Overview: Viber and Khoros Communities as Community Management Category solutions.

Viber excels in communication management with robust capabilities for large enterprises, featuring 24/7 support and strong data security. Khoros Communities offers dynamic engagement tools, focusing on social media management, and is favored by mid-market businesses for building brand awareness.

Viber: Viber is a secure messaging and calling app that offers free international calls, text messaging, and media sharing. Features include voice and video calls, group chats, communities, stickers, and disappearing messages.

Khoros Communities: Khoros-communities helps brands create digital spaces for customer interactions. Brands can enhance customer engagement by facilitating answers, peer connections, and idea sharing.

Viber and Khoros Communities: Best activities based on customer satisfaction

Activities: Viber vs Khoros Communities

Discover and compare top business activities, Q&A, and peer reviews for Viber vs Khoros Communities to help find the right fit for your needs.

Viber Khoros Communities

communication management
sending & publishing communications
collaboration
conference call management
engagement management
engaging and following up
social media management
social media analytics
content management

Key Capabilities Supported

Viber supports communication management and collaboration, addressing enterprise needs for seamless internal communications. read more →

Khoros Communities enhances engagement and social media management, ideal for teams focused on external customer interaction. read more →

Business Goals

Viber aims to improve internal communications and enhance customer relationships, aligning with large enterprises' strategic objectives. read more →

Khoros Communities targets customer acquisition and relationship enhancement, suitable for businesses building ROI and brand awareness. read more →

Core Features

Viber offers data export, custom reports, and top-notch security, making it well-suited for enterprises prioritizing data management. read more →

Khoros Communities provides custom reports and analytics, geared towards companies focusing on content and social media analytics. read more →

Vendor Support

Viber provides extensive 24/7 support via phone, and chat, catering to complex enterprise environments. read more →

Khoros Communities offers 24/7 phone support, helpful for businesses looking for reliable assistance in diverse platforms. read more →

Segments and Industries

Viber is mainly used by large and enterprise-level organizations across various industries, with education and IT services being prominent sectors. read more →

Khoros Communities serves primarily mid-market and small enterprises, with strong adoption in the computer software industry. read more →

Operational Alignment

Viber integrates well into large-scale operations with its emphasis on communication and compliance for extensive teams. read more →

Khoros Communities fits mid-market companies, facilitating engagement across social media and user-generated content platforms. read more →

Applying your context and needs changes the comparison

IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Import

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Data Export

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Support

24/7 Support

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Email Support

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Chat Support

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Phone Support

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Others

AI Powered

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Custom Reports

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Analytics

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Business Setting

Popular in Industry

Education (13.0%)
Information Technology And Services (13.0%)
Computer Software (10.0%)

Computer Software (67.0%)
Information Technology And Services (10.0%)
Telecommunications (4.0%)

Popular in Segments

SMB and MidMarket (67.0%)
Enterprise (33.0%)

SMB and MidMarket (25.0%)
Enterprise (75.0%)

Most deployed common Use Cases for Viber and Khoros Communities

Why is Viber and Khoros Communities the best choice for Engagement Management?

Viber and Khoros Communities are both tools for customer engagement. Viber focuses on direct interactions through messaging, calls, and social media channels. Khoros Communities, on the other hand, provides a platform for creating online communities where users can engage with each other and the brand. The limitations of these tools include that Viber lacks widespread recognition among users, while Khoros Communities may have a steep learning curve for some users.

"...On-premise customer engagement & communication tool that lets small to large businesses perform international calls, promoting brand visibility using group chats, video calls, sticker content & more...." Peer review from Rakuten Viber

"...Engagement skyrocketing at Barclaycard...." Peer review by Eric E., Manager - EMC Digital, Charlotte, Information Technology and Services

Viber in Action: Unique Use Cases

What makes Viber ideal for Communication Management?

What makes Viber ideal for Collaboration?

How does Viber facilitate Conference Call Management?

How can Viber optimize your Contact List Management Workflow?

Khoros Communities in Action: Unique Use Cases

What benefits does Khoros Communities offer for Helpdesk Management?

What solutions does Khoros Communities provide for Content Management?

What benefits does Khoros Communities offer for Knowledge Management?

Integrations

Ecosystem partners each product commonly connects with.

Viber

News

Latest Viber news

ChatGPT is now on Viber, here's what you can do with it

Viber has integrated ChatGPT into its platform, enhancing user experience with AI tools. Users can now summarize conversations, rewrite messages, translate text, and edit images directly within the app. The integration maintains Viber's end-to-end encryption, ensuring privacy. Some features require signing in with a ChatGPT account, and availability varies by region and device.

08/07/2026 - source

Latest Khoros Communities news

After Its IgniteTech Acquisition, Khoros Unveils Aurora AI and Iris AI

Khoros, following its acquisition by IgniteTech, has launched two AI-native platforms: Aurora AI and Iris AI. Aurora AI is a community platform that transforms customer interactions into valuable data, enhancing moderation and lifecycle management. Iris AI is a social media management engine offering real-time analytics and engagement routing in 187 languages. These platforms signify a strategic shift towards AI-driven community and social intelligence.

14/04/2026 - source