Discourse Overview

Discourse facilitates vibrant community interactions through its modern forum software. It supports various communication formats, including mailing lists, discussion forums, and long-form chat rooms. This versatility enables users to tailor their community spaces to specific needs, fostering engagement and collaboration. Discourse empowers organizations to create and manage their own community platforms, ensuring a sense of ownership and control. The software's capabilities are designed to handle thriving communities with ease, backed by world-class hosted customer support. Businesses can leverage Discourse to build and maintain interactive, civilized communities that enhance user engagement and participation.

Use Cases

Customers recommend Engagement Management, Community Building, Collaboration, as the business use cases that they have been most satisfied with while using Discourse.

Other use cases:

  • Sending & Publishing Communications
  • Advertisement
  • Sharing Knowledge
  • Workflow Management
  • Social Media Analytics
  • Proposal & Quote Management
  • Content Sharing
See all use cases See less use cases

Business Priorities

Scale Best Practices and Improve Internal Communications are the most popular business priorities that customers and associates have achieved using Discourse.

Other priorities:

  • Acquire Customers
  • Enhance Customer Relationships
  • Launch New Products
See all business priorities See less business priorities

Discourse Use-Cases and Business Priorities: Customer Satisfaction Data

Discourse works with different mediums / channels such as User Generated Content. Blogs. Social Media etc.

Discourse's features include Widgets, Alerts: Popups & Notifications, Dashboard, etc. and Discourse support capabilities include Chat Support, 24/7 Support, Email Support, etc. also Discourse analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Discourse is solving the problem of community engagement within a niche...." Peer review by Collin K, Tax Intern, Accounting

Peer review evidence (same sources as the product rating summary)

"...This worked ok as a mailing list and enjoyed the forum option for fans to get engaged...." Peer review by Agency
"...It also allows the community to provide support to each other in a healthy and positive environment (a rare thing on the Internet these days) Discourse has given us the freedom to build a Community that caters precisely to our customers needs...." Discourse customers
"...At the core of any great team collaboration is trust...." 7 Invaluable Marketing Skills That Help Teams Produce Consistently Great Content

Discourse, Zapnito, Bettermode, Socialengine, Forj, etc., all belong to a category of solutions that help Community Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Discourse is modern forum software for building civilized communities. It can be used as a mailing list, discussion forum, or long-form chat room.

Popular Business Setting

for Discourse

Top Industries

  • Computer Software
  • Research
  • Retail

Popular in

  • Mid Market
  • Small Business
  • Large Enterprise

Discourse is popular in Computer Software, Research, and Retail and is widely used by Mid Market, Small Business, and Large Enterprise.

Discourse Customer wins, Customer success stories, Case studies

What benefits does Discourse offer for Engagement Management?

How does Discourse facilitate Community Building?

How does Discourse address your Collaboration Challenges?

Why is Discourse the best choice for Sending & Publishing Communications?

13 buyers and buying teams have used Cuspera to assess how well Discourse solved their Community Management needs. Cuspera uses 566 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Community Management needs.

Twitch - Entertainment - entertainment

Discourse helped Twitch build a strong online community. Twitch found the software very reliable. The platform made it easy for users to connect and share. Discourse supported community engagement an...d self-service. Twitch praised Discourse as the most amazing tool they have used.

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Discourse - Internet - Internet

Discourse used a product-led growth strategy to reach $10M ARR with only one salesperson. The company focused on inbound sales and self-serve plans, letting customers try the product with free trials.... Strict usage limits and strong customer support helped keep retention high. Discourse did not invest in marketing or outbound sales for the first five years. Half of their revenue came from low-cost self-serve customers, and the team grew to 65 people before hiring official sales staff.

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Celigo - Information Technology And Services - Information Technology and Services

Celigo used Discourse to build a new online community. Their old platform had poor search and low engagement. Discourse offered better search, AI features, and easy setup. Celigo migrated all members... and content in a few weeks. After switching, they doubled monthly member engagement. Members now find answers faster and interact more often.

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Revolut - Financial Services - Financial Services

Revolut used Discourse to build a thriving online community for its 40 million customers. The platform's integration features, single sign-on, and real-time notifications made it easy for users to jo...in and engage. Revolut shifted from informal to structured community management, using Discourse's moderation and analytics tools to foster engagement and safety. The community enabled fast feedback, peer support, and increased customer satisfaction. Discourse scaled with Revolut's rapid growth, supporting global expansion and localized content.

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Katalon - Information Technology And Services - Information Technology and Services

Katalon upgraded from a self-hosted Discourse instance to Discourse Enterprise hosting. The goal was to boost community engagement and support their growth roadmap. After switching, Katalon saw more ...frequent posts and improved sentiment in their user community. The team valued Discourse's responsive customer support and flexible, open-source platform. Katalon expects engagement to keep rising as they use more Discourse features.

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Elastic - Information Technology And Services - Information Technology and Services

Elastic used the Discourse Automation plugin to improve community support. The Elastic team faced many private messages from users hesitant to post publicly. Discourse worked with Elastic to add an a...uto-responder feature for personal messages. This helped guide users to ask questions in public forums. The change made support more consistent and helped build a stronger knowledge base.

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Frequently Asked Questions(FAQ)

for Discourse

What is Discourse?

Discourse is a community management platform used as a mailing list, discussion forum, long-form chat room, and more. It helps to scale best practices and acquire customers.

Discourse is 100% open source forum software that pares all the complexity away and puts just the essential stuff on screen. It consists of all the modern amenities expected from the social website like Twitter or Facebook.

Discourse features include dynamic notifications on receiving new posts or quotes, expand the context of each post, and also in quotes, to reveal the full conversation without losing the place, automatic link expansion to provide additional context and information, and many more.

What is Discourse used for?

Discourse is a Community Management Software mainly used by its customers to Scale Best Practices and Improve Internal Communications by Engagement Management, Community Building and Collaboration .

What are the top features of Discourse?

Widgets, Alerts: popups & Notifications and Dashboard are some of the top features of Discourse.

Who uses Discourse?

Discourse is used by Computer Software, Research and Retail among other industries.

What are Discourse alternatives?

Zapnito, Bettermode, Socialengine and Forj are popular alternatives for Discourse.
lightning

Peers used Discourse for engagement management and community building

Discourse Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.61/5 ★

Read Reviews (3)
Analytics

4.50/5 ★

Read Reviews (17)
Custom Reports

3.58/5 ★

Read Reviews (36)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.61/5 ★

Read Reviews (3)
Analytics

4.50/5 ★

Read Reviews (17)
Custom Reports

3.58/5 ★

Read Reviews (36)

Software Failure Risk Guidance

?

for Discourse

Overall Risk Meter

Low Medium High

Top Failure Risks for Discourse

Civilized Discourse Construction Kit, Inc News

Company

Discourse is Not Going Closed Source

Discourse reaffirms its commitment to open-source software, countering Cal.com's decision to close its codebase due to AI-related security concerns. Discourse emphasizes that open-source transparency enhances security by allowing broader defensive scrutiny. The company uses AI tools for vulnerability scanning, maintaining a proactive security posture. Discourse's open-source approach supports community-driven security improvements and rapid vulnerability patching.

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Product

How We Built the Upcoming Changes System for Gradual Product Rollouts in Discourse

Discourse has introduced an "upcoming changes" system to manage gradual product rollouts, enhancing admin awareness and control over new features. This system uses feature flags and an admin-accessible page to inform about changes, allowing early opt-ins and feedback. The system aims to reduce disruptions and support fast-paced development, with changes progressing from Experimental to Stable status.

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Civilized Discourse Construction Kit, Inc Profile

Company Name

Civilized Discourse Construction Kit, Inc

Company Website

https://www.discourse.org/

HQ Location

Employees

1-10

Social

Twitter

Financials

SEED