Discourse: Use-Cases, Insights and Reviews | 2025 Cuspera

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Discourse - 100% open source discussion platform

Discourse Overview

Discourse facilitates vibrant community interactions through its modern forum software. It supports various communication formats, including mailing lists, discussion forums, and long-form chat rooms. This versatility enables users to tailor their community spaces to specific needs, fostering engagement and collaboration. Discourse empowers organizations to create and manage their own community platforms, ensuring a sense of ownership and control. The software's capabilities are designed to handle thriving communities with ease, backed by world-class hosted customer support. Businesses can leverage Discourse to build and maintain interactive, civilized communities that enhance user engagement and participation.

Use Cases

Customers recommend Engagement Management, Community Building, Collaboration, as the business use cases that they have been most satisfied with while using Discourse.

Other use cases:

Sending & Publishing Communications
Advertisement
Sharing Knowledge
Workflow Management
Social Media Analytics
Proposal & Quote Management
Content Sharing

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Business Priorities

Scale Best Practices and Improve Internal Communications are the most popular business priorities that customers and associates have achieved using Discourse.

Other priorities:

Acquire Customers
Enhance Customer Relationships
Launch New Products

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Discourse Use-Cases and Business Priorities: Customer Satisfaction Data

Discourse works with different mediums / channels such as User Generated Content. Blogs. Social Media etc.

Discourse's features include Widgets, Alerts: Popups & Notifications, Dashboard, etc. and Discourse support capabilities include Chat Support, 24/7 Support, Email Support, etc. also Discourse analytics capabilities include Analytics, and Custom Reports.

Reviews

"...As an open source project, the level of innovation and collaboration from multiple stakeholders appears to be well beyond what any private company could sustain...." Peer review by Administrator

Discourse, Zapnito, Bettermode, Socialengine, Forj, etc., all belong to a category of solutions that help Community Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Discourse is modern forum software for building civilized communities. It can be used as a mailing list, discussion forum, or long-form chat room.

Popular Business Setting

for Discourse

Top Industries

Computer Software
Research
Retail

Popular in

Mid Market
Small Business
Large Enterprise

Discourse is popular in Computer Software, Research, and Retail and is widely used by Mid Market, Small Business, and Large Enterprise.

Discourse Customer wins, Customer success stories, Case studies

How does Discourse address your Engagement Management Challenges?

What benefits does Discourse offer for Community Building?

What benefits does Discourse offer for Collaboration?

What Are the key features of Discourse for Sending & Publishing Communications?

How efficiently Does Discourse manage your Advertisement?

13 buyers and buying teams have used Cuspera to assess how well Discourse solved their Community Management needs. Cuspera uses 566 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Community Management needs.

Coinbase - Financial Services

Coinbase used Discourse to build a community forum for bitcoin users. Their goal was to reduce email support requests and make answers easy to find. The forum improved SEO by letting customers ask qu...estions in their own words. Coinbase balanced a knowledgebase with the forum to provide both official answers and community help. They saw increased search engine traffic after a year. The forum also helped protect users from phishing by limiting new user links.

UiPath - Computer Software

UiPath used Discourse to build a strong product community. They needed a platform to support rapid user growth and provide instant feedback. Discourse offered customization, user support, and improve...d search rankings. By 2018, 70% of UiPath’s web traffic was between their Discourse community and documentation. UiPath empowered over 60 MVPs and expanded their community with local chapter events.

carwow - Automotive

Discourse helped carwow improve remote work by enabling better asynchronous collaboration. Before Discourse, carwow struggled with chat tools like Slack, making it hard to keep up with important conv...ersations. With Discourse, over 30% of employees now use the platform for richer, more detailed discussions. Employees can find key information easily and do not feel pressured to stay online all day. Discourse integrates with Slack, letting carwow keep short-term chats while saving important conversations for later.

Celigo - Information Technology And Services

Discourse helped Celigo double their monthly community engagement after migrating from their old support platform. Celigo needed a better way for users to connect and share knowledge. Discourse offer...ed easy setup, strong search, built-in AI features, and deep analytics. Members now find answers faster and interact more. Celigo’s community is more active and useful, driving higher participation and loyalty.

Discourse - Computer Software

Discourse used a product-led growth strategy to reach $10M ARR with only one salesperson. They focused on building an open-source forum product and encouraged self-serve adoption with free trials. St...rict usage limits and strong customer support helped retention. Half of their revenue came from low-cost self-serve plans. They scaled efficiently by not investing in sales or marketing for the first five years.

eCommerceFuel - Internet

Discourse helped eCommerceFuel build and monetize a private community for over 1200 e-commerce sellers. The founder started with a free model, then switched to paid memberships, keeping early members... free for life. Most revenue now comes from membership dues. The community uses Discourse as its core platform, with added review and member directories. They see 400 new topics and 5000 posts each month, and use multiple payment methods to reduce churn.

Frequently Asked Questions(FAQ)

for Discourse

What is Discourse?

Discourse is a community management platform used as a mailing list, discussion forum, long-form chat room, and more. It helps to scale best practices and acquire customers.

Discourse is 100% open source forum software that pares all the complexity away and puts just the essential stuff on screen. It consists of all the modern amenities expected from the social website like Twitter or Facebook.

Discourse features include dynamic notifications on receiving new posts or quotes, expand the context of each post, and also in quotes, to reveal the full conversation without losing the place, automatic link expansion to provide additional context and information, and many more.

What is Discourse used for?

Discourse is a Community Management Software mainly used by its customers to Scale Best Practices and Improve Internal Communications by Engagement Management, Community Building and Collaboration .