Discourse Overview

Discourse facilitates vibrant community interactions through its modern forum software. It supports various communication formats, including mailing lists, discussion forums, and long-form chat rooms. This versatility enables users to tailor their community spaces to specific needs, fostering engagement and collaboration. Discourse empowers organizations to create and manage their own community platforms, ensuring a sense of ownership and control. The software's capabilities are designed to handle thriving communities with ease, backed by world-class hosted customer support. Businesses can leverage Discourse to build and maintain interactive, civilized communities that enhance user engagement and participation.

Use Cases

Customers recommend Engagement Management, Community Building, Collaboration, as the business use cases that they have been most satisfied with while using Discourse.

Other use cases:

  • Sending & Publishing Communications
  • Advertisement
  • Sharing Knowledge
  • Workflow Management
  • Social Media Analytics
  • Proposal & Quote Management
  • Content Sharing
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Business Priorities

Scale Best Practices and Improve Internal Communications are the most popular business priorities that customers and associates have achieved using Discourse.

Other priorities:

  • Acquire Customers
  • Enhance Customer Relationships
  • Launch New Products
See all business priorities See less business priorities

Discourse Use-Cases and Business Priorities: Customer Satisfaction Data

Discourse works with different mediums / channels such as User Generated Content. Blogs. Social Media etc.

Discourse's features include Widgets, Alerts: Popups & Notifications, Dashboard, etc. and Discourse support capabilities include Chat Support, 24/7 Support, Email Support, etc. also Discourse analytics capabilities include Analytics, and Custom Reports.

Reviews

"...I am able to get more emails out and interact with our customers more efficiently...." Peer review by User

Discourse, Zapnito, Bettermode, Socialengine, Forj, etc., all belong to a category of solutions that help Community Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Discourse is modern forum software for building civilized communities. It can be used as a mailing list, discussion forum, or long-form chat room.

Popular Business Setting

for Discourse

Top Industries

  • Computer Software
  • Research
  • Retail

Popular in

  • Mid Market
  • Small Business
  • Large Enterprise

Discourse is popular in Computer Software, Research, and Retail and is widely used by Mid Market, Small Business, and Large Enterprise.

Comprehensive Insights on Discourse Use Cases

What Are the key features of Discourse for Engagement Management?

How does Discourse facilitate Community Building?

What makes Discourse ideal for Collaboration?

Why is Discourse the best choice for Sending & Publishing Communications?

18+ more Business Use Cases

13 buyers and buying teams have used Cuspera to assess how well Discourse solved their Community Management needs. Cuspera uses 566 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Community Management needs.

Case Studies

Health, Wellness and Fitness

CASE STUDY OT Potential Club

Discourse helped OT Potential Club launch their MVP for just $5,000 instead of $100,000. The platform made it easy for non-technical founders to set up a gated community for occupational therapists. ...Customization options let them build tools for learning and engagement. Features like badges, surveys, and plugins supported growth. The community now has over 2,000 members from 42 countries and a mailing list of 20,000. Discourse enabled OT Potential Club to create a thriving, global professional network.

Computer Software

CASE STUDY Katalon

Discourse Enterprise hosting helped Katalon boost community engagement. Katalon moved from self-hosting an older Discourse version to the enterprise solution. The upgrade gave them better support, mo...re features, and strong customer service. After switching, Katalon saw more activity and positive sentiment in their community. Post frequency increased, and the team expects engagement to keep growing as they use more Discourse features.

Information Technology and Services

CASE STUDY Lawrence Systems

Discourse helped Lawrence Systems build a strong online community. Tom Lawrence wanted a better way to connect with his audience beyond YouTube comments. He chose Discourse for its modern features, e...asy upgrades, and strong data control. The forum now has 5,000 users and grows as the YouTube channel grows. Discourse makes it easy for users to find answers and for Tom to engage with his community every day.

Information Technology and Services

CASE STUDY Okteto

Okteto used Discourse to build a stronger developer community. They moved from Slack because Slack kept knowledge locked away and hard to find. With Discourse, Okteto made community discussions publi...c and easy to search. This helped their users share best practices and learn from each other. Okteto's founder said Discourse helped their community grow and keep valuable knowledge available to everyone.

Computer Software

CASE STUDY SailPoint

Discourse helped SailPoint redesign their developer community. SailPoint wanted a platform focused on online discussions and easy to customize. Discourse provided tools, APIs, and an open-source plat...form that fit SailPoint’s needs. The Discourse team worked efficiently and matched the design to SailPoint’s brand. SailPoint’s developer community now feels organized and easy to use, with positive feedback from users.

Financial Services

CASE STUDY Revolut

Discourse helped Revolut build a strong online community for its global customer base. Revolut needed a platform with dynamic features, SSO, and API integrations. Discourse offered real-time notifica...tions, customizable categories, and advanced moderation tools. The community grew from 100,000 to 40 million customers. Discourse’s analytics and scalability supported Revolut’s growth and improved customer engagement.

Frequently Asked Questions(FAQ)

for Discourse

What is Discourse?

Discourse is a community management platform used as a mailing list, discussion forum, long-form chat room, and more. It helps to scale best practices and acquire customers.

Discourse is 100% open source forum software that pares all the complexity away and puts just the essential stuff on screen. It consists of all the modern amenities expected from the social website like Twitter or Facebook.

Discourse features include dynamic notifications on receiving new posts or quotes, expand the context of each post, and also in quotes, to reveal the full conversation without losing the place, automatic link expansion to provide additional context and information, and many more.

What is Discourse used for?

Discourse is a Community Management Software mainly used by its customers to Scale Best Practices and Improve Internal Communications by Engagement Management, Community Building and Collaboration .

What are the top features of Discourse?

Widgets, Alerts: popups & Notifications and Dashboard are some of the top features of Discourse.

Who uses Discourse?

Discourse is used by Computer Software, Research and Retail among other industries.

What are Discourse alternatives?

Zapnito, Bettermode, Socialengine and Forj are popular alternatives for Discourse.
lightning

Peers used Discourse for engagement management and community building

Discourse Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.61/5 ★

Read Reviews (3)
Analytics

4.50/5 ★

Read Reviews (17)
Custom Reports

3.58/5 ★

Read Reviews (36)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.61/5 ★

Read Reviews (3)
Analytics

4.50/5 ★

Read Reviews (17)
Custom Reports

3.58/5 ★

Read Reviews (36)

Software Failure Risk Guidance

?

for Discourse

Overall Risk Meter

Low Medium High

Top Failure Risks for Discourse

Civilized Discourse Construction Kit, Inc Profile

Company Name

Civilized Discourse Construction Kit, Inc

Company Website

https://www.discourse.org/

HQ Location

Employees

1-10

Social

Financials

SEED