Comparison Summary
This comparison report of Verint Unified VoC Platform vs. SAP Service Cloud is based on a specific set of business needs and context. The comparison uses 549 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Verint Unified VoC Platform and SAP Service Cloud
Verint Unified VoC Platform, and SAP Service Cloud belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Verint Unified VoC Platform covers Knowledge Management with E-Mail, Customer Feedback Management, Engagement Management with Website, Social Media Management with Social Media, etc.
SAP Service Cloud focuses on Engagement Management, Sales Document Management, Contact List Management with Omnichannel, Social Media Management with Offline, etc.
"GNC is a big company with many moving parts, but we’re all seeing the same feedback data, so we can coordinate and respond as one. Our customers have noticed, and we have clear evidence that the changes we made have had a positive impact on sales. " - GNC
"After reviewing the data, we are very happy with the results and how efficient our processes have become. In some cases, the artificial intelligence capability was closer than our agents were in choosing the correct service ticket category. " - Tracy Stone
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Voice of the Customer | Verint Systems
Service Cloud with experiences and resolutions across channels.
Age
1972
Financials
IPO
IPO
Business Need
Total Processes
(we found evidences for)
21
44
Total Goals
(we found evidences for)
4
2
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Improve efficiency
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Increase sales & revenue
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Acquire customers
- See 1 more
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Enhance customer relationships
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Acquire customers
Top Channels
Channels Used
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offline
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phone calls
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mobile
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omnichannel
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e-mail
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mobile app
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chat
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user generated content
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blogs
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social media
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point of sale
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events
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trade shows
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promotions
-
Facebook
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Whatsapp
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text SMS
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on premises
- See 15 more
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offline
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phone calls
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mobile
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omnichannel
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e-mail
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mobile app
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chat
-
user generated content
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blogs
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social media
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point of sale
-
events
-
trade shows
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promotions
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Facebook
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Whatsapp
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text SMS
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on premises
- See 15 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
