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Verint vs Oracle CX Sales: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Verint vs. Oracle CX Sales is based on a specific set of business needs and context. The comparison uses 4134 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Verint and Oracle CX Sales

Verint, HypeAuditor, Community Sift, etc., belong to a category of solutions that help Social Media Marketing, whereas Oracle CX Sales, Siebel CRM, SAP Customer Experience, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Verint covers Engagement Management, Service Automation with Phone Calls, Customer Feedback Management with Promotions, Workforce Scheduling & Forecasting, etc.

Oracle CX Sales focuses on Engagement Management, Social Media Management with Channel Partners, Relationship Management with Channel Partners, Collaboration with Offline, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Verint

Focus area

Verint is better than Oracle CX Sales for

Software Failure Risk

  • low

logo Oracle CX Sales

Focus area

Oracle CX Sales is better than Verint for

Software Failure Risk

  • medium

About

Verint | Innovating in digital, cloud and customer engagement transformation

Oracle CX Sales | Optimize Sales and Commerce Across All Channels

Age

1977

Financials

IPO

IPO

Business Need

Total Processes
(we found evidences for)

56

67

Total Goals
(we found evidences for)

5

11

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


sales call management


customer feedback management

measuring customer satisfaction

measuring net promoter score



knowledge management


customer case management


workflow management


performance management


training & onboarding



sales review & feedback





campaign management


segmentation and targeting


touchpoint management


channel management


follower management


sales document management

proposal & quote management

contract management


helpdesk management


communication management

tracking & monitoring communications

sending & publishing communications


lead qualification


competitive intelligence



opportunity management


lifetime value management


relationship management



loyalty management


social media analytics


social media management

social media analytics






creating contact list


contact list management

creating contact list


sales incentive management


generation of new leads



products & pricelist management


conversion management


account management


pipeline management


subscription management





Top Goals

Goals Achieved

  • Improve efficiency

  • Improve consistency

  • Improve internal communications

  • Improve brand engagement

  • Manage risk

  • See 2 more
  • Enhance customer relationships

  • Increase sales & revenue

  • Scale best practices

  • Improve stakeholder relations

  • Acquire customers

  • Grow market share

  • Improve internal communications

  • Improve efficiency

  • Improve ROI

  • Establish thought leadership

  • Launch new products

  • See 8 more

Top Channels

Channels Used

  • channel partners

  • phone calls

  • promotions

  • social media

  • e-mail

  • offline

  • mobile

  • on premises

  • chat

  • Slack

  • user generated content

  • blogs

  • website

  • video

  • events

  • trade shows

  • omnichannel

  • See 14 more
  • channel partners

  • phone calls

  • promotions

  • social media

  • e-mail

  • offline

  • mobile

  • on premises

  • chat

  • Slack

  • user generated content

  • blogs

  • website

  • video

  • events

  • trade shows

  • omnichannel

  • See 14 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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low

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Migration Risk

low

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medium

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Business Setting