Service
Financials
IPO
SEED
Business Need
Total Processes
(we found evidences for)
20
35
Total Goals
(we found evidences for)
3
7
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Improve efficiency
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Enhance customer relationships
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Increase sales & revenue
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Increase sales & revenue
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Improve internal communications
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Acquire customers
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Enhance customer relationships
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Improve digital and social presence
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Build brand awareness
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Improve consistency
- See 4 more
Top Channels
Channels Used
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phone calls
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text SMS
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website
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e-mail
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chat
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Whatsapp
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user generated content
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blogs
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mobile
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offline
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Slack
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point of sale
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video
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events
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trade shows
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on premises
- See 13 more
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phone calls
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text SMS
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website
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e-mail
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chat
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Whatsapp
-
user generated content
-
blogs
-
mobile
-
offline
-
Slack
-
point of sale
-
video
-
events
-
trade shows
-
on premises
- See 13 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
