Overview: Viber and Discourse as Community Management Category solutions.
Viber and Discourse both serve the Community Management category but cater to different needs. Viber excels in facilitating internal communication within large enterprises, with robust communication and security features, while offering extensive vendor support. Discourse focuses on community building and engagement for enterprise users, providing tools for collaboration and knowledge management, with fewer support options available.
Viber: Viber is a secure messaging and calling app that offers free international calls, text messaging, and media sharing. Features include voice and video calls, group chats, communities, stickers, and disappearing messages.
Discourse: Discourse is modern forum software for building civilized communities. It can be used as a mailing list, discussion forum, or long-form chat room.
Viber and Discourse: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
Viber offers strong support for communication management and collaboration, catering to enterprises' need for streamlined internal processes. read more →
Discourse provides capabilities in engagement management and community building, targeting users focused on fostering community interactions. read more →
Business Goals
Viber helps improve internal communications and strengthen customer relationships, aligning with enterprises' goals to boost engagement. read more →
Discourse aids in scaling best practices and improving communications, supporting businesses aiming to enhance their community presence. read more →
Core Features
Viber's core features include comprehensive security, data import/export, and custom reporting, meeting enterprises' needs for data management and security. read more →
Discourse features analytics and ease of data migration, serving users interested in community insights and flexible platform use. read more →
Vendor Support
Viber provides extensive vendor support through 24/7, phone, and chat options, appealing to businesses that prioritize reliable support. read more →
Discourse has limited vendor support, primarily via 24/7 and chat, which may suit businesses comfortable with minimal support channels. read more →
Segments and Industries
Viber is widely used by large enterprises and spans industries like IT and Education, showcasing its adaptability for large, diverse organizations. read more →
Discourse is geared towards enterprises and the software industry, reflecting its focus on niche community engagement needs. read more →
Operational Alignment
Viber fits well in large organizational workflows, offering comprehensive communication solutions for complex operational needs. read more →
Discourse integrates into environments focused on content creation and community interaction, suitable for smaller-scale operations. read more →
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Most deployed common Use Cases for Viber and Discourse
How efficiently Does Viber and Discourse manage your Engagement Management?
What benefits does Viber and Discourse offer for Collaboration?
Viber in Action: Unique Use Cases
What Are the key features of Viber for Communication Management?
Why is Viber the best choice for Conference Call Management?
What makes Viber ideal for Contact List Management?
Discourse in Action: Unique Use Cases
Why is Discourse the best choice for Community Building?
How can Discourse optimize your Advertisement Workflow?
Alternatives
Integrations
Few Viber Integrations
Few Discourse Integrations
News
Latest Viber News
Calls from foreign numbers on Viber, the Information and Privacy Agency reacts - gives some recommendations - Telegrafi
The Information and Privacy Agency gives advice on receiving calls from foreign numbers on Viber.