Overview: Viber and Salesforce Community Cloud as Community Management Category solutions.

Viber and Salesforce Community Cloud both cater to community management needs but focus on different areas. Viber excels in robust communications and comprehensive support services, making it suitable for large enterprises. In contrast, Salesforce Community Cloud shines in engagement and customer relationship building, making it ideal for enterprises seeking customer-centric growth. Each platform offers distinct capabilities to support varied strategic goals and operational workflows, reflecting their suitability across diverse customer segments and industries.

Viber: Viber is a secure messaging and calling app that offers free international calls, text messaging, and media sharing. Features include voice and video calls, group chats, communities, stickers, and disappearing messages.

Salesforce Community Cloud: Salesforce's Digital Experience Platform enables rapid deployment of data-driven sites, portals, and apps. Customer journeys are seamlessly connected across various touchpoints.

Viber and Salesforce Community Cloud: Best Use cases based on the customer satisfaction data

Viber

4.3

Salesforce Community Cloud

4.1

Key Capabilities Supported

Viber focuses on communication management, effective sending & publishing, and diverse collaboration tools. read more →

Salesforce Community Cloud emphasizes engagement and knowledge management, along with community building. read more →

Business Goals

Viber aids businesses in improving internal communications and enhancing customer relationships. read more →

Salesforce Community Cloud helps acquire new customers and enhances customer relationships, aligning with growth-centered strategies. read more →

Core Features

Viber supports extensive data export and security features, along with ease of migration to support large-scale operations. read more →

Salesforce Community Cloud offers deep integration and analytics, enhancing data-driven decision making. read more →

Vendor Support

Viber provides comprehensive 24/7 support with phone and chat options to meet complex customer requirements. read more →

Salesforce Community Cloud offers reliable 24/7 support and multiple contact options, suiting various operational needs. read more →

Segments and Industries

Viber serves mainly large enterprises across diverse sectors, with significant presence in IT and education. read more →

Salesforce Community Cloud is favored by enterprises, especially within the software and IT services sector. read more →

Operational Alignment

Viber integrates into large-scale environments and supports a wide range of communication channels. read more →

Salesforce Community Cloud fits into enterprises seeking seamless community and engagement workflows. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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low

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Import

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Data Export

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Support

Chat Support

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24/7 Support

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Phone Support

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Email Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for Viber and Salesforce Community Cloud

How does Viber and Salesforce Community Cloud facilitate Engagement Management?

Viber focuses on engaging customers through various communication channels, such as instant messaging, video calls, and sticker content. It provides tools for businesses to advertise and promote their brands directly to consumers. Salesforce Community Cloud primarily concentrates on fostering engagement among customers, partners, and employees through a centralized platform. It offers features like knowledge base, Chatter, and customization options to enhance interactions and streamline communication. Both tools aim to improve engagement, but Viber emphasizes direct communication and brand promotion while Salesforce Community Cloud focuses on building a comprehensive and integrated community. However, Viber has limitations in its recognition among users, while Salesforce Community Cloud's implementation can be complex.

"...On-premise customer engagement & communication tool that lets small to large businesses perform international calls, promoting brand visibility using group chats, video calls, sticker content & more...." Peer review from Rakuten Viber

"...Readily available Partner engagement analytics 4...." Peer review by Vinay Jain

What benefits does Viber and Salesforce Community Cloud offer for Collaboration?

Viber and Salesforce Community Cloud both support collaboration among users. Viber allows for communication and collaboration through messaging, audio, and video calls, while Salesforce Community Cloud provides a platform for sharing information, collaborating on projects, and managing cases. Viber offers features like video conferencing, while Salesforce Community Cloud excels in business integration and knowledge base management.

"...I use it for personal communication purposes as well as in business to communicate and somewhat collaborate with colleagues and customers...." Peer review by Manager in Marketing

"...If you need to spin up a site for collaboration or information for your current Salesforce user base, then communities is the best option, as it allows easy access...." Peer review by Manager in Information Technology

How does Viber and Salesforce Community Cloud facilitate Contact List Management?

Viber and Salesforce Community Cloud both offer features for managing contacts. Viber automatically updates its contact list and notifies users when new people join. Salesforce Community Cloud, however, provides a search function that allows users to find contacts based on a variety of criteria. Salesforce Community Cloud provides a centralized platform for managing business contacts, while Viber is primarily focused on communication and is limited in its search and contact management functionalities. Salesforce Community Cloud has limitations regarding redirect limits.

"...It automatically update the contact List when a new person joins Viber then it gives a notification, which makes it easier to be updated. ...." Peer review by Evangela R., Process Analyst, Information Technology and Services

"...All of my business in one place which makes it easy and efficient to make contact with clients etc etc etc..." Peer review by Nathan T., Head of strategic development, Financial Services