Comparison Summary
This comparison report of Verint Speech Analytics vs. Upland InGenius is based on a specific set of business needs and context. The comparison uses 614 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Verint Speech Analytics and Upland InGenius
Verint Speech Analytics, and Upland InGenius belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Verint Speech Analytics covers Sales Call Management with Phone Calls, Engagement Management with Omnichannel, Customer Feedback Management with Phone Calls, Contact List Management with Phone Calls, etc.
Upland InGenius focuses on Customer Feedback Management with Promotions, Helpdesk Management with Phone Calls, Sales Call Management with Phone Calls, Engagement Management with Phone Calls, etc.
"The company has long been a powerhouse in the analytics space. " - CRM industry
"The ability to configure their product via the systems administration interface as well as the ability to customize CTI-driven workflows into ServiceNow is top notch. I highly recommend this product to others. " - Dan Blacker
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Upland InGenius
Focus area
Upland InGenius is better than Verint Speech Analytics for
Software Failure Risk
About
Speech Analytics | Voice of the Customer (VoC) | Verint
Deliver better service, sales, IT and HR support with CTI
Age
2010
Financials
IPO
PRIVATE
Business Need
Total Processes
(we found evidences for)
20
22
Total Goals
(we found evidences for)
3
4
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Improve efficiency
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Enhance customer relationships
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Increase sales & revenue
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Enhance customer relationships
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Acquire customers
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Improve ROI
-
Scale best practices
- See 1 more
Top Channels
Channels Used
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phone calls
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promotions
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offline
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on premises
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omnichannel
- See 2 more
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phone calls
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promotions
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offline
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on premises
-
omnichannel
- See 2 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
