Overview: Viber and Discourse as Community Management Category solutions.

Viber and Discourse both serve the Community Management category but cater to different needs. Viber excels in facilitating internal communication within large enterprises, with robust communication and security features, while offering extensive vendor support. Discourse focuses on community building and engagement for enterprise users, providing tools for collaboration and knowledge management, with fewer support options available.

Viber and Discourse: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Viber offers strong support for communication management and collaboration, catering to enterprises' need for streamlined internal processes. read more →

Discourse provides capabilities in engagement management and community building, targeting users focused on fostering community interactions. read more →

Business Goals

Viber helps improve internal communications and strengthen customer relationships, aligning with enterprises' goals to boost engagement. read more →

Discourse aids in scaling best practices and improving communications, supporting businesses aiming to enhance their community presence. read more →

Core Features

Viber's core features include comprehensive security, data import/export, and custom reporting, meeting enterprises' needs for data management and security. read more →

Discourse features analytics and ease of data migration, serving users interested in community insights and flexible platform use. read more →

Vendor Support

Viber provides extensive vendor support through 24/7, phone, and chat options, appealing to businesses that prioritize reliable support. read more →

Discourse has limited vendor support, primarily via 24/7 and chat, which may suit businesses comfortable with minimal support channels. read more →

Segments and Industries

Viber is widely used by large enterprises and spans industries like IT and Education, showcasing its adaptability for large, diverse organizations. read more →

Discourse is geared towards enterprises and the software industry, reflecting its focus on niche community engagement needs. read more →

Operational Alignment

Viber fits well in large organizational workflows, offering comprehensive communication solutions for complex operational needs. read more →

Discourse integrates into environments focused on content creation and community interaction, suitable for smaller-scale operations. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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medium

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Migration Risk

medium

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Import

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Data Export

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Support

Chat Support

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24/7 Support

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Phone Support

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Email Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for Viber and Discourse

Why is Viber and Discourse the best choice for Engagement Management?

Viber and Discourse both focus on engagement, but they use different strategies. Viber emphasizes direct communication with individuals through features like group chats and video calls, while Discourse prioritizes building community and discussion through forum features. Viber excels in reaching a large audience and providing personalized experiences, but it lacks the depth of engagement found in Discourse. Discourse offers robust discussion forums, promoting active participation and fostering community interaction, however, it can be more challenging to manage user comments.

"...On-premise customer engagement & communication tool that lets small to large businesses perform international calls, promoting brand visibility using group chats, video calls, sticker content & more...." Peer review from Rakuten Viber

"...Speaking to the discussion side, community members are more prone to engage here as well...." Peer review by Krys L, Product Manager

What makes Viber and Discourse ideal for Collaboration?

Viber facilitates collaboration through video calls, allowing users to connect with colleagues, family, and friends. Discourse focuses on collaborative discussions, enabling users to work together on projects and provide support within a community. Viber's strength lies in its ease of use for communication and collaboration, while Discourse excels in fostering sustained discussions and collaborative idea development. Both tools offer features for collaborative efforts, but they differ in their emphasis and functionality.

"...It is used for communication outside of the office, as well as informal video conferencing sessions...." Peer review by Victoria L., Graduate Teaching Assistant, Kansas State University

"...As an open source project, the level of innovation and collaboration from multiple stakeholders appears to be well beyond what any private company could sustain...." Peer review by Administrator