Overview: Viber and Salesforce Community Cloud as Community Management Category solutions.
Viber and Salesforce Community Cloud both cater to community management needs but focus on different areas. Viber excels in robust communications and comprehensive support services, making it suitable for large enterprises. In contrast, Salesforce Community Cloud shines in engagement and customer relationship building, making it ideal for enterprises seeking customer-centric growth. Each platform offers distinct capabilities to support varied strategic goals and operational workflows, reflecting their suitability across diverse customer segments and industries.
Viber and Salesforce Community Cloud: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
Viber focuses on communication management, effective sending & publishing, and diverse collaboration tools. read more →
Salesforce Community Cloud emphasizes engagement and knowledge management, along with community building. read more →
Business Goals
Viber aids businesses in improving internal communications and enhancing customer relationships. read more →
Salesforce Community Cloud helps acquire new customers and enhances customer relationships, aligning with growth-centered strategies. read more →
Core Features
Viber supports extensive data export and security features, along with ease of migration to support large-scale operations. read more →
Salesforce Community Cloud offers deep integration and analytics, enhancing data-driven decision making. read more →
Vendor Support
Viber provides comprehensive 24/7 support with phone and chat options to meet complex customer requirements. read more →
Salesforce Community Cloud offers reliable 24/7 support and multiple contact options, suiting various operational needs. read more →
Segments and Industries
Viber serves mainly large enterprises across diverse sectors, with significant presence in IT and education. read more →
Salesforce Community Cloud is favored by enterprises, especially within the software and IT services sector. read more →
Operational Alignment
Viber integrates into large-scale environments and supports a wide range of communication channels. read more →
Salesforce Community Cloud fits into enterprises seeking seamless community and engagement workflows. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Most deployed common Use Cases for Viber and Salesforce Community Cloud
What benefits does Viber and Salesforce Community Cloud offer for Engagement Management?
How efficiently Does Viber and Salesforce Community Cloud manage your Collaboration?
How can Viber and Salesforce Community Cloud optimize your Contact List Management Workflow?
Viber in Action: Unique Use Cases
What makes Viber ideal for Communication Management?
How does Viber address your Conference Call Management Challenges?
Salesforce Community Cloud in Action: Unique Use Cases
What solutions does Salesforce Community Cloud provide for Knowledge Management?
What Are the key features of Salesforce Community Cloud for Community Building?
Alternatives
Integrations
Few Viber Integrations
Few Salesforce Community Cloud Integrations
News
Latest Viber News
Calls from foreign numbers on Viber, the Information and Privacy Agency reacts - gives some recommendations - Telegrafi
The Information and Privacy Agency gives advice on receiving calls from foreign numbers on Viber.
Latest Salesforce Community Cloud News
Salesforce rolls out its latest 'digital labor' AI tools - Tech Brew
Salesforce introduces Agentforce 2.0, an AI platform with new skills for digital labor, enhancing marketing and sales tasks. It integrates with Slack and is adopted by companies like Accenture and IBM.
