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VICIdial vs Dialpad Ai Contact Center: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of VICIdial vs. Dialpad Ai Contact Center is based on a specific set of business needs and context. The comparison uses 3075 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing VICIdial and Dialpad Ai Contact Center

VICIdial, Dialpad Ai Contact Center, VCC Live®, Call Logic, etc., belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

VICIdial covers Helpdesk Management with Phone Calls, Sales Call Management with Phone Calls, Workflow Management, Engagement Management with E-Mail, etc.

Dialpad Ai Contact Center focuses on Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, Conference Call Management with Offline, Contact List Management with Phone Calls, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo VICIdial

Focus area

VICIdial is better than Dialpad Ai Contact Center for

Software Failure Risk

  • low

logo Dialpad Ai Contact Center

Focus area

Dialpad Ai Contact Center is better than VICIdial for

Software Failure Risk

  • medium

About

VICIdial.com: Open- Source contact center solution..

Customer service software with AI-enabled real-time assist, sentiment analysis, and more.

Age

2011

Financials

PRIVATE

SERIES F

Business Need

Total Processes
(we found evidences for)

29

37

Total Goals
(we found evidences for)

5

5

Top Processes

Evidences indicate better relative satisfaction



sales call management


workflow management


engagement management

engaging and following up



campaign management



generation of new leads


sales document management

contract management

proposal & quote management



contact list management


communication management

tracking & monitoring communications



knowledge management

creating knowledge base


customer feedback management

measuring customer satisfaction



conference call management




Scheduling & dispatching


rating and review management


training & onboarding


social media analytics


social media management

social media analytics


Top Goals

Goals Achieved

  • Increase sales & revenue

  • Establish thought leadership

  • Acquire customers

  • Enhance customer relationships

  • Enter new markets internationally or locally

  • See 2 more
  • Enhance customer relationships

  • Improve internal communications

  • Acquire customers

  • Improve stakeholder relations

  • Improve visibility

  • See 2 more

Top Channels

Channels Used

  • phone calls

  • offline

  • events

  • trade shows

  • e-mail

  • mobile

  • text SMS

  • video

  • chat

  • mobile app

  • social media

  • Facebook

  • on premises

  • website

  • LinkedIn

  • See 12 more
  • phone calls

  • offline

  • events

  • trade shows

  • e-mail

  • mobile

  • text SMS

  • video

  • chat

  • mobile app

  • social media

  • Facebook

  • on premises

  • website

  • LinkedIn

  • See 12 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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Business Setting