Verint Speech Analytics vs Toky: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Verint Speech Analytics medium Failure Risk for Toky medium

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Comparison Summary

This comparison report of Verint Speech Analytics vs. Toky is based on a specific set of business needs and context. The comparison uses 1943 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Verint Speech Analytics and Toky

Verint Speech Analytics, and Toky belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Verint Speech Analytics covers Sales Call Management with Phone Calls, Engagement Management with Omnichannel, Customer Feedback Management with Phone Calls, Contact List Management with Phone Calls, etc.

Toky focuses on Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Contact List Management with Phone Calls, etc.

"....by far the most used Conversational Intelligence platform in the world " - Orpus Research

"Using Toky, I am able to manage my overseas business communications efficiently and effectively. While I am traveling overseas, my customers and suppliers can reach me as soon as i have an internet connection. Using Toky I can easily reach my custom...ers anywhere in the world in a cost effective manner. " - Adel H

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.

Verint Speech Analytics

Focus area

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

medium

Toky

Focus area

Toky is better than Verint Speech Analytics for

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

medium

Verint Speech Analytics

About

Speech Analytics | Voice of the Customer (VoC) | Verint

Toky | Business Phone System & Integrated VoIP Service

Financials

IPO

SEED

Business Need

Total Processes
(we found evidences for)

Total Goals
(we found evidences for)

Top Processes

Evidences indicate better relative satisfaction

sales call management

call recording

call searching

call transcription

engagement management

Read Reviews (12)

Read Reviews (14)

engaging and following up

Read Reviews (5)

Read Reviews (7)

customer feedback management

Read Reviews (9)

Read Reviews (1)

measuring customer satisfaction

Read Reviews (9)

Read Reviews (1)

contact list management

coaching

helpdesk management

Read Reviews (4)

Read Reviews (124)

knowledge management

Read Reviews (2)

Read Reviews (0)

sales document management

Read Reviews (0)

Read Reviews (3)

campaign management

Read Reviews (0)

Read Reviews (3)

sending & publishing communications

Read Reviews (0)

Read Reviews (39)

tracking & monitoring communications

Read Reviews (0)

Read Reviews (13)

communication management

Read Reviews (0)

Read Reviews (54)

sending & publishing communications

Read Reviews (0)

Read Reviews (39)

tracking & monitoring communications

collaboration

workflow management

Read Reviews (0)

Read Reviews (9)

generation of new leads

Read Reviews (0)

Read Reviews (5)

training & onboarding

telemarketing

SeealllessActivities

Top Goals

Goals Achieved

Improve efficiency
Enhance customer relationships
Increase sales & revenue

Increase sales & revenue
Improve internal communications
Acquire customers
Enhance customer relationships
Improve digital and social presence
Build brand awareness
Improve consistency
See 4 more

Top Channels

Channels Used

phone calls
text SMS
website
e-mail
chat
Whatsapp
user generated content
blogs
mobile
offline
Slack
point of sale
video
events
trade shows
on premises
See 13 more

phone calls
text SMS
website
e-mail
chat
Whatsapp
user generated content
blogs
mobile
offline
Slack
point of sale
video
events
trade shows
on premises
See 13 more

Failure Risk Guidance Security Report?

Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

No Data

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medium

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Integration Risk

medium

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low

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Migration Risk

No Data

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

Read peer / expert warnings.

Data

Data Import

Read peer / expert warnings.

Data Export

Read peer / expert warnings.

Support

24/7 Support

Read peer / expert warnings.

Email Support

Read peer / expert warnings.

Chat Support

Read peer / expert warnings.

Phone Support

Read peer / expert warnings.

Others

AI Powered

Read peer / expert warnings.

Custom Reports

Read peer / expert warnings.

Analytics

Read peer / expert warnings.

Verint Speech Analytics vs Toky: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Comparison Summary

This comparison report of Verint Speech Analytics vs. Toky is based on a specific set of business needs and context. The comparison uses 1943 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Verint Speech Analytics and Toky

Verint Speech Analytics, and Toky belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Verint Speech Analytics covers Sales Call Management with Phone Calls, Engagement Management with Omnichannel, Customer Feedback Management with Phone Calls, Contact List Management with Phone Calls, etc.

Toky focuses on Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Contact List Management with Phone Calls, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.

Verint Speech Analytics

Focus area

Software Failure Risk Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Toky

Focus area

Toky is better than Verint Speech Analytics for

Software Failure Risk Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Business Need

Top Processes

Top Goals

Top Channels

Failure Risk Guidance Security Report?

Compliance Risk

Security & Privacy Risk

Integration Risk

Migration Risk

IT and Other Capabilities

Data

Support

Others

Business Setting

Get a personalised risk report for Verint Speech Analytics

Get a personalised risk report for Toky

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.